Private Medical Clinic Reviews 

223
TrustScore 4.5 out of 5

4.5

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Review summary

Created with AI, based on recent reviews

Evaluating 182 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the efficient and seamless service, often finding it a vital lifeline. The staff and doctors are frequently highlighted as understanding, empathetic, and professional, providing thorough and attentive care. Many appreciate the quick response times and the ease of booking appointments, often securing consultations within hours. However, some customers noted concerns regarding the booking process and clarity of services. A few reported unexpected charges for prescriptions or tests not clearly communicated. Some reviewers also felt the service did not meet expectations, mentioning instances of not seeing a GP as anticipated or receiving no effective treatment, leading to frustration.

What people talk about most

Service

Clients share positive opinions on service, frequently describing it as great, easy to use, and efficient,... See more

Staff

Customers consistently note positive experiences with staff, highlighting their professionalism, helpfulness,... See more

Customer service

Reviewers mention positive feedback about customer service, with many customers reporting helpful,... See more

Booking process

Customers had ambiguous experiences with the booking process, with many reviewers reporting quick and easy... See more

Response time

Reviewers highlight positive aspects of response time, with many customers reporting quick telephone... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Compared to the nhs behaviour iv experienced.. the difference is night and day. Pay for private care and actually get care/advice you need, apposed to you just been used as a 'cash cow' for years b... See more

Company replied

Rated 5 out of 5 stars

Oh was able to get an appointment in less than an hour with a qualified GP who gave instant, authoritative advice. In the preceding 2.5 hours I tried various private options but because it was 12.30 o... See more

Rated 5 out of 5 stars

This has been a great service. Under some time pressure, initial appointments were made quickly through the central (London) number and delivered professionally and with great care through the Bourne... See more

Company replied

Rated 5 out of 5 stars

I cannot recommend this service enough. I was really worried about my two year old so booked an appointment for 3 hours time. The doctor phoned me ten mins earlier than scheduled and was SO understand... See more

Company replied


Company details

  1. Medical Center
  2. Doctor
  3. General Practitioner
  4. Local Medical Service
  5. Surgical Center
  6. Walk-In Clinic

Written by the company

Private Medical Clinic is a trusted provider of same-day private GP services across the UK, offering accessible, affordable, high-quality private healthcare without the long waits associated with NHS appointments. Whether you need a private GP consultation, urgent medical advice, repeat prescriptions, blood tests with next-day results, or specialist referrals, our experienced and GMC-registered doctors are here to support you with personalised care when you need it most. From our centrally located clinics in Edgbaston, Birmingham and other major UK cities, we deliver fast, confidential medical care in-clinic, online, or by home visit — tailored to your schedule and health needs. Our services include comprehensive general practice, preventative health assessments, travel vaccinations, mental health support, and rapid access to diagnostics and specialist care, all with transparent pricing and no hidden fees. At Private Medical Clinic, patient wellbeing is at the heart of everything we do. We combine clinical excellence, compassionate service, and flexible booking options to make private healthcare straightforward, efficient, and patient-focused.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

223 reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 78% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.5

All reviews

(223)

180 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 3 out of 5 stars

The clinic is very clean and lovely

The clinic is very clean and lovely. However if im paying £95 for an consultation i dont expect the doctor to google my symptoms in front of me and then have a read what could it be . I could of done that myself for free

16 February 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Julia,

Thank you for your feedback and kind comments about the clinic environment. Our clinicians are highly trained and experienced, and at times may refer to trusted clinical resources during a consultation to ensure the most accurate, up-to-date, and safe advice is provided. This is part of delivering thorough, evidence-based private GP care.

We always aim to provide a professional and reassuring experience, and your feedback is appreciated. Please feel free to contact me directly if you would like to discuss your consultation further.

Kind regards,
Merima - Practice Manager

Rated 5 out of 5 stars

Phenomenal doctor

Phenomenal doctor
Get back to you ASAP
Compassion and can highly recommend him

18 February 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Thank you for your wonderful feedback.
We’re delighted to hear that you experienced compassionate, professional care and prompt communication. Providing responsive, patient-centred support is a key part of our private GP clinic service, and we truly appreciate your strong recommendation.

Kind regards,
Merima - Practice Manager

Rated 5 out of 5 stars

Great service

Great service, very convenient with professional, care focused advice.

16 February 2026
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Lisa,
Thank you for your kind review. We’re pleased to hear that you found our service convenient and received professional, care-focused advice. Providing accessible, high-quality private GP consultations is central to our clinic, and we truly appreciate your feedback.

Kind regards,
Merima - Practice Manager

Rated 5 out of 5 stars

The people at Private Medical Clinic…

The people at Private Medical Clinic are friendly, supportive, and knowledgeable. So far, I’ve felt listened to and understood. I highly recommend as they are all very communicative and quick to reply and answer your questions as well!

13 February 2026
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Elsie,
Thank you for your kind feedback. We’re delighted to hear that you’ve felt listened to, supported, and well-informed. Providing knowledgeable, communicative, and responsive private GP care is a core part of our service, and we truly appreciate your recommendation.

