Prestat Reviews 

244
•
TrustScore 4 out of 5

4.2

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Review summary

Created with AI, based on recent reviews

Looking at 59 reviews, reviewers had a great experience with this company. Customers frequently praise the exceptional taste, rich flavors, and beautiful presentation of the chocolates, noting that they make wonderful and appreciated gifts for friends and family. Many consumers also appreciate the secure packaging and fast shipping methods that consistently ensure items arrive safely and in pristine condition. Some reviewers were not happy with delivery delays, noting that packages occasionally arrived later than expected or faced issues with courier services. A few other people also felt that items sometimes arrived with short expiration dates, or experienced problems where chocolates showed signs of melting.

What people talk about most

Product

Reviewers highlight positive aspects of product, frequently describing the chocolates as sensational treats... See more

Quality

Customers consistently note positive experiences with quality, praising the delicious taste and beautiful... See more

Delivery service

People report ambiguous experiences with delivery service, as reviewers express mixed feelings regarding... See more

Order

Consumers experience mixed feelings regarding their order process, with several reviewers praising... See more

Price

Users describe ambiguous interactions with price, as some consumers find the chocolates overpriced and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Superbly quick delivery, especially with the cooling bag. The chocolate was good but overpriced. If you had gone cheaper perhaps you wouldn't have had to just sell online and close your real life outl... See more

Rated 4 out of 5 stars

Seamless ordering, prompt shipping, and delectable products! My only bone to pick would be that the order could've come in a smaller box with less packaging material to save on wastage.

Rated 4 out of 5 stars

The mint chocolates are discoloured I assume from heat. Packaging and speed of delivery was very good.

Rated 4 out of 5 stars

Lovely, helpful service. Had a problem with a product they responded to and fixed quickly


Company details

  1. Chocolate Artisan
  2. also in
  3. Chocolate Factory
  4. Chocolate Shop
  5. Confectionery
  6. Corporate Gift Supplier
  7. Gift Shop

Written by the company

Prestat, acquired by Domori in 2019, was founded in 1902 by the legendary inventor of the chocolate truffle himself, Antoine Dufour. Amongst the oldest British chocolate brands, Prestat is a longstanding supplier of the Royal Household and has been granted two Royal Warrants, by Her Majesty Queen Elizabeth II and Queen Elizabeth The Queen Mother. Prestat is the largest London based chocolate producer, recognised for its creative recipes, whimsical character, and colourful packaging.


Contact info

4.2

Great

TrustScore 4 out of 5

244 reviews

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1-star

Asks customers to review

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Hasn’t replied to negative reviews

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4.2

All reviews

(244)

56 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 2 out of 5 stars

Awh I was so looking forward to these

Awh I was so looking forward to these, they came a bit cloudy, as if the chocolate had been sitting around for a while, they were very sweet- I know it’s chocolate! But I like flavour texture adventure!
Sadly won’t be coming back! And the box decoration was dull not luxury enough- bring back the gold

8 September 2025
Rated 1 out of 5 stars

I’ve had the gin and tonic truffles in…

I’ve had the gin and tonic truffles in the past , I’ve gifted them to my wife , she loved them and still has the free jute bag which came with them , the fizzy London gin truffles don’t taste fizzy , or of gin or lemon , around HUGE disappointment on her 34th wedding anniversary, they taste cheap which they were not , won’t be buying ever again

22 August 2025
Rated 5 out of 5 stars

Beautiful chocolates

Beautiful chocolates. Loved all of them. They were a birthday present and I hope there will be many more to come….. chocolates that is .

18 August 2025
Rated 1 out of 5 stars

Chocolates in bad condition

I received a box of 325g Jewel Chocolates. It was a gift from my daughter. Firstly, the courier they used left the parcel on my wall and not on my doorstep. It would have taken 15 seconds to do so. My neighbour found it. Secondly the chocolates were not in good condition, many of them white coated. I rang the Piccadilly office on Tuesday 19 th August and spoke to someone who said his manager would send me another. I haven’t heard anything. I’ve also sent an email through their website. No reply. These are premium chocolates and expensive. This is not an acceptable way to treat your customers . Please could someone contact me with a resolution.

22 August 2025
Unprompted review
Rated 1 out of 5 stars

VERY DISAPPOINTED

I wrote an email to you; but received no reply!
The Magical Garden thins were in a beautiful V&A Alice In Wonderland box; but did not taste of either elderflowers or strawberries?
And the Earl Grey Tea and Bergamot Blossom thins; which i have purchased many times, from Ocado; tasted of mint!!

29 April 2025
Rated 1 out of 5 stars

Disappointing rip off

Paid £42 to buy the Hot Cross Bun Easter egg direct and saw it later on Ocado for £13 (marked down from £26). The egg doesn't taste of hot cross buns and it's tiny - approx the size of the smallest Cadbury/Mars boxed eggs. Was expecting Easter to be made special by an extravagant gift from famous chocolatier, but feel ripped off instead.

31 March 2025

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