Producthero Reviews 98

TrustScore 3 out of 5

3.2

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Rated 1 out of 5 stars

False advertising on google search. Price much higher on shop website. Two examples, Van Rysel cycling jersey on the Decathlon website €60, €30 more expensive and Sportsdirect advertising athletics sp... See more

Company replied

Rated 5 out of 5 stars

Great experience with the team at ProductHero. Tool works well and definitely enables growth for our clients (we're an agency). Donna ensured a great onboarding for our team and is reactive when we... See more

Rated 5 out of 5 stars

We were looking for a CSS partner to save 20% on Google Shopping CPC's for clients at our agency OMcollective. And I have to say; ProductHero is a great match! The ontboarding is quick and easy, the a... See more

Rated 1 out of 5 stars

Promoting scam webshops in Google search results as number one result! emko.eu is a scam webshop which is scamming hundreds of people and still showing up on producthero as number one. I've reported... See more

Company replied

Company details

  1. e-Commerce Solution Provider
  2. e-Commerce Service

Written by the company

Please be aware: We are not a webshop, we are a price comparison site. If you have not received items contact the webshop where you ordered it. As a Google Premium CSS partner, we offer retailers and e-commerce managers a 20% discount on their Shopping Ads CPC. This allows you to save advertisement costs or reinvest. Producthero is one of the largest Premium CSS partners and is trusted by many European retailers and agencies. We get you 20% discount on the Shopping CPC in Google Ads. Your €0.80 bid gets the value of €1.00. Increase the profitability and revenue of your shopping ad campaigns. With a simple switch, your campaigns become 25% more competitive!


Contact info

3.2

Average

TrustScore 3 out of 5

98 reviews

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No history of asking for reviews

This company hasn't invited their customers, so reviews may not be representative

Replied to 100% of negative reviews

Typically replies within 1 week

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Rated 5 out of 5 stars

Very impressive service and insights

Producthero account support is unmatched. They have given us better quality insights and ideas than we ever got through our Google account support team. I am very impressed by their knowledge of the Shopping market. Thanks to Donna and Clara for your help.

12 December 2024
Unprompted review
Producthero logo

Reply from Producthero

Hi Robin,

Thank you so much for your kind words. We really appreciate this! 🙏

Rated 5 out of 5 stars

Amazing company

Amazing company. Lowered my cost for some countries by 20%. Support works super well very responsive, big thanks to Simona R. for the great help via phone to transfer all successfully without interuptions.

3 December 2024
Unprompted review
Rated 1 out of 5 stars

I do not recommend this service

I do not recommend this service, the onboarding is BAD, you only get replies by email after 2 days sometimes 3 days

you need to have a lot of knowledge to use there dashboard and have to have skills, its £100 a month you can get a company to Run a css feed for that. they don't even help you add the feeds, what are you paying them 100 a month to do, nothing, your better off optimising your own products as this software takes forever to learn it. I DO NOT RATE THIS SERVICE

2 December 2024
Unprompted review
Producthero logo

Reply from Producthero

Reply edited 5/12: Corrected the typo about our average reply time. It stated hours, where it should have been working days.
----
Hey Nick, I'm sorry to hear that you didn't have a good experience with Producthero. Our average reply time is within 2 working days, so I'm sad to read that it took longer to reply to you. We'll dive into that to figure out how to prevent this from happening.

As for the service, we are indeed a self-service CSS. We do have a great partner network, articles & videos to get you started and an academy where we share best practices. And as I mentioned, normally our Customer Support replies quite quickly, and as they have a lot of experience with the Merchant Center they should be able to help you.

Rated 5 out of 5 stars

Highly recommend

The whole process of onboarding and setting things up has been a breeze thanks to the incredible team behind this product and tool, I would highly recommend Producthero to anyone who wants to get the best out of their google shopping.

They have taken calls and countless emails and have been fine with me asking too many questions, anyone on the fence should set up a demo call and not look back.