Kind regards,
Merima - Practice Manager

Rated 5 out of 5 stars

The Clinic really helped me today

The Clinic really helped me today. Booking an appointment was very easy. The doctor I spoke to was very nice, polite and helpuful. My prescription was sent very quickly and I can now travel to Japan almost stress free. I highly recommend this service

13 February 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Con,
Thank you for your kind review. We’re pleased to hear that booking was easy, your consultation was helpful, and your prescription was issued promptly. Providing efficient appointments and reliable private GP services, including travel-related medical support, is at the heart of our clinic. We’re glad we could help you prepare for your trip to Japan and appreciate your recommendation.

Kind regards,
Merima - Practice Manager

Rated 5 out of 5 stars

Excellent servicr

Priya was the Clinician. She was patient and tried to help and answer my questions. If she needed more information before confirming the answer she sort it. She returned my call when she said she would. My experience at the centre was good

2 February 2026
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Reply from Private Medical Clinic

Dear Mary,
Thank you for your thoughtful feedback. We’re pleased to hear that Priya was patient, thorough, and ensured she had all the necessary information before confirming advice. Providing reliable follow-up, clear communication, and high-quality care is a key part of our private GP clinic service. We’re glad you had a positive experience at the centre.

Kind regards,
Merima - Practice Manager

Rated 5 out of 5 stars

amazing service!

amazing service!!
Loved my doctor I spoke too! she sorted me out
Reception also amazing!! When you feel so ill its lovely to be looked after and
listened too!
Thank you all!
❤️

12 February 2026
Private Medical Clinic logo

Reply from Private Medical Clinic

Thank you for your wonderful feedback! We’re delighted to hear that you felt well looked after and listened to during your visit. Providing compassionate, attentive care from both our GPs and reception team is central to our private GP clinic, especially when patients are feeling unwell. We truly appreciate your kind words.

Kind regards,
Merima - Practice Manager

Rated 5 out of 5 stars

Quick Appointment .Doctor took bloods &…

Quick Appointment .Doctor took bloods & sent them off .Had full results & Doctors comments by E-mail next morning .also was then able to speak with the Doctor to discuss the results.

3 February 2026
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Reply from Private Medical Clinic

Dear Roy,
Thank you for your feedback. We’re pleased to hear that you were able to secure a quick appointment, have your blood tests carried out promptly, and receive your full results with GP comments the following morning. Providing efficient diagnostics, clear communication, and timely follow-up consultations is a key part of our private GP service.

Kind regards,
Merima - Practice Manager

Rated 5 out of 5 stars

Efficient and caring

I used this service recently being unable to get an appointment to see my own GP. I booked online and was rung promptly by a competent and sympathetic GP. She consulted with a colleague to confirm her diagnosis and I was emailed a prescription within 10 minutes. I then had a follow up appointment a few days later.
In the absence of a fit for purpose NHS this company is a lifeline.
It is not overly expensive and the care I received and the efficiency of the service was excellent. I would certainly use them again.

5 February 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Liz,
Thank you for taking the time to share your experience. We’re pleased to hear that you were able to book online easily, receive a prompt GP consultation, and benefit from efficient follow-up and prescription services. Providing accessible, professional, and timely private GP care—particularly when patients need to be seen quickly—is central to our service. We truly appreciate your trust in our clinic and look forward to supporting you again if needed.

Kind regards,
Merima - Practice Manager

Rated 5 out of 5 stars

I had a consultation with a lovely gp…very happy

I had a consultation with a lovely PA her name was Priya. Firstly I want to thank her for putting myself at ease. I was anxious and had my bloods done and she was so helpful, explained everything to me.

I would highly recommend this service to anyone

2 February 2026
Unprompted review
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Reply from Private Medical Clinic

Dear Neelam,
Thank you for your kind feedback. We’re delighted to hear that Priya helped put you at ease and clearly explained everything during your consultation and blood tests. Providing reassuring, professional care—especially for patients who may feel anxious—is a key part of our private GP clinic service. We truly appreciate your recommendation.

Kind regards,
Merima - Practice Manager

Rated 5 out of 5 stars

Good place for travel vaccinations

Good place for travel vaccinations. Sensible prices. Helpful and happy to answer all your questions and offer advice.

7 February 2026
Unprompted review
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Reply from Private Medical Clinic

We’re pleased to hear that you had a positive experience with your travel vaccinations and found our pricing reasonable. Providing clear advice, helpful guidance, and high-quality travel health services is an important part of our private GP clinic, and we appreciate you taking the time to share your feedback.

Kind regards,
Merima - Practice Manager

Rated 5 out of 5 stars

great service

I have been there already twice and both times great service! thank you!

6 February 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Karyna,
Thank you for your kind feedback. We’re pleased to hear that you’ve had great experiences with us on multiple visits. Providing consistently high-quality, professional service is a key priority of our private GP clinic, and we truly appreciate your support.

