PrimeXBT Reviews 398

Reply from PrimeXBT

Feb 9, 2026

Hi Melissa,

Thank you so much for taking the time to share your positive experience with PrimeXBT!

We are thrilled to hear that you find our platform user-friendly and that our updates have been helpful for your trading journey. Our team works diligently to create an intuitive interface and provide valuable market insights to empower our clients, so feedback like yours is gratifying.

Providing excellent service and continuous improvement is at the heart of what we do. If you need any help, please get in touch with us anytime.

Kind regards,
The PrimeXBT Team

Reply from PrimeXBT

Feb 9, 2026

Hello dear Customer,

Thank you for sharing your experience with us. We are delighted to hear that you consider our service the best - it’s our priority to ensure that every user receives exceptional support and a seamless trading experience.

If there is anything specific you enjoyed or if there’s any way we can further enhance your experience with PrimeXBT, please don’t hesitate to reach out.

Kind regards,
The PrimeXBT Team

Reply from PrimeXBT

Feb 8, 2026

Hey there, dear Trader

We highly appreciate your high evaluation of our deposit and withdrawal processes.
It's always great to know that traders experience smooth, prompt payment execution.

This is what we strive to provide, knowing how important it is for traders to replenish their accounts quickly and receive their well-deserved profits. We implemented various payment methods and ensured timely approval of withdrawal requests to meet traders' expectations for these processes' performance.

Big thanks for your trust! We're happy to have you on board!

Kind regards,
The PrimeXBT Team

Reply from PrimeXBT

Feb 5, 2026

Hi manekh Lal raja,

We want to make it clear that the actions taken on your account had nothing to do with trading profits or the use of your personal funds. All adjustments we make are strictly in accordance with our Company's Terms and Conditions, which give us the authority to investigate and respond to any trading activity identified as abusive or in violation of the Agreement.

As we mentioned before, your case underwent a thorough internal review, and the profit adjustment was made based on evidence of prohibited trading behavior. This adjustment was necessary due to mirror trading, which is not permitted under our platform's policies.

If you require further clarification, we kindly ask you to contact our support team directly!

Kind regards,
The PrimeXBT Team

Reply from PrimeXBT

Feb 10, 2026

Hello Lehlohonolo Kgotso Cassius,

We totally get where you are coming from, and we want to reassure you that, as a multi-regulated brokerage, we conduct all account reviews in line with our Company’s Terms and Conditions and the relevant regulatory standards. Any actions we take, including profit adjustments, are based on a thorough internal investigation where we carefully evaluate trading activity!

In cases where trading behavior is identified as prohibited under the Agreement, such as mirror trading or other abusive practices, we reserve the right to apply the necessary measures as outlined in our policies.

If you have any questions or require further clarification, please get in touch with our 24/7 customer service team, who will be happy to assist you!

Kind regards,
The PrimeXBT Team

Reply from PrimeXBT

Feb 5, 2026

Hi dear customer,

Thanks for your positive review! Your positive feedback means a lot to the team and motivates us to keep delivering the best possible experience. We're grateful for users like you who take the time to share their thoughts.

If you ever have questions, suggestions, or just want to chat about trading, our support is here 24/7.

Kind regards,
The PrimeXBT Team

Reply from PrimeXBT

Feb 5, 2026

Hello Azizk.k,

We really appreciate you being honest about being new to trading and that some things feel difficult to understand right now. That's completely normal for beginners, and the fact that you're trying your best is already a fantastic start.

To make things easier, we suggest starting with our free Demo account. It uses virtual money, shows real market prices, and lets you try everything on the platform without any risk. We also highly recommend checking out the Learn & Research section on our website. It's packed with useful articles, guides, tutorials, and educational materials specifically designed to help beginners understand trading basics, market analysis, strategies, and how the platform works.

If anything is specific that's confusing, please feel free to let us know. Our support team is available 24/7 through live chat on the website or app, and we're happy to explain things in simple, step-by-step terms that are easy for beginners to follow.

Kind regards,
The PrimeXBT Team

Reply from PrimeXBT

Feb 5, 2026

Hello, dear Trader

Thank you for taking the time to share your feedback.

We understand your frustration, caused by delayed order execution during high volatility. Note that at the time of high load, any trading server might be affected by rapid market conditions. We continue to work on improving our trading infrastructure, especially focusing on execution at lower timeframes during busy periods. 

Don’t hesitate to report such issues to our support, so we can review each case individually. Your comments are always welcome!