30 September 2024
Unprompted review
Rated 1 out of 5 stars

please do not waste your time or money…

please do not waste your time or money on this website!!!! Absolutely gobsmacked at how bad this is.

They tried to charge me £100 when i haven't made the switch yet. THEN I GET AN EMAIL TO SAY THEY HAVE SWITCHED ME OVER WITHOUT MY PERMISSION!!

They take about 4 days to respond to emails. DO NOT WASTE YOUR TIME. SCAM SCAM SCAM

7 May 2024
Unprompted review
Rated 1 out of 5 stars

Terrible company that force your to pay…

Terrible company that force your to pay while you didn't use their service. Hard to setup. No login. No tutorial. AVOID THIS COMPANY AT ALL COST

12 December 2023
Unprompted review
Producthero logo

Reply from Producthero

Hi Jordan, I see that my colleague resolved this issue with you. We always strive to have good collaborations with our customers. As mentioned, if you activate any Google CSS partner, you use the service as it is automatically applied to your auction bid. We have switched your account back to Google and wish you all the best.

Rated 1 out of 5 stars

Not the right price

The price on your website is much lower than the price on the actual shop. Difference is DKK 200. That’s not okey.

8 December 2023
Unprompted review
Producthero logo

Reply from Producthero

Hi Lars, thanks for notifying us. The price that we display is communicated to us by the webshops. We cannot adjust the prices. If you share the name of the product and webshop we can contact them to see why this is happening: support@producthero.com

Rated 5 out of 5 stars

Great product and great customer…

Great product and great customer service. The team at Producthero are always happy to jump on a call with me and give me any assistance I need. Having used Producthero for a few months now we have seen a big improvement in our ROAS on GoogleAds and managed to optimise all of our feeds.

17 October 2023
Unprompted review
Rated 1 out of 5 stars

Annoying service

6 October 2023
Unprompted review
Producthero logo

Reply from Producthero

Hello Joost, feel free to share with us what you don't like about our service to see if we can help. You can contact us at support@producthero.com

Rated 1 out of 5 stars

Don't take them

Don't take them, if you want a pro css, take another one. It takes 2 days to post. my google shopping stops after this css and I send an email and 2 days pass and then you have to close your bank account too, take money per month month.

29 August 2023
Unprompted review
Producthero logo

Reply from Producthero

Hi Rene, I apologize if the Google CSS process is not clear. We have to request a switch back at Google and this does take time to process, it's something that we can't influence.

We have sent you an email with screenshots of why your campaigns stopped running. This is a setting that you changed in the Google Merchant Center and unfortunately, not something that we can change for you. Hopefully, it goes well, if not feel free to reach out to our support, we are here to help.

Ps. There is no need to close your bank account, we have now stopped all payment accounts that we could find in your name. We did see that you signed up 5 times from 2 different email addresses. These are now all canceled. If you use more accounts with different names feel free to send them over as well so we can check.

Rated 5 out of 5 stars

Producthero are great to deal with

Producthero are great to deal with. Suppor it's awesome. Emma, Donna and Bianca have been really helpful in us getting the most out of producthero and the results have been phenomenal in terms of increasing ROAS

16 August 2023
Unprompted review
Rated 1 out of 5 stars

Producthero is a scam

For some unknown reason Product hero is in between most of my search results, this is extremely annoying, and a big scam.
It always pops up in the result when I search with google, when i klick on it it goes to a producthero page instead of the product seller.
I never asked for this.
And worse I don't know how to get rid of this.

4 July 2023
Unprompted review
Producthero logo

Reply from Producthero

Dear Wubbo, this is not a scam, it's a service that Google introduced to help consumers compare prices of products.

Over 8,500 webshops advertise their products via Producthero. Including large webshops like Bol.com, Coolblue, Ikea, etc. If you click on the image, name, price, webshop of the product it will take you to the webshop (the product seller).

Only if you click on 'By Producthero' then you will navigate to Producthero. Good luck.

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