The Norse Way Reviews 68

TrustScore 3.5 out of 5

3.3

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Review summary

Based on reviews, created with AI

Most reviewers were somewhat happy with their experience overall. Many customers found the products to be of good quality, appreciating the craftsmanship and authentic feel of items like knives, shields, and leather goods. They noted the durability and natural appearance of some products, with several people expressing satisfaction with how items like horn mugs and carved figures enhanced their daily lives. However, some people were dissatisfied with the company's pricing, delivery service, and the overall order experience. Many reviewers felt that the prices were too high for the actual quality of the items received, with some discovering identical products on other platforms for significantly less. There were frequent complaints about long delivery times and unexpected customs charges, as well as issues with products not matching their descriptions or being advertised as handmade when they appeared to be mass-produced.

What people talk about most

Product

Clients share ambiguous opinions on product quality. Many reviewers express disappointment, citing items that... See more

Quality

Users describe ambiguous interactions with quality. Many customers praise the authentic feel, natural look,... See more

Price

Customers consistently express strong dissatisfaction with the pricing, often feeling conned. Many reviewers... See more

Delivery service

Reviewers highlight negative aspects of delivery service. Customers report dissatisfaction with extended... See more

Order

Customers express significant dissatisfaction with their orders. Many reviewers report issues such as... See more

Based on these reviews

Rated 3 out of 5 stars

The craftsmanship on the knife I ordered is quite good, and the design feels authentic. However, the shipping took longer than expected, and the packaging could have been sturdier. Overall, I like the... See more

Company replied

Rated 3 out of 5 stars

I laughed a bit when lifting the shield because it’s heavier than expected but in a good way. You can feel the layers of wood and the metal work feels authentic, not stamped or thin.

Company replied

Rated 3 out of 5 stars

The leather bracer feels thick and well made. After a few hours it started shaping to my arm.

Company replied

Rated 4 out of 5 stars

This is a bitter sweet review as to start I was very unhappy with the quality of the item of clothing I had delivered and to get a refund I would have to return it to China (at my cost)... However af... See more

Company replied


Company details

  1. Jewelry Store

Written by the company

Walking The Path of Our Forefathers. Europes #1 Store for Norse and Viking Merchandise.


Contact info

3.3

Average

TrustScore 3.5 out of 5

68 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 80% of negative reviews

Typically takes over 1 month to reply

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Rated 5 out of 5 stars

Surprisingly flattering with natural movement

I was nervous the tunic dress would hang awkwardly on me but it actually shapes nicely around the shoulders. It doesn’t cling weirdly at the waist either which I appreciate. The fabric has movement without feeling flimsy. I felt comfortable the entire evening.

12 March 2026
Unprompted review
Rated 1 out of 5 stars

DO NOT BUY FROM THE “NORSE WAY”

Horrible customer service and horrible overall experience. I had ordered a viking oath ring for so much more than they sell it off Ali Express. Upon realising this, and as my order had not even been shipped or dispatched, I had sent an email asking for my order to be cancelled. They refused to cancel it and the next working day, THEY SHIPPED IT OFF. I am now disputing this with my bank and will hope to return their package on its arrival.

I expect a full refund into my account. Should never have brought from you people in the first place.

23 March 2026
Unprompted review
The Norse Way logo

Reply from The Norse Way

Hello Elijah,
Thanks for the feedback.
Our orders are automatically transmitted to the fulfillment center and your cancellation request was received the next day you placed the order.
Moreover, that item is not from AliExpress; it's from our own fulfillment center with our own packaging.
Given that you already have a bad feeling about the experience; please let us know once you receive the item so we can arrange for a return.

Rated 5 out of 5 stars

Re, order

Since making my previous review, my case has now been resolved, quickly.
Thank you for your quick response, I will be making a further purchase

Many thanks
Jayne knight.

8 March 2026
Unprompted review
Rated 1 out of 5 stars

Kommunikation nur über Trustpilot?

