PrettyLittleThing Reviews 660

Wrong item received. Insisted I pay for return despite being their mistake. They had the item delivered back after 2 days, still waiting on refund 14 days on. Cannot speak to a human only a dreadful c... See more

Awful, no responses from customer services automated replies that say you will get a response and never do Order arrived with items missing and random items I didn't order Its been 2 weeks and bo... See more

tried contacting support multiple times over a month ago and still haven’t had a response. I’m missing an item- it never arrived- and two of the gym sets I ordered were completely see through which I... See more

Would give 0 if I could. Ordered for next day delivery came 2 days later. Been charged £10 for delivery and free return, more over , a sneaky £2 protect charge also been added to my bag! Should be an... See more

Two weeks later and order is still processing.

Ordered an advent calendar for the kids. PLT cancelled the order the next day and raised the price 25%. I contacted support who said they were out of stock ... they weren't they just increase their p... See more

Worst customer service ever. There is a missing item from my order and I have sent countless messages with no response. Someone ended up calling me, and asked me to install an app to supposedly get a... See more

place order paid 6.99 for next day delivery took my money from my account confirmed order . Nothing g arrived, does not allow you to track the order with the order number , only contact via msg , re... See more

Placed an order through Debenhams but need to return. Returns go through PLT portal, but PLT are not recognising my order number as it is in a different format if purchased through Debenhams. Contacte... See more

Do not order from them, they're predatory and trying to scam. They put the wrong address automatically when I was trying to pay (my billing is different from shipping address), there was no option to... See more

customer service is absolutely shocking - basically non existant. placed an order on 28th Nov - never arrived. I have been trying to get hold of them since 6th Dec - same message 'busy period blah bla... See more

Worst customer service I have ever received Closed my account due to high returns - due to poor quality and sizing issues I do return but cannot believe it was closed because of this without... See more

If I could give zero I would. Seriously the owners should be worried about the appalling customer service or lack off.. I'm still awaiting refunds for three orders , three weeks in still waiting. I... See more

Absolutely appalling customer service, cannot get through to anybody via phone, email, WhatsApp, text, Facebook or Instagram. I returned 2 items over a month ago and still no refund. I will never buy... See more

Do not buy! It looks like Plt are going under. I’m waiting on returns from 3 orders totalling around £220. These were sent 9th December and evri tracking states plt received them on the 12th Decemb... See more

Ordered clothing for my daughter Xmas on the 1st December for next day delivery. It is now the 19th December and I have no idea where my parcel is. Automated AI responses whenever I try to contact the... See more

Id leave no stars if there was an option!! Ordered item, noticed i had wrong address, contacted them immediately! Automated response cant do anything! So had to fetch from my old address. Sent it bac... See more

Item ordered on the 16th December, with delivery promised before the 24th. The item was a Christmas present, but it didn’t arrive until the 27th. When it arrived the outer and inner bag had both been... See more

Would give a 0 if I could Awful sneaky behaviour sneaking in a new question at return stage of “return to store credit” which is not clear at all! I have over £100 worth of items I had to return as t... See more

App is a complete joke, move like it has a bug. Placed an order last night immediately realised that I had an old address in there. 1st no option like other brands to update with in 10mins, limited cu... See more

I received a vest from PrettyLittleThing that arrived with a rip. I was told I could return it free of charge in exchange for a non-faulty item. However, no return label was provided, so I had to pay... See more

They don’t even deserve 1 star. This company never been this bad. I just started ordering back from a year or two and the rebranding is worst. I can’t even get a proper response for getting misinforma... See more

I am trying to send a parcel back for a refund but their system won't recognise their own order number. I have contacted customer service multiple times but you can only do this on FB and Insta and it... See more

Ordered coats from Debenhams that were delivered by and have to be returned to PLT. The order reference does not work on returns portal and cannot get a response from customer services despite trying... See more

I haven't received my order despite Evri marking it as delivered, strange considering it was to be delivered tona locker yet they haven't sent collection details for the locker. Ie Qr code, pin nu... See more

