Compared to the nhs behaviour iv experienced.. the difference is night and day. Pay for private care and actually get care/advice you need, apposed to you just been used as a 'cash cow' for years b... See more
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Review summary
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Started by booking a video consultation, which I managed to get within half an hour at 7:30pm on a Sunday ! They then booked me in for an in-person appointment the next day where the doctor was amazin... See more
This has been a great service. Under some time pressure, initial appointments were made quickly through the central (London) number and delivered professionally and with great care through the Bourne... See more
Company replied
I cannot recommend this service enough. I was really worried about my two year old so booked an appointment for 3 hours time. The doctor phoned me ten mins earlier than scheduled and was SO understand... See more
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Company details
Written by the company
Private Medical Clinic is a trusted provider of same-day private GP services across the UK, offering accessible, affordable, high-quality private healthcare without the long waits associated with NHS appointments. Whether you need a private GP consultation, urgent medical advice, repeat prescriptions, blood tests with next-day results, or specialist referrals, our experienced and GMC-registered doctors are here to support you with personalised care when you need it most. From our centrally located clinics in Edgbaston, Birmingham and other major UK cities, we deliver fast, confidential medical care in-clinic, online, or by home visit — tailored to your schedule and health needs. Our services include comprehensive general practice, preventative health assessments, travel vaccinations, mental health support, and rapid access to diagnostics and specialist care, all with transparent pricing and no hidden fees. At Private Medical Clinic, patient wellbeing is at the heart of everything we do. We combine clinical excellence, compassionate service, and flexible booking options to make private healthcare straightforward, efficient, and patient-focused.
Contact info
88 Hagley Road, B16 8LU, Birmingham, United Kingdom
- 01217980729
- hello@privatemedicalclinic.co.uk
- privatemedicalclinic.com
4.5
Excellent
232 reviews
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This company invites their customers to review, whether positive or negative
Replied to 75% of negative reviews
Typically replies within 1 week
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Just had the best experience here
Just had the best experience here. Lovely doctors, caring kind and compassionate. Results back same day and a call from the doctor to explain everything. Amazing from start to finish.
25 August 2025
Unprompted review
Reply from Private Medical Clinic
Thank you, Pamla! We're so glad to hear you had such a positive experience from start to finish. It's wonderful to know our doctors made you feel cared for and that you appreciated the same-day results and follow-up. Your kind words mean a lot to the team!
Best regards,
Merima (Practice Manager)
Outstanding service very thorough…
Outstanding service very thorough friendly and supportive, i have never used this service before but would highly recommend it.
28 August 2025
Unprompted review
Reply from Private Medical Clinic
Thank you, Carl! We're so pleased to hear your first experience with us was a positive one. It’s great to know you found the service thorough, friendly, and supportive — we truly appreciate your recommendation!
Best regards,
Merima (Practice Manager)
Highly recommended
Highly recommended
Nice calm and professional atmosphere
20 August 2025
Unprompted review
Reply from Private Medical Clinic
Thank you, Paul! We're glad you felt the atmosphere was calm and professional — that's exactly what we aim to provide for every patient.
Best regards,
Merima (Practice Manager)
Would highly recommend
Answered my initial inquiries quickly and efficiently. Consultation booked straight away. Doctor made me feel at ease throughout with his professionalism, competence and ability.
If your time and others professional efficiency is what is most important to you then I would highly recommend.
7 August 2025
Unprompted review
Reply from Private Medical Clinic
Thank you, Peter! We're so glad to hear your experience was smooth from start to finish. It's wonderful to know the doctor made you feel at ease and that you appreciated the efficiency and professionalism of our service. Your recommendation means a great deal to us.
Best regards,
Merima (Practice Manager)
Reply from Private Medical Clinic
Thank you for your review, Alia!
I had a very distressing experience…
I had a very distressing experience with Private Medical Clinic. I went in for a routine blood test and was later contacted with alarming results, which prompted an urgent visit to A&E. After extensive NHS testing, I was told my results were completely normal. The panic and emotional toll this caused were significant, not to mention the time and money wasted. When I raised concerns with the clinic, the handling of my complaint was dismissive, and lacked accountability.
4 July 2025
Unprompted review
Reply from Private Medical Clinic
Dear Altera
We are genuinely saddened and disappointed to read your review, which we believe is both misleading and deeply unfair. At Private Medical Clinic, we take the care and safety of our patients extremely seriously and hold ourselves to the highest standards across all our clinics.
