ProblemShared Reviews 2,914

In-depth consultation and took the time with my son

Everyone that I or my daughter interacted with at ProblemShared was great. Very professional, kind and helpful. The service provided is extremely thorough and response times swift.

ProblemShared has made my ADHD diagnosis and post-diagnosis experience as smooth as possible while I have been coming to terms with a new diagnosis. They have been prompt with reminders and effective with communication and guidance.

I haven't yet completed my full assessment. So far, I’ve found the consultants to be knowledgeable, attentive, and professional. The website is also very good, providing all the necessary information to help you understand your condition and the support available.
The only downside is the lead times. I’m not sure if this is because I’m going through my insurance, but the wait between the pre-assessment and the assessment is around 6 to 8 weeks, and the lead time between the assessment and the first medication consultation is approximately 6 months. I believe there are other services with quicker turnaround times.

Tanya was friendly, knowledgeable and helpful. We were very happy with the assessment for our son. We would recommend to others.

The wait time for an assessment was longer than I was initially told and wasn't communicated it had changed and the initial questionnaires are repetitive and long winded causing frustration, especially when youre given a timeframe to fill them out in. Hence 4 stars and not 5. The initial sign up and forms are easy providing your GP isnt a massively awkward prat like mine who thought 5 tick box questions were beneath him and caused me a delay. Once through the waiting list the assessment came quickly and whilst it was two and a half hours, the assessor was lovely, friendly, calming and very attentive. She was very thorough but not in the horrific PIP assessment way. By the end of the call i was as relaxed as i could be, felt almost everything had been covered and been told it would be a couple of days and id have my answers. And i did. I am now diagnosed, working my way through the online paperwork and report sent to me and hoping some of it will help tweak things. I already know a weight has been lifted knowing there are reasons for things now after years of feeling alone and the lovely Mrs Da Silva could not have been more supportive or done a better job checking I was okay and steady before she ended the call. I would absolutely recommend this process to anyone seeking answers, as long as you have patience in bundles and cross your fingers that you get an as understanding and compassionate assessor as i did.

Can’t be grateful enough for how quickly I was able to be assessed due to ProblemShared. The ball is rolling for my life being back on my track and being able to live it again. Forever grateful

Lovely people, very fast to help and to reply too

As with all things,some take time and this area is no exception but after a long process and clear direction,it has helped me make sense of many things...plus from many these guys ate quicker than most.. so happy with outcome and timescale

The entire assessment process with Problem Shared was clear and straightforward to engage with - I was kept informed of progress and the dashboard was easy to navigate, whilst giving clear instructions on what I needed to provide.

My assessment with Claire was a very positive experience. She made me feel at ease immediately and worked patiently and kindly with me through the process. I found it much easier to engage with her questions and provide honest answers as a result. She was also upfront about what to expect and how I would receive feedback/results of the assessment. I was then provided with a range of resources and support following the diagnosis.

Given the sort of services that ProblemShared offer I would think that most customers are a little anxious about these assessments etc. But I have to say that the team that I interacted with (especially Georgia) were absolutely fantastic. They were a genuinely professional team, caring and patient. They took the time to make sure I was happy and comfy throughout the process. They were quick in terms of getting appointments scheduled and the communication was prompt, professional and friendly. I am awaiting the final report (not late...) so I cant comment on the quality of that but I have high expectations based on my experience so far. I would recommend.

The company got back to me in very good time. So response time was good.

The lady I spoke with was kind and thoughtful.

I did not feel underpressure.

assessor was great. was terrified and i had no reason to be thanks so much for your service.

Great experience for my son. He was so relaxed during the assessment. His assessor was great with him. Kept letting him get up and move around as she could recognise he struggled to sit still. She explained everything thoroughly and kept asking if we had any questions.
I have already recommended problems solved to friends and relatives.
Thank you

My whole experience with them has been swift. Every professional has been amazing, patient, understanding, and helpful. Couldn' t be more satisfied with their service.

Julie made us feel welcome and at ease. Online was great as it was all accomplished in the comfort of our own home. Julie made our son feel at ease and was very professional. We received the report we needed along with the diagnosis very quickly. 100% recommend!

The experience was great and they took great care with me. I have really appreciated the support

The communication while I was waiting for both my ADHD and autism assessments was brilliant. Both assessments were done by really kind and empathetic people as well. I have had a really good experience with Problem Shared

I received my autism diagnosis yesterday and had a very positive experience. I was very nervous, but my assessor, Nic Gadd, was very friendly and reassuring and made me feel much more at ease. The assessments (mine and my informant’s) were very thorough, and the outcome, next steps and support available were very well explained in my same-day post-assessment appointment.

Thoughtful and professional assessor. Great listening skills.