Primark Reviews 268

Primark's undercabinet lights last a day!

Went to Bracknell store and bought a set of underwear and socks. The customer assistant behind the counter was as rude and I’ll mannered as I’ve ever seen. Said come here sir and proceeded to scan and literally throw my goods into a paper bag and ask me for the money which I paid by card for then threw my receipt in the bag.
Then I realised that she’d over charged me and asked her why she charged me £11.00 for goods that were marked £5.00 on the pack. She looked at me like I had just insulted her and called her manager over for help. He explained what to do if it happened again and she stood behind the counter and argued with him about it in front of me and other customers and staff. This lady has completely the wrong attitude to be working in retail and will not ever be an asset to primark or any retailer.
She has absolutely no customer service acumen or service skills.
Just because Primark goods are cheaper than other retailers doesn’t mean that Primark customers should be treated like 2nd class citizens and be spoken to and treated in such a rude, dismissive and disrespectful manner. Absolutely disgusting behaviour!

Primark West Bromwich, never had any issues but this time the customer services and managers were horrible, think they were in a rush. I bought a pair of Disney Mickey mouse black school shoes from the school section of the shop for 4yr old.
My DD went to school and came back with the bleeding at the back of feet just after 1 day of wear.
I bought her another pair from a different shop.
When I went back to return the shoe to Primark, the lady at the till made faces and gossiped to her colleague that if she or her kids have this issue she won't return them but buy them other pair from CLARKS.
Then came the lady manager and her statement was: those shoes are not the school shoe but the fashion wear and parents should buy from big brands to have comfort shoes.
So I felt they were promoting other brands and if they knew these shoes are the fashion shoe they should have put it on clearly and not on the school section, so that customers shouldn't buy them.
None of the staff showed any kindness or concern,no responsibility of misleading information.
None of them offered any exchange or any gift card.
Rubbish customer service and manager statement was legendary.
So PLEASE DON'T BUY DISNEY MICKEY MOUSE SHOE FROM PRIMARK FOR SCHOOL.

I bought a pair of pyjama bottoms on the 26th of August which I cut of the price tags and tried to return them on the 29th of August as they had a rip in them after just three wares. I pointed out the fault to them and they said that they could not take them back as all the tags where off and they couldn't resell them anyway. As I have a learning disability I struggle to stick up to people so I did not know how to argue back, that this is a fault and that the rip was not a result of anything I had done. I will not be shopping in Primark again after this experience.

Purchased a pair of trousers did not try on at shop. Turned out to be a bad fit. Whent back to exchange was turned away then found my receipt eventually and was turned away again for it being over 28 days! Frustrating I only wanted an exchange they have causes me so much stress awful when you spend hundreds and they fuss over £14 of an exchange!!!!!

Struggled in past what to chose from my full basket. What happened to pull along baskets, carry can be heavy. So I did not spend hundreds of £. Now neither myself or husband can't find anything we like. Have u changed buyer???? Looking forward to cafe opening, it's GREGGS, millions of them was looking forward to primark cafe something different. Spotted 4 boys looking at clothes with pasties in hand, yuk. a

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Jenna (manager)at the Market street Manchester branch is a star. She went above and beyond to find me a suit trousers in the required size.She definitely saved the day when all seemed lost.

Improve sizes in ur underware. Alot of young ladies are small in the back starting at 28 going up to ff g cup. You have nice young range but not everyone can ware them. I have a 13 and 15 year old neither can buy from you guys being 30 ff and 28 E

Nothing went wrong.I Wanted to buy summer wardrobe for 2 kids only to find out that they do not do click and collect at most of their branches in the north east so I am unable to purchase anything. They do not sell online so if you live in the sticks like me you go to H&M instead who do, do online shopping. I think click and collect should be available at all the stores not just in Cities. A Grimsby Mum

I will be honest, but I will find it very difficult to be constructive, as I have just discovered that Primark's customer service is shocking. They do not even understand the meaning of the term. I am a 67 year old lady who lives alone and have no family. Unfortunately I was rushed to hospital 3 weeks ago and taken into resus with heart problems, before being admitted for 2 weeks, This meant that I was unable to return some goods to Primark within the 28 day timeframe. I have spent several hours calling not only Head Office but also 4 stores to ask if I could have a couple more days to return the goods, as I am not long out of hospital. Nobody ever answers the phone, even at Head Office. In fact you are cut off after it rings a few times. Unlike Next and M & S and Roman, Primark does not "have a heart" and will not allow me to return £20 worth of goods a little late - even though I can provide proof. How could I possibly return on time, when I have been "blue lighted" with sirens into hospital? I have been told that you are unable to help. Your staff could not even wish me all the best. What sort of training do you give your staff? I am mortified to learn that this is what you think of your customers. I am seriously thinking of taking this to the papers.

Your employee a sales assistant at your Wolverhampton branch. Her name is Selina. She is exceptional, a credit to your store. Whatever the day or time she is cheerful, pleasant and welcoming. Always a smile and a quick chat. My daughter and myself have watched while we queue and she never changes whatever type of customer she is serving. I would be very grateful if Selina could be congratulated for her great attitude as previously stated she is a credit to Primark. WELL DONE SELINA

I bought eyelashes then as soon as I got home five minutes later I realised that they didn't come with glue so about ten minutes after I bought them I went back to the shop and asked to return them and I hadn't even opened them and they said no so I asked can you at least provide me with some eyelash glue and they said no so I didn't have a very good experience and think they should provide glue with all eyelash set I'm never buying eyelashes from primark again and I certainly don't recommend them at all hopefully you will reconsider putting eyelash glue with the eyelash sets not a separate thing for more then four pounds more -Daisy Mendes

I had a very frustrating experience in the Bournemouth store and have now emailed the help us Primark email three times since 21st Dec with no reply.
All this inconvenience over £10 but it’s the principle that matters. How can such a large retailer refuse to offer any alternatives if a receipt genuinely gets lost? I provided alternative proof of purchase. Baffling. I shall take to the phone now as email appears beyond this company!

After speaking to the girl at desk about the item being a gift and being too small, and not having a receipt she refused to exchange it. Said it was head office policy. It is appalling, so many people have very little these days and some may not have any other gift this year, which means if they can’t have an exchange they have nothing for Christmas!!! Well done Primark for NO Good Will to children this year! You should be ashamed of yourselves.
Don’t buy from Primark. Disgraceful service. Out to make even more money from the poorer people.

Went on the website and keep getting blocked until you enter an email address to sign up to their pestering you with offers..... stop trying to sell to us. let us decide to buy.

What’s the point is having a store and not making the products available to buy online!

they know my style what I like, immediately I come in I found a beautiful outfit/accessory that calls my name
Thanks Primark!!!

Visited the Southend on Sea store which I have dome on several occasions and was looking for smart casual trousers, there was none to be seen and a pleasant shop assistant says they no longer stock them.

Bought a pair of sneaker, a shirt, and a pants, all were on sale but showed original price in the cashier, staffs were very impatient about it and won't bother to check when after discounted, the amount was still inaccurate.. the staffs in the fitting room won't stop gossiping about other customers. Do they pay to work there? That's why the attitude? Won't even go there no more even if they give away their products for free.