Added £1.99 on for "delivery protection" even though I opted out. I purchased "loyalty" for £9.99- which includes free returns, yet they've now charged me £1.99 for the return. So an extra £3.98 on to... See more

Delivery late by evri and already opened and item looked used. PLT customer service seems to consist of texting them waiting a week for reply then not getting much help at all, just another text. Whic... See more

I spent around £110 on an order and I hated everything I bought. I returned every single item in good condition and they received it. I got an email today saying they’re refunding me £61!! Where is my... See more

DONT ORDER HERE!!! Ordered an outfit for New Years with next day delivery, 4 days later I still have no parcel and no reply or option to speak to anyone from plt. Go read the reviews on their instagra... See more

Disgusting experience Some extra charges added without my consent. Sizing very inaccurate. Have to return but their return portal isn’t working. Message for support but still awaiting response. Avo... See more

I ordered two dresses on 19th December for next day delivery theu didnt turn up the next day! Evri delivery company said it was delivered and left outside mu door the week.after and now have claimed i... See more

Would give zero if I could. Waited over three weeks for a refund. I was ignored multiple times via email. And the text service is shocking. No one can give you any advice I luckily I had screen shot m... See more

I wish I’d read these reviews before I purchased anything from this useless company. I ordered a top on 30 December 2025 on the strength that delivery was promised the next day if I ordered before a... See more

Paid for next day delivery with confirmation of delivery by 14th Dec. Order was still processing on Sunday, courier hadn’t received it by evening, yet customer service promised delivery by 9pm. Parcel... See more

Absolutely appalling refund times! I returned my item over 3 weeks ago, had an email to say they received my item yet I’ve still not been refunded. They are happy to take our money straight away, 3 we... See more

Shocking customer service takes days to receive a reply back and so unhelpful. Ordered a pair of trousers that have actually came already washed and worn with the tags attached back onto them 🤢. Stil... See more

PLT Royalty does not work after you have paid- it still charges for returns and customer service is a chat bot that cannot handle issues. When transferred to customer care they do not respond. It’s be... See more

Awful company - still waiting on a refund which they have never sent. Also ordered an item which evri left outside and it was stolen, no customer service reply to get a new item sent out. I also had p... See more

Ordered an item off pretty little thing over a week ago and still hasn’t been shipped. Decided to get the same item again but next day delivery and it’s been two days and they still haven’t shipped th... See more

I am fuming with PrettyLittleThing. I returned my item WEEKS ago and still haven’t received my refund. They refuse to contact me, ignore my messages, and basically pretend the issue doesn’t exist.... See more

I have spent thousands of dollars with this company over the past 10 years, and honestly, it’s my fault for continuing to give them chances. The customer service is deplorable, mid-conversation,... See more

I have received my item but it does not fit. I paid for the extra free delivery and return. I am trying to return this but cannot at all get any help. When logging on you cannot get a returned label s... See more

I ordered a coat paid extra for next day delivery on 2nd December I am still waiting for the coat, it is 16 December, I am getting no reply from messaging PLT, so I am £58.99 down with no refund, I ha... See more

I sent an order back in November due to it not being up to scratch and I am STILL waiting for my refund. I have contacted customer service twice during this time and have yet to receive a response.... See more

I am appalled by the customer service. Considering they are a multi-million business you’d think they could put a little more funding and care into making sure their customers issues are resolved!... See more

Customer service is awful. I’ve spent weeks trying to get in touch with customer services and once I do they are helpful but it is impossible to get a response. I’ve been messaging them every day and... See more

I paid for next day delivery as I needed the outfit for the next day. I ordered this wednesday & never came. When tracking it using the facebook site today, it said that my parcel hadn’t been shipped... See more

Would never order again! Received the wrong item and sent it back but never received a refund for the original item I had ordered. Contacted all of their chats, instagram and Facebook but never able t... See more

Still waiting for order over two weeks later. no further tracking. have been told i have to wait until near the end of jan before they will even do anything. no order, no tracking, no refund, no hel... See more

Terrible experience. Made a large order and returned 3 items. They have only refunded me for the cheapest item and have been ignoring me for a week. I have proof of posting and delivery plus weight of... See more