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Review summary

Created with AI, based on recent reviews

Looking at 351 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently highlight the excellent service, finding it fast, efficient, and convenient for their needs. The staff and doctors are consistently praised for being professional, courteous, and understanding, making people feel at ease during consultations. Many appreciate the quick response times and the smooth user experience, especially for urgent prescriptions or when unable to see their regular GP. However, some customers also noted issues with delayed consultation times and a lack of clarity regarding the service being phone-based only. A few other people also felt that customer service was inconsistent, with some agents being unhelpful or difficult to communicate with, and some doctors being rude. There were also instances where prescriptions were significantly delayed or not received, causing frustration for some users.

What people talk about most

Service

Customers had positive experiences with service, often praising its speed and efficiency, with many receiving... See more

Staff

Customers consistently note positive experiences with staff, highlighting doctors as kind, professional, and... See more

Customer service

Clients share positive opinions on customer service, with many reviewers highlighting the quick, helpful, and... See more

Response time

Reviewers highlight positive aspects of response time, with many customers praising the quick callbacks,... See more

User experience

Consumers generally report a positive user experience, finding it convenient, easy, and quick. Many reviewers... See more

Reviews shaping this summary

Rated 5 out of 5 stars

filled in my details selected the medication i needed waited for call spoke to dr about my issues he issued a new script for me was very courteous and i will def use the service in the future with my... See more

Company replied

Rated 5 out of 5 stars

Dr Mohsain, I really wanted to say Thank You so much for assisting me during a public holiday. The Dr was amazing and understood what position I was in due to my fly out. He helped by prescribing... See more

Company replied

Rated 5 out of 5 stars

I felt at ease using the service for my ongoing cold and flu. I felt heard and could confidently communicate my issue. Fast and efficient service and could be done before work rather than taking time... See more

Company replied

Rated 5 out of 5 stars

At first, I wasn’t completely sure about using this website. I found myself in an emergency situation on a Sunday when everything was closed, and the quickest and easiest option was to arrange a p... See more

Company replied


Company details

  1. Local Medical Service

Written by the company

Prime Medic provides expert medical advice and assistance for patients across Australia. We provide online Video Consultations,Prescriptions,Referrals and Medical Certificates.


Contact info

4.5

Excellent

TrustScore 4.5 out of 5

401 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically replies within 24 hours

How this company uses Trustpilot

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Rated 5 out of 5 stars

Very understanding

Well, based on how my experience went with primemedic I have to give it a five star, first of all as soon as I signed into this company not even a minute had passed and I got a called and had a conversation with one of their members on how they could help me. They were able to understand my need and immediately offered me ways they could help. The doctor whom I had was very supportive and understanding despite having the conversation over the phone I could feel his passion and he was able to help me after listening to my need.

6 February 2026
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

Rated 1 out of 5 stars

Took double payment no call in scheduled time

Had money in my wallet in the app, the consult fee was charged with that, and additional same amount to my card.
Doctor didn’t call in scheduled time - called after hours missed calls

2 February 2026
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for bringing this to our attention. We’re sorry for the inconvenience caused. Please email your concern with the relevant details to admin@primemedic.com.au
, and our admin team will review this and assist you right away.

Rated 3 out of 5 stars

Got my referral, very basic!

Got my referral (as can’t get into regular GP for 2weeks) it’s a very basic referral. No reason, no history, no medications.
If you just need a referral do it

2 February 2026
Unprompted review
Prime Medic logo

Reply from Prime Medic

Please let us know your specific requirement, and we can provide a referral accordingly. Our standard referrals are generally accepted, and we have not encountered any issues with them.

Rated 5 out of 5 stars

Very satisfying experience

Didn’t have to wait too long and as soon as I received the the call from the dr, he helped with what I needed right away to feel better, also very nice staff.

2 February 2026
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

I rang PrimeMedic yesterday

I rang PrimeMedic yesterday. They called me and gave me a script that I needed. It’s good they bulkbilled. Very happy with PrimeMedic service.

2 February 2026
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Really great service with a lot of care and kindness.

The whole booking process was so easy and the service was 10/10.
I made this booking for my 72yr old mother who lives alone out of state. She was so grateful that the GP she spoke to was so helpful and caring. We will continue to book GP Telehealth appointments with Prime Medic in future.

23 January 2026
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Very easy to use

Very easy to use, quick turnaround for a referral.

28 January 2026
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Great, easy service

I booked for a home service and got offered a phone call, which was alot more convenient for me anyway. They texted and emailed asking questions and to send pictures, no worries...super easy. 30mins later a doctor called suggested quick relief and warned me what to keep and eye on and go to emergency if these symptoms happen. Perfect. I took the antihistamine, helped.
Later that night I received a script which ive been on today and it has 100% helped. Makes me think the doctor actually took in my email and found something that will help now and in the future for me.
Thankyou, so much. All from my bed 👌👌

29 January 2026
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Amazing people I live in a small…

Amazing people I live in a small country town with not many doctors an a 3. Moths waiting list . Drs here have contacted me checked on me an done more for me than any other doctors I have seen thank you… service is outstanding

28 January 2026
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Helpful

Helpful, compassionate doctor. Appointment was timely & budget friendly. I recommend Prime Medic.

27 January 2026
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Quick service

Quick service, good communication.

22 January 2026
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Same day apppintment

Same day apppintment, fast appointment time, called within allocated time, resolved concern quickly, e-script received quickly. Very happy with the service

22 January 2026
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Prompt service

Prompt service. Scripts sent through immediately. Very impressed.

22 January 2026
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

Rated 5 out of 5 stars

Easy to talk with everyone

Easy to talk with everyone. The Dr was just so professional, kind, supportive and listened to me. Not rushing, not dismissive. She helped me with my situation and I really appreciated her kindness.

17 January 2026
Unprompted review
Prime Medic logo

Reply from Prime Medic

Thank you for your kind review!

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