Kind regards,
The PrimeXBT Team

Reply from PrimeXBT

Feb 6, 2026

Hello there,

Thank you for your positive review!

We’re glad to hear that you find PrimeXBT beginner-friendly while still offering the tools needed to grow as a trader. Our goal is to make the platform accessible without compromising on functionality, performance, or security.

We appreciate your feedback and look forward to continuing to improve your trading experience as you progress toward a full 5-star rating!

Kind regards,
The PrimeXBT Team

Reply from PrimeXBT

Feb 10, 2026

Dear Ashish Panwar,

Is issue ko hamare notice me lane aur itni detail me explain karne ke liye thank you. Hum samajhte hain ki tablet par horizontal mode me smooth chart performance aur proper screen rotation trading ke liye kitni important hoti hai.

Aapne jo behavior describe kiya hai — screen rotate karne ke baad chart ka pura expand na hona aur candles ka lag ya freeze hona — ye platform ka intended behavior nahi hai. Aise issues kabhi-kabhi device optimization, operating system version, browser ya app build, ya hardware acceleration settings ki wajah se ho sakte hain.

Is issue ko properly investigate karne ke liye, hum aapse request karte hain ki aap hamari Support Team se contact karein aur niche di gayi details share karein:

• Device model aur operating system version
• Aap mobile app use kar rahe hain ya web terminal
• App ya browser ka version
• Issue ka screen recording ya screenshots (agar possible ho)

Hamari technical team is case ko review karegi aur jahan zarurat hogi wahan optimization par kaam karegi. Is beech hum recommend karte hain ki aap apna app ya browser latest version par update rakhein aur hardware acceleration ko enable/disable karke check karein ki performance improve hoti hai ya nahi.

Aapke patience aur feedback ke liye hum aabhari hain, kyunki isse humein platform ki stability har device par better banane me madad milti hai. Agar aapko kisi bhi tarah ki assistance chahiye ho, to kripya official support channels ke through humse contact karne me hichkichayein nahi.

Kind regards,
PrimeXBT Team

Reply from PrimeXBT

Feb 8, 2026

Hello there,

Thank you very much for your positive feedback.

We tried our best to deliver a convenient trading service for all traders, regardless of what and how they trade. A special focus was given to the prompt and accurate execution of withdrawal procedures. To better serve our traders, we don’t charge any withdrawal fees. However, additional charges may apply depending on the payment providers. Furthermore, we prioritized fast approval of payment requests to ensure the timely delivery of both deposits and withdrawals.

We wish you all the best! Feel free to contact us if you need any help.

Kind regards,
The PrimeXBT Team

Reply from PrimeXBT

Updated Feb 5, 2026

Greetings,

Thank you for your positive feedback.

We are glad to hear that your experience with PrimeXBT has been excellent. Your support motivates us to continue providing reliable trading services and a robust platform for all our clients.

If you have any questions about our services, please feel free to contact us at any time. We’re always ready to assist you promptly!

Kind regards,
The PrimeXBT Team

Reply from PrimeXBT

Feb 9, 2026

Dear Javed Ameen,

Thank you for taking the time to share your feedback. We are genuinely concerned to read about your experience, as PrimeXBT is committed to providing a transparent, fair, and secure trading environment for all our users.

We take all claims regarding the cancellation of profits or any irregular account activity very seriously. To properly investigate and resolve this matter, we need to review the specific details of your account and the transactions in question. General or anonymous complaints on public forums make it impossible for our compliance and support teams to identify your case, trace the trades, or provide a factual explanation.

Contact our official support team directly through your account dashboard or at support@help.primexbt.com

Kind regards,
The PrimeXBT Team

Reply from PrimeXBT

Feb 9, 2026

Hello Faisal Shehzad,

We’re sorry to hear about your frustration regarding the withdrawal status, and we understand how important timely processing is.

Please note that withdrawals may remain in a “pending” status while going through standard security and compliance checks. These procedures are in place to protect client accounts and are especially important if account verification has not yet been fully completed. We kindly ask you to ensure your profile is fully verified, as this can directly affect processing times.

Our support team is available 24/7 and ready to help clarify the situation. To allow us to investigate your case properly, please contact us through official support channels and provide your account ID along with the withdrawal details (date, amount, and method). Once we have the full information, we can conduct a detailed review and update you accordingly.

PrimeXBT operates as a legitimate and client-focused platform, and we are committed to transparent processes and fair treatment. We want to resolve this for you as quickly as possible and look forward to assisting further once we receive your details.

