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Prestat Reviews 

243
•
TrustScore 4 out of 5

4.1

Chocolate Artisan
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Review summary

Created with AI, based on recent reviews

Looking at 59 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional taste, rich flavors, and beautiful presentation of the chocolates, noting that they make wonderful and appreciated gifts for friends and family. Many consumers also appreciate the secure packaging and fast shipping methods that consistently ensure items arrive safely and in pristine condition. Some reviewers were not happy with delivery delays, noting that packages occasionally arrived later than expected or faced issues with courier services. A few other people also felt that items sometimes arrived with short expiration dates, or experienced problems where chocolates showed signs of melting.

What people talk about most

Product

Reviewers highlight positive aspects of product, frequently describing the chocolates as sensational treats... See more

Quality

Customers consistently note positive experiences with quality, praising the delicious taste and beautiful... See more

Delivery service

People report ambiguous experiences with delivery service, as reviewers express mixed feelings regarding... See more

Order

Consumers experience mixed feelings regarding their order process, with several reviewers praising... See more

Price

Users describe ambiguous interactions with price, as some consumers find the chocolates overpriced and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Superbly quick delivery, especially with the cooling bag. The chocolate was good but overpriced. If you had gone cheaper perhaps you wouldn't have had to just sell online and close your real life outl... See more

Rated 4 out of 5 stars

Seamless ordering, prompt shipping, and delectable products! My only bone to pick would be that the order could've come in a smaller box with less packaging material to save on wastage.

Rated 4 out of 5 stars

The mint chocolates are discoloured I assume from heat. Packaging and speed of delivery was very good.

Rated 4 out of 5 stars

Lovely, helpful service. Had a problem with a product they responded to and fixed quickly

Company details

  1. Chocolate Artisan
  2. also in
  3. Chocolate Factory
  4. Chocolate Shop
  5. Confectionery
  6. Corporate Gift Supplier
  7. Gift Shop

Written by the company

Prestat, acquired by Domori in 2019, was founded in 1902 by the legendary inventor of the chocolate truffle himself, Antoine Dufour. Amongst the oldest British chocolate brands, Prestat is a longstanding supplier of the Royal Household and has been granted two Royal Warrants, by Her Majesty Queen Elizabeth II and Queen Elizabeth The Queen Mother. Prestat is the largest London based chocolate producer, recognised for its creative recipes, whimsical character, and colourful packaging.

Contact info

4.1

Great

TrustScore 4 out of 5

243 reviews

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Asks customers to review

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Hasn’t replied to negative reviews

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4.1

All reviews

(243)

55 reviews in the last 12 months

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Rated 5 out of 5 stars

I purchased some champagne truffles in…

I purchased some champagne truffles in the half price sale and even though a bargain I'd planned to have one a day and make them last .They arrived at ten thirty and had gone by midday need I say anymore absolutely delicious!

1 June 2026
Rated 5 out of 5 stars

DELICIOUS

It was a gift
quickly sent and received
I've been said that chocolate eggs were delicious.
L. from France

30 March 2026
Rated 1 out of 5 stars

Do not expect a smooth delivery

Real issues with the delivery company. It is not DPD it DPD interlink the cheaper company that cannot make an effort to deliver. After the first delivery attempt to the WRONG address I downloaded the app, the second attempt was again at the WRONG address this despite downloading the delivery app and adding pictures. The third attempt was at local place. This is not directly Prestat's fault but charging for a premium service and offering a second rate delivery company sours the experience. I've only ordered twice a few years apart and this is the last time.

30 March 2026
Rated 5 out of 5 stars

Great Products/Service

Great service! Amazing products. My order arrived from the UK is a manner of days. It was carefully packed and all items were is perfect condition.
Thanks, Prestat! Cheers!

20 January 2026

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