productcaregroup.comReviews 

6,965
TrustScore 4.5 out of 5

4.7

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Review summary

Created with AI, based on recent reviews

Evaluating 2,579 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently commend the staff for being polite, friendly, and efficient, often going above and beyond to ensure satisfaction. The delivery service is consistently praised for its professionalism, punctuality, and careful handling of products, including complex installations and removal of old appliances. Many people appreciate the helpfulness of the delivery teams, who often assist with unpacking, placing items in desired locations, and even solving unexpected problems. However, some customers also noted significant issues with delivery, including items not arriving, missed delivery slots, and a lack of communication regarding delays or cancellations. A few other people also felt that customer service was unhelpful or condescending when trying to resolve these delivery problems.

What people talk about most

Staff

Customers consistently note positive experiences with staff, frequently praising their professionalism,... See more

Delivery service

Customers had positive experiences with delivery service, often praising the professionalism and helpfulness... See more

Service

People report positive experiences with service, often highlighting the helpfulness, efficiency, and... See more

Product

Clients share positive opinions on product, with many reviewers praising the professionalism and helpfulness... See more

Customer service

Reviewers mention ambiguous feedback about customer service, with many expressing satisfaction. Customers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Big shout out and thanks to Shaun Mc, the driver who delivered our new fridge this morning. Good communication (he called twice to let us know when he was arriving), and then helped with the unpack an... See more

Rated 5 out of 5 stars

Lee G & Theo did a great job of taking away our old American fridge freezer and installing a new American fridge freezer. They were very friendly and professional and no damage was caused to the ne... See more

Rated 5 out of 5 stars

Connor came to install our Miele dishwasher on Monday the 22nd of June. He arrived promptly within the stated time slot. He was polite, friendly and efficient. He did the dishwasher installation easi... See more

Rated 5 out of 5 stars

My upright freezer was delivered within the time slot notified the previous day. Lee G was friendly, efficient and professional, removing the packing material and placing the freezer exactly where I w... See more


4.7

Excellent

TrustScore 4.5 out of 5

7K reviews

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Asks customers to review

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Replied to 95% of negative reviews

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4.7

All reviews

(6,965)

2,590 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Shaun MC was brilliant from start to…

Shaun MC was brilliant from start to finish. He gave me a call before arriving, which was really appreciated, and was polite and well-mannered throughout. He took great care bringing the washing machine into the house and made sure everything was done without causing any mess or damage.

Before he left, he asked if I had any questions or concerns and made sure I was happy with everything. He even wished me a great day, which was a really nice touch. Excellent customer service and a credit to the company. I honestly couldn’t recommend Shaun highly enough!

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent customer service

Excellent customer service - Warren our Technician was professional, knowledgeable, friendly and took great care ensuring our dishwasher was fitted carefully making sure it was level, working and fitted properly, old one taken away, with no disruption to our kitchen. Arrived on time and Company kept us updated throughout. Definitely recommend, thank you!

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Gurpreet qqq like

Gurpreet qqq like
Very satisfied with the delivery, very helpful and polite , even put the item upstairs for me which I was very grateful for,as I’m 74 it would have been very difficult.
Kind regards

2 July 2026
Unprompted review
Rated 5 out of 5 stars

Thanks Lee G

Thanks Lee G. Gave me half hours notice for my fridge arriving which was great and then offered to carry it upstairs for me. First time in a long, long time a delivery guy hasn’t left a large item on my door and said they aren’t allowed to help carry it in so taking it upstairs was a huge bonus!!! Thank you

1 July 2026
Unprompted review
Rated 5 out of 5 stars

New Washing Machine

Thanks to Lee G for the prompt arrival and install of our new washing machine. Lee was considerate, courteous and friendly in his approach. Great service

1 July 2026
Unprompted review
Rated 5 out of 5 stars

Excellent service.

Delivery of two ovens this morning by ProductCare,
Excellent service and the delivery driver Lee G was friendly, polite and really helpfull.

1 July 2026
Unprompted review
Rated 1 out of 5 stars

Inefficient unreliable and untrustworthy. They leave your place in a mess and with no working oven

Shockingly inefficient, unreliable and untrustworthy. These people were commissioned by Miele to install a new oven, to take away the packaging from the new one: they failed on all counts leaving us with no oven after they took away our old one. Do not trust these sharks to come through your doors with any delivery from anyone. We have referred our complaints to Miele whose excellent reputation is under threat from these scam-artists and their empty promises.

30 June 2026
Unprompted review
productcaregroup.com logo

Reply from productcaregroup.com

Good Afternoon,

I am very sorry to learn of your experience.

If you haven't done so already, please could I ask that you email in to customer.services@productcaregroup.com confirming your delivery address or order number so as we are able to look in to this further. Please quote reference 1069271.

Kind regards,

Product Care Customer Engagement Team

Rated 5 out of 5 stars

Great service buying a new freezer

Great service buying a new freezer. Had an issue with delivery dates but customer service helped me get it sorted very quickly. The delivery driver Gurpreet loaded it in for me and checked it was all good.

30 June 2026
Unprompted review

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