procolored.com Reviews 462

ProColored’s customer service and technical team were exceptional in resolving our DTF printer problems. From the initial contact their support staff were responsive and organized. They also shared practical maintenance tips to prevent future downtime. Reliable, professional, and customer-focused. Their professionalism minimized our downtime and protected our deadlines. Outstanding technical skill paired with proactive, courteous customer service — we’ll choose Pro Colored again without hesitation.

Well now PROCOLORED wants to get slick with the mouth because i will not give in and will continue posting the negligence from them. I have emailed them stating that the printer head needed was as per FEDEX lost and this is how they want to answer me.....

support@procolored

From:
support@procolored

Mon, Oct 20 at 5:22 PM

Hi ，

Then you can wait for FedEx to process the claim and purchase a new print head. If the claim you submitted is successfully approved by FedEx, then FedEx will make the compensation after the claim is approved. So if you need a new print head now, just purchase a new one directly.

Sincerely,
Irene
Procolored Customer Support Team

soooo such a great customer support to tell me to sit and wait yet i have been with the same issue since July 2025- the nerve they have.

DONT BUY FROM PROCOLORED

My son purchased me a new Procolor K13 pink printer and right out the box it had issues. We followed the unboxing and setup tutorial and the print head is stuck and the software and drivers won't load from the USB drive that came with it. I call customer service and they provide me with an engineer who you can only talk to via online chat. They want me to take apart the printer and take multiple videos and pictures so they can figure out the problem. After 4 hrs online the engineer couldn't fix it and tells me that they will ship me repair parts. I'm not an engineer and why would they ask the customer to take apart and repair a brand new printer. I have asked for a replacement or refund and all customer support says if we are trying to come up with a suitable solution. That ridiculous. I was excited to get the printer but this has turned into an absolute disaster

I purchased a printer less than 4 months ago I have had the worst experience in my life with the time difference and trying to get technical support to assist. My white ink does not print we have done all these steps steps and then the tech person lied and said that I did not want to co-operate with trouble shooting when we have been doing it for over a month with no working device. I am beyond frustrated.

Great customer service. Was walked through the process to resolve my issue quickly and without frustration.

I’m really in love with my new K13 lite. Is my first DTF printer and I totally love it. Also the customer service is awesome.

Great printer. Prints nice designs. and the customer support is very helpful. Thank you!

We've been using Procolord printers for over three years now, and I can confidently say they’ve been an outstanding company. Over this time, we’ve purchased three different DTF printers from them, and each one has exceeded our expectations in terms of performance, reliability, and print quality.

What truly sets them apart is their exceptional customer service — always responsive, knowledgeable, and genuinely committed to helping us succeed. It’s rare to find a supplier who combines great products with such a high level of professionalism and care. We’re grateful for the relationship we’ve built and look forward to continuing our partnership for many more years to come.

The Procolored L1800 is a solid mid-range DTF printer that offers impressive results if you're willing to put in the work. When it's functioning properly, the print quality is vibrant and sharp, with excellent color saturation and detail. It’s more than capable of producing professional-grade transfers on a variety of fabrics.

The machine itself feels well-built. The metal body, rollers, and cutter system are sturdy and dependable, which isn’t always the case at this price point. One of its standout features is the built-in white ink circulation and filtration system. While maintenance is still required, this setup helps reduce the risk of clogs and downtime—especially compared to machines without it.

Affordability is a major draw here. The L1800 provides many of the features found in higher-end industrial models, but at a much more accessible cost. It’s a great option for small businesses or serious hobbyists who need quality output without breaking the bank.

Support can be hit or miss, but when it works, users often find it helpful during setup and basic troubleshooting. Just be prepared to communicate primarily through online channels and to wait at times.

Overall, the L1800 is a high-value printer that delivers strong results, as long as you're comfortable with regular upkeep and occasional problem-solving. It's not plug-and-play, but for those willing to learn and maintain it, it’s a powerful tool.

I just got my printer and this is my first time reaching out to customer service, but he immediately took over from my end and quickly fixed my problem. He then waited for my print to finish to make sure that it was correct and sent screenshots of how to fix my problem if it were to happen again. Top notch service! Thank you!

Live Chat has always been a huge benefit to me to keep my printer and business going. They address my issues right away with minimum downtime.

Procolored has been very consistent with help from customer service and also the engineers. They are very quick to answer, help, and provide replacements if needed.
Thank you for all of your help!

The printer is great! The colors are amazing! When I've had issues the help desk has been able to help me solve my issues promptly. If I had to give a criticism it would be how often I need to contact the help desk. Overall, it's a great product with great support!

I purchased the k13 i love this printer everything about it makes it easy to use. I previously owned the l1800 first gen panda printer and this is definitely a huge upgrade. I definitely would recommend. The customer service is always great and very helpful 👍

I love working with my printer and the best thing is that any problem that arises the customer service team is awesome

Ive been using the ProColored XP600 UV DTF printer for my cup designs, and I'm thoroughly impressed! The print quality is exceptional, with vibrant colors and fine detail. It's also quite reliable and easy to use, making the entire process smooth and efficient. Highly recommend it for anyone looking to create custom cup designs!"

The support is great and friendly and solved the problem.

After being nervous all day because my printer had stopped working engineer, Peter Li knew exactly what to do and within 20-25 minutes my printer was back to working like nothing happened. I am so happy. He really helped me out.

I just want to say how happy I am with Procolored and their amazing support team! I had an issue with my printer that was really stressing me out because it kept stopping in the middle of printing. Thankfully, Procolored quickly helped me figure out the problem and guided me through the solution.

Now my printer is working perfectly again and printing beautifully! I’m so thankful for their quick response and patience. I was really worried before, but I thank God everything is running smoothly now. I truly appreciate the help and great customer service!

Great customer service and great engineers. This is why I chose the procolored machine. Best DTF printer company of all time. Very satisfied customer.