Progress Housing Group Reviews 13

The way Progress Housing have handled my complaint regarding one of their tenants has been absolutely disgusting. It took police involvement after they ignored me for over six weeks for them to respond, and even still I have not had one single piece of formal correspondence despite initially contacting the officers that initially dealt with previous complaints. Yet their tenant continues with the same antisocial and disrespectful behaviour, replies from the general mailbox are painfully slow despite this apparently being an open case that someone will reach out to me about.

Tenants need to follow complaints process in order to be able to complain to the Ombudsman. Progress fail to ensure that Tenants adhere to the rules set out in the Tenancy agreement, which they do not. How many Tenants have written permission for a pet,I wonder.I am not against pet ownership but I am against constantly barking dogs that cause distress. I am also against anti-social behaviour. Progress do very little when these two issues are reported. The Ombudsman can force them to act,we as Tenants cannot so,complain to Progress,take the matter to stage two and then contact the Ombudsman.This is the only way things will change and a good example of a social housing provider growing too large and allowing standards to slide!

Complete waste of time substandard not fit for purpose inept do not care about thier tenants at greenwood court allow ed 1 tenant to attack another tenant who was using a zimmer frame and did nothing about it the woman is a danger to other tenants she smokes in places she not supposed to smoke she obviously has mental issues

so its ok then for staff at ancenis court to be rude to people and dont care how they treat people
staff use the intercome for say they are come to see you they use it for inviteing them selfs in they say that they made an appt but did not they are very rude they say go see them there is never any here if anyone was rude to them they would be kicked out
it is real disgrace how people are treated
staff are disrespectful
and in the contact center
are rude as well
may be a line manger could call me
and help me by them telling off the staff
and lay off people

Moved in to a property last month, had not heating, no hot water, no one showed me how to work anything. Had a leak under the sink, toilet broken, Ariel inside property corroded so no to, no grey bin & when you complain to them they say stop in all day & we’ll get to you sometime in the next 24hrs.
Absolute shambles of a business. No one cares, emails are ignored. ALL senior management want sacking… disgraceful. Oh but you still have to pay the rent & are quick to tell you your behind on it.

We are tenets we do love it here I wish that
We could use our sky plus box's buts not allowed I did ask for sky to be up dated so we can use it but no response and they know our phone number and we would like to say thank you for our new bed we are so grateful please could someone contact us as we need to talk thanks x I had to put the wrong date in it won't let me do the right date

My Autism support worker contacted Progess housing, Leyland, to ask age for housing. Told 55, however, very helpful lady told my support worker, they accept 52 year old with Autism. She said to ask me to ring & arrange a viewing. I rang later that day & was appalled by the disgusting customer service I received from call handler, who became abusive on phone towards me. I could not get a word in edgeways. Next day I rang again hoping to get better call handler. However, the lady that answered was worse than last call handler. I made official complaint online & received no response. In simple sentence, Progress housing, Leyland are a disgrace! There was no need for the hate towards an autistic person. I feel sorry for their tenants. Housing Ombudsman will be receiving my complaint & also the council.

If I could I would have given zero stars. Those people do what they want when it comes to servoce charges. Leasholders are getting robbed by them every day. Repair charges regarding solely to one property are recharged on all leasholders. No consultations, they do what ever they want. This company its a completely joke and bunch of thieves!!!!!!!

They are the worst housing group possible in Lancashire we have contacted several times in the 12months we have been in this property and they have sent out surveys who have not out rhe jobs down that need doing we have windows with barley any rubbers and they refuse to replace our kitchen stinks of mould and the cupboards are covered in it we cant use them we keep cleaning them but it comes back pretty quickly our loft has minimal insulation and roof tiles cracked and leaking and they not repairing them we have been trying to contact them and get jobs done but there more bothered about putting screws in a bedroom door handle then fixing the main problems which they will not talk about this company is a joke!

Today I had a very bad experience with Progress Housing. I had an appointment with the joiner to fix the window, in my son’s bedroom on the 2nd of August 22, then they postponed it to the 8th of August, I didn’t complain as it's just a week not a month, even that I had to take half day off work. Then the Joiner came to fix window on the 8th of August 22, he came alone, he apologized that he could not fix it alone, he needs someone with him. He then contacted his boss to rearranged another day, they arranged another appointment for today 22nd of August 22. Again, I had to take another half day off work (as I don’t have any annual leave left, the half day of my absence will be deducted from my salary), so i have no choice, I waited today from 12:00 until 4 pm when an operator woman called me to tell me that it is not possible to send the joiner today to fix the window. I was shocked, I felt so angry that I wanted to cry.
This is beyond a joke.
I’m very disappointed

No staff to answer calls for over 3 months... no live chat.... online account locked and unable to reach anyone to resolve this. Communal area not cleaned for over 6 months. Absolutely useless and need reporting to the local authorities as no support given and repairs not done as they blame you for double glazing "blown" because you breathe and release mositure. Water through bathroom wall/ceiling over 4 weeks now... no visit and just cannot get through. Do not rent anywhere from them as you will be left in a mess