Dear Sir or Madam,

Since you have not responded to my emails, I am trying this approach.

The axe is currently with customs. However, as I am unwilling to pay customs fees, please inform the sender, DHL, and Klarna that I have withdrawn from the purchase contract.

As I have already informed you twice, within the legally prescribed period, I am withdrawing from the purchase contract for online orders within the 14-day period stipulated by Austrian law.

Accordingly, you are also responsible for ensuring that the goods are returned to the sender. I have informed both Klarna and DHL Express. I simply request that you refund the full purchase price to Klarna.

Should you nevertheless attempt to charge me any costs, I would like to inform you that I will gladly seek legal assistance from the Austrian Consumer Protection Center and the Ombudsman's Office of the Austrian Chamber of Labor.

A response is appreciated.

Sincerely,

Wilfried Eberl

11 February 2026
Unprompted review
The Norse Way logo

Reply from The Norse Way

Hello Wilfried,
Here is a copy of our last email:

"Hello Wilfried,

I hope you are doing well and thanks for your message.

Given that the order was fulfilled before we had the chance to open your email, it can no longer be cancelled. The person responsible for sending the orders for fulfillment isn't the same person that handles customers' requests.

I understand that you have opened a dispute directly after placing the order and you have stated on TrustPilot that our axes are decorative before even receiving it.

We confirm that our axes are functional. And we'll provide the payment processor with proof from our side and let them decide.

Thanks for your attention to this matter."

Rated 3 out of 5 stars

I laughed a bit when lifting the shield…

I laughed a bit when lifting the shield because it’s heavier than expected but in a good way. You can feel the layers of wood and the metal work feels authentic, not stamped or thin.

31 December 2025
Unprompted review
The Norse Way logo

Reply from The Norse Way

Haha, that first lift gets everyone! Really glad the weight and craftsmanship came through.

Rated 1 out of 5 stars

The Norse Way will rip you off

The Norse way is at best a rip-off company, at worst a scam. "Handmade" item sent to me with label stuck on saying "Made in China", cheap, disgusting items that they have the nerve to fraudulently describe as "art".

There is a UK return address on my package, but through email with The Norse Way, I've ben told I'm not allowed to return the overpriced junk back to the UK returns address they wrote on my parcel, No, I am only allowed to return the item by paying £20 to return the item to China and they've refused to reply to me since stating that.

I would love to know why I am not allowed to return my item to the UK return address you have provided me. Why is my only option to pay to return to a Chinese factory?

AVOID THIS COMPANY. DONT GET SCAMMED.

Order number: NW7998

9 January 2026
Unprompted review
Rated 4 out of 5 stars

Good support via email

This is a bitter sweet review as to start I was very unhappy with the quality of the item of clothing I had delivered and to get a refund I would have to return it to China (at my cost)... However after an email discussion with the company and a very helpful member of staff I arranged to have a small item of jewellery to a similar value as the clothing shipped free to a friend as a present.
This was the second item of jewellery I have bought and both have were good value/well made.

8 December 2025
Unprompted review
The Norse Way logo

Reply from The Norse Way

David,
Thanks for taking the time to write this, and I’m glad our team was able to find a solution with you.
I’m also really happy to hear the jewellery has been good value and well made, twice. If you ever want help picking something similar in the future, just message us.

Rated 1 out of 5 stars

This company is a scam

This company is a scam. Website states based in UK or Europe. This is a lie. They are drop shipping mass-produced junk from China and take approximately a month to send it to you. They will claim errors have made the shipping time longer, but its because theyre covering up for being based in China. Using YunExpress couriers who are also a scam

7 January 2026
Unprompted review
The Norse Way logo

Reply from The Norse Way

I’m sorry this came across that way. We’re not trying to mislead anyone.
We work with makers and workshops from all over the world, so shipping can start from different partner locations depending on the item, and delivery times can vary. If you share your order number, we’ll check your tracking and what happened with the timeline and courier and help you from there.

