PrimeCarers Reviews 

47
•
TrustScore 3.5 out of 5

3.6

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

See what reviewers are saying

Rated 1 out of 5 stars

I find Primecarers website some months ago, and tried to access their terms and conditions and other things, only to be tricked into registering, which they asked many questions. Turns out it's am adv... See more

Rated 5 out of 5 stars

This has been an excellent service to find regular carers without having to resort to agency prices. The rate you see is what you pay and you dont need to worry about about managing any of the DBS,... See more

Rated 5 out of 5 stars

Hendrix D is a very reliable and experienced carer. He was brilliant when he looked after my husband and I would highly recommend him for anyone looking for support with their loved one. He showed ple... See more

Rated 5 out of 5 stars

PrimeCarers has been brilliant in every respect. It is wonderful to find a care provider who can provide carers either on an ad hoc basis or for longer periods. They are totally reliable. When I book... See more

Company details

  1. Home Health Care Service

Written by the company

PrimeCarers makes it easy to find local private carers. We handle the background checking, contracts and payments so you can focus on the important things.


Contact info

3.6

Average

TrustScore 3.5 out of 5

47 reviews

5-star
4-star
3-star
2-star
1-star

No recent history of asking for reviews

This company hasn't invited customers recently, so reviews may not be representative

Hasn’t replied to negative reviews

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

3.6

All reviews

(47)

7 reviews in the last 12 months

Write a review
Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great personal service

I would certainly recommend them to anyone looking for a carer. I really liked the way they kept in touch and made sure everything was going to be ok.
It is a great personal service

19 December 2019
Unprompted review
Rated 4 out of 5 stars

Great site

Great site; very easy to navigate. Experienced carers available with a free introductory visit option. Could be improved by providing client feedback where possible.

17 December 2019
Unprompted review
Rated 5 out of 5 stars

I thoroughly recommend Primecarers

The website is totally user-friendly and is really clear. It is good that you can see the carers profiles and that you can interview them before you book. Booking online is also very straightforward. I like the personal touch that you also get to speak with the business as well as interact with the website. A good balance of personal and efficient service. It is just the whole package.

16 December 2019
Unprompted review
Rated 5 out of 5 stars

It was very easy to arrange the sort of…

It was very easy to arrange the sort of care I needed with Primecarers and my carer was very polite, understanding and made the experience comfortable. If I need a carer again I'd certainly use Primecarers.

16 December 2019
Unprompted review
Rated 5 out of 5 stars

PrimeCarers has been brilliant in every way.

PrimeCarers has been brilliant in every respect. It is wonderful to find a care provider who can provide carers either on an ad hoc basis or for longer periods. They are totally reliable. When I book a carer it always happens - on time and as booked. Most importantly the carers I have used have been wonderful, highly professional individuals, making my mother feel relaxed, secure and well cared for. Highly recommended.

12 December 2019
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look