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Review summary

Created with AI, based on recent reviews

Looking at 351 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service, finding it fast, efficient, and convenient for their needs. The staff and doctors are consistently praised for being professional, courteous, and understanding, making people feel at ease during consultations. Many appreciate the quick response times and the smooth user experience, especially for urgent prescriptions or when unable to see their regular GP. However, some customers also noted issues with delayed consultation times and a lack of clarity regarding the service being phone-based only. A few other people also felt that customer service was inconsistent, with some agents being unhelpful or difficult to communicate with, and some doctors being rude. There were also instances where prescriptions were significantly delayed or not received, causing frustration for some users.

What people talk about most

Service

Customers had positive experiences with service, often praising its speed and efficiency, with many receiving... See more

Staff

Customers consistently note positive experiences with staff, highlighting doctors as kind, professional, and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the quick, helpful, and... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the quick callbacks,... See more

User experience

Consumers generally report a positive user experience, finding it convenient, easy, and quick. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

filled in my details selected the medication i needed waited for call spoke to dr about my issues he issued a new script for me was very courteous and i will def use the service in the future with my... See more

Company replied

Rated 5 out of 5 stars

Dr Mohsain, I really wanted to say Thank You so much for assisting me during a public holiday. The Dr was amazing and understood what position I was in due to my fly out. He helped by prescribing... See more

Company replied

Rated 5 out of 5 stars

I felt at ease using the service for my ongoing cold and flu. I felt heard and could confidently communicate my issue. Fast and efficient service and could be done before work rather than taking time... See more

Company replied

Rated 5 out of 5 stars

At first, I wasn’t completely sure about using this website. I found myself in an emergency situation on a Sunday when everything was closed, and the quickest and easiest option was to arrange a p... See more

Company replied


Company details

  1. Local Medical Service

Written by the company

Prime Medic provides expert medical advice and assistance for patients across Australia. We provide online Video Consultations,Prescriptions,Referrals and Medical Certificates.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

401 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

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Rated 5 out of 5 stars

I found Prime Medic to be a great…

I found Prime Medic to be a great service my GP was on leave no one informed me leaving me in dire situation …fortunately Prime M came to my rescue by listening to me and providing caring advice and relevant script 5
Stars

20 January 2026
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Very helpful and unjudging in Semi…

Very helpful and unjudging in Semi Emergency situations, especially when You are being treated/ have been treated unfairly by Many Medical Practices Your whole sick life...

18 January 2026
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

My doctor was caring and listened

My doctor was caring and listened. He was professional, logical and obliging, and took the time to hear my concerns and assist me. The process is thorough and I felt heard and safe.

19 January 2026
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

GP service

First time I've used this service, they were punctual and respectful

16 January 2026
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Very Impressive

I’m very happy with the services and advice from the Drs at PrimeMedic, it really takes the pressure off the Dr clinics for none emergencies and the bulk billing system they still use for some of the services I find fabulous!
I highly recommend Primemedic for those none emergency appointments.

15 January 2026
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

I got a phone call in a quick time…

I got a phone call in a quick time frame and helped me with my symptoms and got my prescription quickly. I would recommend them to others. Thank you so much.

7 January 2026
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

After Hours GP

I required an urgent prescription after hours and I found Prime Medic to be extremely efficient and easy to deal with. The administrative staff and the doctor were very helpful and it was just a smooth process from beginning to end. I was contacted 3 days later via an SMS message, as a follow-up, to see how I was doing and whether I required any further assistance. I have used other after hours GP's in the past, but I have had the best experience with Prime Medic and will continue to use them in the future.

I highly recommend.

28 December 2025
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

I did not know they existed until a…

I did not know they existed until a friend referred me. The process was very easy and quick. I used their chat platform to book appointments and was given a call by a Dr not long afterwards. It's all bulk billed and would recommend and use them again. Thankyou

6 January 2026
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

I had a great experience

I had a great experience. An absolutely reliable service. I was bulk-billed, received my prescription. This couldn't have been any better. From my first call to all follow ups in between, everything was great and what I needed. Thank you

2 January 2026
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

Rated 2 out of 5 stars

The information is there in front of you dr…

My son has had the same illness for 20 years… it’s all right there in front of the dr via Medicare. Just needed an emergency script that this service has provided with no issues on several occasions in the past. This dr was incredibly rude and disrespectful to my adult ASD son telling him it was something that it wasn’t. As we have had it checked out in the past.
We got the script in the end but with much carry on. Disappointing to say the least.

2 January 2026
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for taking the time to share your feedback. We’re very sorry to hear about your experience and understand how upsetting this must have been for both you and your son. This is not the level of care or respect we aim to provide. We would appreciate the opportunity to look into this further and address your concerns properly. Please contact us directly at admin@primemedic.com.au so we can follow this up with you.

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