productcaregroup.comReviews 

6,983
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 2,626 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their efficiency, professionalism, and helpfulness, often going above and beyond to ensure satisfaction. Many highlight the exceptional service, noting the care taken with products and property, even in challenging situations. People are very satisfied with the delivery service, which is often described as swift, efficient, and on time, with drivers providing clear instructions and assistance. However, some customers also noted issues with customer service, experiencing failed deliveries due to items not being loaded or drivers unable to find addresses, leading to significant delays and frustration. A few other people also felt that communication was poor, with some instances of unhelpful or condescending responses from support staff.

What people talk about most

Staff

Reviewers mention positive feedback about staff, frequently praising their professionalism, helpfulness, and... See more

Delivery service

Consumers find delivery service to be positive, with many praising the professionalism, friendliness, and... See more

Service

People report positive experiences with service, often highlighting the efficiency, professionalism, and... See more

Product

Users describe positive interactions with product, highlighting careful delivery and installation of... See more

Customer service

Clients share ambiguous opinions on customer service, with many praising the excellent care, attention to... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Excellent service from Product Care Group. Giuseppe arrived on time, quickly fitted my new Miele oven, removed the old one, and completed everything with no fuss at all. He was efficient, professional... See more

Rated 5 out of 5 stars

Lee G & Theo did a great job of taking away our old American fridge freezer and installing a new American fridge freezer. They were very friendly and professional and no damage was caused to the ne... See more

Rated 5 out of 5 stars

What an exceptional service from Nicolae Perca - I cannot thank him enough for his attention to detail and customer care, if you have any sort of employee award scheme he deserves one - what an incred... See more

Rated 5 out of 5 stars

Colin & Connor delivered and installed my Miele dishwasher. Both engineers arrived as arranged, were efficient & knew exactly how to install the new machine and fitted the kitchen unit facing onto... See more


4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 95% of negative reviews

Typically replies within 24 hours

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4.7

All reviews

(6,983)

2,617 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Excellent customer service

Excellent customer service - Warren our Technician was professional, knowledgeable, friendly and took great care ensuring our dishwasher was fitted carefully making sure it was level, working and fitted properly, old one taken away, with no disruption to our kitchen. Arrived on time and Company kept us updated throughout. Definitely recommend, thank you!

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Gurpreet qqq like

Gurpreet qqq like
Very satisfied with the delivery, very helpful and polite , even put the item upstairs for me which I was very grateful for,as I’m 74 it would have been very difficult.
Kind regards

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Thanks Lee G

Thanks Lee G. Gave me half hours notice for my fridge arriving which was great and then offered to carry it upstairs for me. First time in a long, long time a delivery guy hasn’t left a large item on my door and said they aren’t allowed to help carry it in so taking it upstairs was a huge bonus!!! Thank you

1 July 2026
Unprompted review
Rated 5 out of 5 stars

New Washing Machine

Thanks to Lee G for the prompt arrival and install of our new washing machine. Lee was considerate, courteous and friendly in his approach. Great service

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service.

Delivery of two ovens this morning by ProductCare,
Excellent service and the delivery driver Lee G was friendly, polite and really helpfull.

1 July 2026
Unprompted review
Rated 1 out of 5 stars

Inefficient unreliable and untrustworthy. They leave your place in a mess and with no working oven

Shockingly inefficient, unreliable and untrustworthy. These people were commissioned by Miele to install a new oven, to take away the packaging from the new one: they failed on all counts leaving us with no oven after they took away our old one. Do not trust these sharks to come through your doors with any delivery from anyone. We have referred our complaints to Miele whose excellent reputation is under threat from these scam-artists and their empty promises.

30 June 2026
Unprompted review
productcaregroup.com logo

Reply from productcaregroup.com

Good Afternoon,

I am very sorry to learn of your experience.

If you haven't done so already, please could I ask that you email in to customer.services@productcaregroup.com confirming your delivery address or order number so as we are able to look in to this further. Please quote reference 1069271.

Kind regards,

Product Care Customer Engagement Team

Rated 5 out of 5 stars

Great service buying a new freezer

Great service buying a new freezer. Had an issue with delivery dates but customer service helped me get it sorted very quickly. The delivery driver Gurpreet loaded it in for me and checked it was all good.

30 June 2026
Unprompted review
Rated 5 out of 5 stars

Overcame challenges to complete delivery & installation

Thank you Neil D and Daniel for your determination and professionalism in overcoming significant installation challenges and completing the installation of our washing machine. Unseen obstacles made the installation far more difficult and time-consuming than anticipated but Neil used his experience and demonstrated his determination to see the job through. We were delighted by the service provided by Neil and Daniel and highly recommend them.

24 June 2026
Unprompted review
Rated 5 out of 5 stars

Fantastic service

Fantastic service, helpful and friendly. Nothing was too much trouble. Packaging removed and item installed. Even checked it was working ok! Thank you Gurpeet Singh. Would highly recommend

29 June 2026
Unprompted review

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