Kind regards,
Merima - Practice Manager

Rated 5 out of 5 stars

I visited Private Medical Clinic for a…

I visited Private Medical Clinic for a blood test and had an excellent experience from start to finish. Before even attending the clinic, the admin team were extremely helpful by email. They provided clear, detailed advice about the type of blood test I needed, the cost involved, and the available appointment times. All my questions were answered promptly and professionally, which made the whole booking process very straightforward and reassuring. When I arrived at the clinic, I was impressed by how well organised everything was. The reception and admin staff were friendly, efficient, and welcoming, and I didn’t have to wait long before being seen. It was obvious that they value both professionalism and good customer service, which really helped put me at ease. The clinician Naima, who carried out the blood test was professional and reassuring. The procedure was quick, gentle, and clearly explained, which made the experience comfortable and stress-free. I felt confident as normally it's very difficult to locate my veins however Naima made this seem very easy and I didn’t feel a thing.

Overall, the combination of excellent administrative support and highly professional medical care made this a very positive experience. It is rare to find a clinic that is both so well organised and genuinely caring in how they deal with patients.

I would not hesitate to recommend Private Medical Clinic to anyone looking for a reliable, efficient, and professional service.

6 February 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Cathy,
Thank you for taking the time to share such a detailed and thoughtful review. We’re delighted to hear that your experience, from our administrative support through to your blood test with Naima, was professional, well organised, and reassuring. Providing clear communication, efficient appointments, and high-quality clinical care—particularly for procedures such as blood tests—is a core focus of our private GP clinic. Your recommendation means a great deal to our entire team.

Kind regards,
Merima - Practice Manager

Rated 5 out of 5 stars

I’ve been using the clinic for a year

I’ve been using the clinic for 10 months now for my Mounjaro prescriptions. I have an underlying heart condition which means I do require a GP review. I have found the service safe and professional. Easy to get an appointment and an efficient administrative staff. Excellent private GP

29 January 2026
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Reply from Private Medical Clinic

Dear Elle,
Thank you for your detailed feedback. We’re pleased to hear that you’ve found our service safe, professional, and well supported over the past 10 months. Providing thorough GP reviews, easy access to appointments, and efficient administrative support is central to our private GP clinic, particularly for patients with underlying health conditions. We truly appreciate your trust in our care.

Kind regards,
Merima - Practice Manager

Rated 5 out of 5 stars

Highly professional and efficient service

A efficient, friendly and professional service. Would highly recommend.

2 February 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Sara,
Thank you for your kind review. We’re pleased to hear that you found our service efficient, friendly, and professional. Delivering high-quality care with an excellent patient experience is central to our private GP clinic, and we truly appreciate your recommendation.

Kind regards,
Merima - Practice Manager

Rated 5 out of 5 stars

Very polite and professional

Very polite and professional. Receptionist helpful Dr pleasant.

3 February 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear John,
Thank you for your feedback. We’re pleased to hear that you found our team polite and professional, from our helpful reception staff to your pleasant GP consultation. Delivering a high standard of care and service throughout our private GP clinic is very important to us.

Kind regards,
Merima - Practice Manager

Rated 5 out of 5 stars

Very friendly and informing ☺️

3 February 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Dear Keyen,
Thank you for your feedback. We’re pleased to hear that you found our service friendly and informative. Providing clear communication and a welcoming patient experience is an important part of our private GP clinic services.

Kind regards, Merima
Practice Manager

Rated 5 out of 5 stars

Great service

Very easy, helpful and fast
Great service overall

18 January 2026
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Reply from Private Medical Clinic

Thank you, Cameron! We're glad you found the service easy, helpful, and efficient. We appreciate your kind words about our private GP care at Private Medical Clinic.

Best regards,
Naima (Patient Care Coordinator)

Rated 5 out of 5 stars

This company is definitely worth the money

The company in my opinion does an excellent job with very professional doctors that explain things very clearly, fast and precise action that makes the NHS look incompetent

27 January 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Thank you, Mark! We’re really pleased to hear you had a positive experience with our private GP service at Private Medical Clinic. Our team is committed to providing fast, clear, and professional care every time.

Best regards,
Naima (Patient Care Coordinator)

Rated 5 out of 5 stars

He was attentive

He was attentive. Asked lots of questions to properly diagnose my symptoms. He prescribed antibiotics and within a day and a half my symptoms finally began to improve. I had been feeling bad for 11 days and not improving. I also have asthma and had some irritation in my lungs. I was hesitant to take the steroids he provided but am so glad I did. I hadn’t realised how bad my breathing was until I finally started to feel better. He was also very easy to get an appt. NHS took over 6 hours to get back to me. By that point I had already had my private appointment and began my prescription.

19 January 2026
Unprompted review
Private Medical Clinic logo

Reply from Private Medical Clinic

Thank you so much, Cara, for your detailed and thoughtful feedback.

We're really pleased to hear that you had a positive experience with our private GP service at Private Medical Clinic. It’s great to know the treatment provided helped you feel better so quickly — especially given how long you’d been unwell.

Wishing you continued good health and a full recovery.

Best regards,
Naima (Patient Care Coordinator)

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