prettylittlething.com Reviews 110,111

Absolutely abysmal service from PLT. Have ordered from them on and off for years but I’ll take my money elsewhere now. Can’t get in touch with anyone at customer service for love nor money. Just get passed from bot to bot and completely ignored. They’ve even got the cheek to come on and pretend to be human and give themself a name. Absolutely NO WAY of contacting any sort of customer service for this company, surely that’s fraudulent behaviour???

Never got a refund for returned item, been palmed off, passed to many different ‘customer service’ advisors. Still no refund, still no replies. Absolutely shocking when I have been a loyal customer for years!!

Horrible horrible horrible!

Since they have ‘rebranded’ next day delivery doesn’t happen when paid for. 3-4 days is 7 days plus & customer service is shocking. Mostly AI & a response from a human after days of waiting. Really bad- shouldn’t be allowed to operate at this level, it’s fraudulent.

Kai was amazing and helpful. I’m hoping my package does actually arrive when expected. Thanks to Kai for the support

Parcel was supposed to arrive 2 days ago, haven’t even recieved a dispatch email and since requesting a refund the company have stopped replying to me. Their customer service it’s disgusting. My first time ordering and I certainly won’t ever order again or recommend to anyone.

Thank you KAI for helping me understand what happened with my order, just such a relief as my big day is around the corner. Xox

Absolutely disgusting customer service. 8 items missing from my parcel, been chasing for days, 0 update or communication. Appalling.

Ordered a dress with what appeared to be adequate time. It has been sitting one state over in California for days. Prom is fast approaching and the bot tells me daily to reach back out if it hasn’t arrived by 9 pm. My daughter and I are heartbroken.

I am not one to ever leave bad reviews but it’s beyond a joke. plt used to be a go-to website for me and I have had royalty delivery for years but since the ‘re-brand’ it’s awful, orders never arrive, refunds never come. Ordered some outfits as a last resort and chose next day delivery, a week later not even had a dispatch email, spoke to the chat bot (AI of course) and they can’t even provide me any tracking or what courier it’s with, and now being told i will receive it by 26th april?? Final attempt at using plt, once i’ve got my refund for these missing items i’ll never use again lol and i know sooo many people feel the same!

It’s a 3 as I have been waiting 6 days and it’s still in progress however I was helped by Kai which was very helpful

kai was super helpful and quick to respond and solve the issue

Still chasing for a refund after weeks. Continue to receive automated responses or messages from agents who have clearly not read the previous messages, or answering a completely unrelated question that I did not ask.

Had paid for a year of next day delivery not even dispatched for 4 days messaged and eventually got a reply that I WD get my delivery on the Thursday which is 5 days late, oh look Thursday has come and it's just been dispatched
Plt can not be trusted people do yourself a favour shop elsewhere they are complete time wasters

Ordered some dresses for a wedding, said it would be delivered 3-5 days. It’s now day 7, no dresses. Won’t turn up before the wedding now. Tried to contact customer service, crappy AI to start. Asked for a real person, said they’re really busy but they’ll respond soon (via text message). 4hrs later, STILL NO RESPONSE. No phone number to call. Wrf do I do? ??

Awful experience, ordered some clothes for a Hen Do and they were still not dispatched 5 days later. The customer service chat bot is unhelpful and it’s hard to speak to a real person.

I am not sure what has happened to PLT but please AVOID all cost they are now SCAMMERS! How they are able to operate and are still in business I do not know, I placed 2 orders 1 12th April and the other 13th April and paid for Royalty, this was due to be delivered 1 parcel today, I was supposed to reveive 1 yesterday but neither have been processed or dispatched and you cannot speak to anyone no one responds by email other than KAI THE AI BOT!!!!! AVOID THIS COMPANY AT ALL COST, THEY ARE NOT THE SAME AS THEY USE TO BE AND ARE THEIVES!!!!

Never sent tracking information still waiting for delivery after one week

I messaged customer service on instagram about my parcel and Kai had replied within minutes giving me a detailed update on my parcel, great customer service.

Seriously gone downhill as a brand trying to be a jack of all trades. No next day delivery anymore - know your audience, we are last minute girls trying to get a cute outfit for the weekend.
The last two orders (only orders ive done this year) are both delayed and due to arrive after the event.