Rated 1 out of 5 stars

Quality is AWFUL.

Quality is AWFUL.
The website is misleading - looks very nice, quality products, lovely.
Splurged on a Christmas gift for my husband. Looked like it could've been made in Shein Village. Feel conned out of £130. More Chinese crap.

4 January 2026
Unprompted review
The Norse Way logo

Reply from The Norse Way

I’m really sorry this felt disappointing, especially as a Christmas gift.
We work with makers and workshops from all over the world, and we do quality control before orders go out, so it’s worrying to hear this. Please get in touch with your order number and a quick photo of what arrived so we can look into it properly.

Rated 2 out of 5 stars

Good marketing, but liars

Bought an axe and two hairpins. The hairpins are from Ali Express and sold at almost ten times the price.
The axe looks to be of good quality. But while i didn't really think it's made by Norwegian blacksmiths or anything, since the shipping policy says any customs charges are the customer's responsibility, the least you can do is be open about where its shipped from (Pakistan) so i know I'll pay almost double

30 December 2025
Unprompted review
The Norse Way logo

Reply from The Norse Way

Thanks for the honest feedback. I’m sorry the hairpins felt like a bad deal.
We work with makers and workshops from all over the world, and you’re right that customs can be a nasty surprise. If you send us your order number, we’ll check exactly which hairpins you received and where the parcel shipped from, and we’ll help from there.

Rated 1 out of 5 stars

Absolutely covered in mould.

I ordered a Christmas present for my other half, took weeks and weeks to be delivered and thank god I checked it on arrival and didn't just wrap it because it came and the case was covered in mould.
Won't be purchasing again, so much money for absolute heartbreak when it arrived.

18 December 2025
Unprompted review
The Norse Way logo

Reply from The Norse Way

I’m really sorry this happened, especially with it being a Christmas gift.
We did have a batch of the handmade boar knives where some cases developed mould due to storage conditions. Please reach out to us with your order number, and we’ll send you a replacement.

Rated 1 out of 5 stars

Don't feed these kind of stores

Don't feed these kind of stores. If they don't list their address and present the manufacturer, it is just a scam like everywhere. Cheap chinese crap sold for big money. No wonder a hand made knife from Poland (legit stuff) costs as much as a car.

11 December 2025
Unprompted review
The Norse Way logo

Reply from The Norse Way

Hello Piotr,
We’re not trying to hide who we are, and we do work with makers and workshops from different places depending on the item. If you’re open to it, message us with your order number and what you received, and we’ll look into your specific case and sort it out.I hear you, and I’m sorry we left you with that impression.

Rated 1 out of 5 stars

No star

Less than 1 star! An absolute DISGRACE, ordered a cloak with a certain lining…. What arrived can only be described as a long black napkin! Have emailed 4 times at this stage with ZERO reply as I just want a smooth return transition…..
Please note the website says they will refund store credit….. why would I want to allow such shallow shoddy paper thin quality to steal my HARD EARNED WAGES???? My father won’t have a Christmas gift….. want to return ASAP and have been trying to since Thursday and have followed all instructions because where “the item was sent from”…. “Is not the return address” apparently….. but I only have 14 days from the day of delivery to return……. And I’ve been trying to return from the second I felt the weight through the letter box….. for €80 of an individuals hard earned income….. where is the responsibility? I need the refund in order to purchase a different gift…… I’m so let down and have ZERO faith in this company and after 4 days of attempts to “make a return” I’m still left with a shitty napkin with a hood….. PLEASE RESPOND TO MY PREVIOUS EMAILS….

3 December 2025
Unprompted review
The Norse Way logo

Reply from The Norse Way

Hello Kate,
Sorry to hear that your experience wasn't ideal.
Just to clarify, the cloak we sell is the same one worn by our models in the ads.
If the fabric, fur, lining, buttons, or overall shape look different from what you saw on the product page, please get in touch with us with your order number and a couple photos so we can check exactly what happened and help.

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