You underwent a blood test which revealed a result that was potentially very serious. In accordance with best clinical practice and out of concern for your wellbeing, we promptly advised you to attend your local A&E for further urgent assessment. This was done to prioritise your safety and ensure that any serious underlying issue was ruled out quickly and thoroughly.
Following this, your results were carefully reviewed by our clinical team alongside the NHS findings. In the interest of complete reassurance, we provided you with a comprehensive follow-up blood test worth over £400, free of charge, and arranged multiple phone calls with our Medical Director to ensure that everything was clearly explained and fully resolved.
To suggest that your concerns were dismissed or that we showed a lack of accountability is categorically false and offensive. Our team went above and beyond to act responsibly, promptly, and compassionately in your case.
We take defamatory and dishonest statements about our clinic very seriously, and this matter will be reviewed further. We ask that you reconsider your comments in light of the support and extensive care that was provided to you.
Kind regards, Practice Manager.
I loved how quick it was especially for…
I loved how quick it was especially for immigrants …Dr. Simon Singh Khela was so professional and kind he made feel better
25 July 2025
Unprompted review
Reply from Private Medical Clinic
Thank you so much for your kind words! We're so glad Dr Khela was able to support you with professionalism and compassion. It's wonderful to hear that the quick and smooth process made a difference, especially when navigating care as an immigrant. We're always here to help.
Best regards,
Merima (Practice Manager)
Very professional with their service
Very professional with their service. A one to one offered with tailored made treatment plan. Wonderful service.
21 July 2025
Unprompted review
Reply from Private Medical Clinic
Thank you Sonia, for your wonderful review. We appreciate your feedback very much. Regards, PMC Team
Amazing Clinic and Personal Service
I am not one to give reviews normally, however I must give a review to the team at Private Medical Clinic, and especially to Molly. Molly and the team were consistently getting the required changes done and communicating with me on when I would receive the documents.
The team have been so fantastic in supporting me getting my medical visa certificate and even though I had some small issues with the documents, they supported me in getting them updated.
Considering that they are in the UK and I was overseas at the time, they went above and beyond to get the documents to me while overseas so that I could ensure the visa was completed in time.
Would recommend to anyone that really wants a personal service from a medical clinc.
Thanks again
18 July 2025
Unprompted review
Reply from Private Medical Clinic
Thank you so much for your wonderful review, Garry! We’re delighted to hear that Molly and the team were able to support you so efficiently, even while you were overseas. It’s great to know the process for your medical visa certificate was handled smoothly and that our communication and attention to detail made things easier for you.
We’re truly grateful for your kind words and recommendation, and we’ll be sure to share your feedback with Molly and the team.
Best regards,
Merima (Practice Manager)
Attentive and responsive doctor
The doctor was attentive and responded to us accordingly and make a point to call us back when we have problem with the prescription.
6 July 2025
Reply from Private Medical Clinic
Thank you for your feedback! We're really pleased to hear the doctor was attentive and followed up to ensure your prescription issue was resolved. Supporting our patients every step of the way is so important to us.
Best regards,
Merima (Practice Manager)
I had a great experience
I had a great experience - very helpful in a very trying moment. Thank you!
11 July 2025
Unprompted review
Reply from Private Medical Clinic
Thank you, Brad! We're so glad we could support you during a difficult time. Your kind words mean a lot to us.
Best regards,
Merima (Practice Manager)
Easy and efficient
Rang at nine, appointment and prescription collected by 11. The whole process was quick and efficient. Doctor was understanding and helpful. Will definitely use again
3 July 2025
Unprompted review
Reply from Private Medical Clinic
Thank you for your kind review! We're so pleased to hear the process was quick and efficient, and that you felt supported by the doctor. We're always here when you need us and look forward to helping again in the future.
Best regards,
Merima (Practice Manager)
I was not expecting a call from…
I was not expecting a call from Edgbaston Smile Clinic so thought it was a scam especially as the call was not at the time I was informed. So I ignored the call. I got a later call when I was on a crowded bus so could not speak properly because of the noise and not happy to disclose confidential information which other passengers can hear.
23 June 2025
Unprompted review
Reply from Private Medical Clinic
Thank you for your feedback. We're sorry for the confusion caused by the timing of the call and completely understand your concerns about privacy in a public setting. We always aim to call patients at the scheduled time, and we apologise if this wasn’t the case. We're please we were able to arrange a new consultation at a time that worked better for you and ensured your comfort and confidentiality.
Best regards,
Merima (Practice Manager)
Very good
Very good, quick appointment on a Saturday too and spot on diagnosis! Thank you!