Kind regards,
The PrimeXBT Team

Reply from PrimeXBT

Feb 5, 2026

Hi there, Ajay

Thank you for leaving your feedback
We’re sorry that your trading experience didn’t match your expectations.

We totally understand your concerns about the gold price and the resulting loss. It can be frustrating when asset prices differ across platforms. It’s the nature of CFD markets, where quotes from each liquidity provider might be slightly different. Note that your request has already been transferred to our technical staff for investigation. We’re currently awaiting their response and are requesting updates regularly. Once received, our customer support will reach out to you via email.

We appreciate your patience and understanding of the situation. Be sure your situation will not go unnoticed!

Kind regards,
The PrimeXBT Team

Reply from PrimeXBT

Feb 5, 2026

Dear Nathan Spencer,

Thank you for bringing this matter to our attention.

We take withdrawal-related concerns very seriously, and we would like to clarify the situation based on the activity recorded in your account. According to our system logs, your profile had been successfully verified earlier, and you were duly informed about your verification status following your inquiry.

Regarding the withdrawal request referenced in your review, our records indicate that multiple withdrawal attempts were initiated and subsequently cancelled from your side. In addition, our team sent you an official notification explaining that, in accordance with standard security and AML procedures, withdrawals must be processed via the same funding source that was originally used for the deposit. This is a common industry requirement designed to protect client funds and prevent unauthorized transactions.

As we did not receive a reply to that communication, the request remained pending until a compliant withdrawal method was used. We can confirm that the withdrawal was later completed successfully via cryptocurrency, and the funds were released from our side without restriction. No unresolved withdrawal requests remain on your account, and no formal complaints were submitted to our support team following the completed transaction.

If you require any additional clarification or assistance with future withdrawals, we strongly encourage you to contact our support team directly through the official channels so we can assist you promptly.

Kind regards,
The PrimeXBT Team

Reply from PrimeXBT

Feb 9, 2026

Hello Marcos Harman,

We’re sorry to read about your experience and understand how concerning this situation must feel. Please allow us to clarify and help resolve this properly.

For any deposit-related matter, it is important that the account is fully verified, as transactions can be restricted if verification has not been completed in line with platform requirements. We kindly ask you to ensure your account verification is finalized.

PrimeXBT’s customer support team is available 24/7 and always ready to assist. To investigate your case thoroughly, please provide your account ID and the transaction details via our official support channels. Once we receive the full information, our team will conduct a detailed review and get back to you with clear findings.

For the record, PrimeXBT is a well-established and credible platform. In the past, the company has taken proactive steps to support clients, including voluntary compensation measures during extremely volatile gold market conditions - reflecting our commitment to fair trading practices.

We genuinely want to resolve this for you and look forward to your details so we can proceed with a proper investigation.

Kind regards,
The PrimeXBT Team

Reply from PrimeXBT

Jan 30, 2026

Hi, Hashir Khan

Thank you for reaching out. We’re sorry to hear that you’re experiencing issues with your account.

For security and privacy reasons, we’re unable to assist directly through a public comment. Still, we're definitely committed to helping resolve this for you. Please contact our Support Team with your registered email address and a brief description of the problem you’re facing so we can investigate and assist you as quickly as possible.

You can submit a support request here: https://primexbt.com/contact-us
(or via the in-platform live chat).

We appreciate your patience! We’re here to help!

Kind regards,
The PrimeXBT Team

Reply from PrimeXBT

Jan 30, 2026

Hello Customer,

Thank you for your great feedback! We’re glad to hear you’re enjoying the interface, especially for trading gold and BTC.

Providing a smooth and efficient trading experience across markets is a key focus for us. Traders can access PrimeXBT through several platforms, including the PrimeXBT mobile app, MetaTrader 5, PXTrader, and PXTrader 2.0 (formerly known as Crypto Futures). Each platform is designed to meet different trading styles and preferences, while maintaining reliable performance and an intuitive user experience.

We appreciate you being part of the PrimeXBT community and taking the time to share your thoughts. If you have any questions, please don’t hesitate to contact us - our team will be happy to assist.

Kind regards,
The PrimeXBT Team

Reply from PrimeXBT

Feb 2, 2026

Hi there,

Thank you for your positive feedback and for taking the time to leave a 5-star review.

We’re glad to hear that you’re having a good experience with the PrimeXBT application. Our team works continuously to ensure a stable platform, smooth performance, and convenient access to multi-asset trading for traders of all experience levels.

We appreciate your support and wish you continued success on PrimeXBT.

Kind regards,
The PrimeXBT Team