28 June 2025
Unprompted review
Reply from Private Medical Clinic
Thank you so much! We're glad we could offer a quick and accurate service—even on a Saturday. Delighted to hear the diagnosis was spot on!
Best regards,
Merima (Practice Manager)
It was a quick and professional phone…
It was a quick and professional phone call. Details all given within 10 minutes. Very friendly.
23 June 2025
Unprompted review
Reply from Private Medical Clinic
Thank you for your feedback! We're so pleased to hear your phone consultation was quick, professional, and friendly. That’s exactly the standard we aim to deliver with every private GP appointment.
Best regards,
Merima (Practice Manager)
Quick response, efficient, reassuring.
Having experienced a sudden onset medical problem, I was able to get a telephone appointment in the evening within two hours of going online to book. The doctor rang promptly, took very reassuring control of the situation, and issued a prescription which I was able to get made up at a late pharmacy. I was also very impressed to find that late appointments were being taken by the medical director of the clinic - that’s good leadership! Overall very impressed and grateful, saved me a lot of time and worry.
26 June 2025
Unprompted review
Reply from Private Medical Clinic
Thank you so much for your thoughtful review. We’re really glad we could support you promptly during an unexpected medical issue and help provide peace of mind when you needed it most. It’s especially great to hear you appreciated the leadership and care from our Medical Director. Your kind words truly mean a lot to us.
Best regards,
Merima (Practice Manager)
very short and satisfactory…
very short and satisfactory conversation with medical person Now waiting on grant verdict hence interaction with the company minimal so far
23 June 2025
Unprompted review
Reply from Private Medical Clinic
Thank you for your feedback! We're glad your initial interaction was smooth and satisfactory. Wishing you all the best with the grant process, and we're here if you need any further support.
Best regards,
Merima (Practice Manager)
Fantastic service
Fantastic service. The wonderful Dr who I spoke to this morning listened very carefully to my concerns and gave very good advice. I have used this service a few times for both myself and my child on days when it wasn't possible to attend our regular GP. Every time we have received wonderful care and positive outcome with thorough advice to see us through. Thank you so much for helping us again on a Sunday and saving us a trip to out of hours GP. Really appreciate the help we received.
22 June 2025
Unprompted review
Reply from Private Medical Clinic
Thank you so much for your lovely feedback. We’re really glad to hear that you’ve had consistently positive experiences with our service—both for yourself and your child. Being able to offer accessible, thorough care when your regular GP isn’t available, especially on weekends, is exactly why we’re here.
It’s great to know you felt listened to and well supported, and we’re truly grateful for your trust in our team. We’re always here when you need us.
Best regards,
Merima (Practice Manager)
Absolute five star top notch Service.
I had severe withdrawal symptoms from a medication I am slowly tapering off. I went to A&E 3 times, each time with a 5 hour wait. Tried to get into my doctors loads of times without any luck. At A&E, I told them I needed an antihistamine to calm the shakes and something to help me sleep as I had severe insomnia. Neither A&E nor any doctors that I approached would help. This felt like medical neglect, not support. I went onto the Private Medical Clinic website and booked an appointment within the hour. I chose the phone appointment for £49. On the call I explained what the problem was, they agreed with me, and within one hour I had the prescription and the MEDS. They sent the prescription via a text message which I took to my local pharmacy who gave me the meds They do offer same day delivery service too if you are too sick to go to the pharmacy. The doctor called me back the next evening to see how I was. Never had that service before in my life. Super professional, super easy to deal with, and it feels like they care. Happy to chat to me on the phone unlike other doctors that I see. who can’t wait to get you out. I felt like they really listened and helped. Will absolutely definitely be using them in the future.
14 June 2025
Reply from Private Medical Clinic
Thank you so much for sharing your experience in such detail. We’re truly sorry to hear how difficult it was for you to get the care you needed through traditional routes, and we're so glad we could step in and support you when you needed it most.
Our mission has always been to offer accessible, compassionate, and responsive care—especially when patients feel overlooked elsewhere. It means a great deal to know you felt listened to, cared for, and followed up with. That’s exactly the kind of service we strive to provide every day.
We really appreciate your kind words and trust in our team, and we’ll be here whenever you need us in the future.
Best regards,
Merima (Practice Manager)
So helpful
So quick . So accommodating abd understanding when I was away from home and needed help . I think this is now an indispensible part of my travelling life .
Thanks so much
1 June 2025
Reply from Private Medical Clinic
Thank you so much for your kind words! We're delighted we could support you while you were away from home. It's great to hear we're now part of your travel routine — we're always here when you need us!
Best regards,
Merima (Practice Manager)
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