Presidential Estates Reviews 162

TrustScore 5 out of 5

4.9

While we don't verify specific claims because reviewers' opinions are their own, we may label reviews as "Verified" when we can confirm a business interaction took place. Read more

To protect platform integrity, every review on our platform—verified or not—is screened by our 24/7 automated software. This technology is designed to identify and remove content that breaches our guidelines, including reviews that are not based on a genuine experience. We recognise we may not catch everything, and you can flag anything you think we may have missed. Read more

Review summary

Based on reviews, created with AI

Reviewers overwhelmingly had a great experience with this company. Customers consistently praise the staff for their professionalism, helpfulness, and dedication, noting that agents are highly competent and always available to assist. Many people highlight the exceptional service, emphasizing the personalized approach, clear communication, and proactive efforts to keep them updated and informed throughout the process. Consumers frequently mention the quick response times and the smooth, stress-free experience provided by the company. However, some customers also noted a very disappointing experience with the property selling process, citing poor communication and a feeling of being let down when issues arose.

What people talk about most

Staff

Customers had positive experiences with staff, consistently praising their professionalism, helpfulness, and... See more

Service

Consumers find service to be positive, highlighting professionalism, dedication, and clear communication.... See more

Customer service

Users describe positive interactions with customer service, highlighting their availability, responsiveness,... See more

Response time

Customers consistently note positive experiences with response times. Many reviewers highlight the team's... See more

Based on these reviews

Rated 5 out of 5 stars

Stewart Weedon was one of 3 agents that went to view and value my mums property. He was the only one that showed enthusiasm and came well prepared with current market data. He was consultative... See more

Rated 5 out of 5 stars

Oksana Poliuk is a true professional in her field — highly competent in every aspect. Whenever I faced any difficulties, she was always available and ready to help. She knows everything about the bes... See more

Rated 5 out of 5 stars

Aran Patel has been an excellent agent. He has helped us find new tenants quickly and has always been one step ahead with sharing all updates and advice. We never needed to chase up for anything. All... See more

Rated 5 out of 5 stars

Huge thank you to Alex David from Presidential Estates for being an absolute rock over the last couple of years. From the ups and downs to finally getting my house sold, your support, patience, an... See more

Rated 5 out of 5 stars

Aran was my estate and he was absolutely great with the sale of my house and the purchase of my new property. He is focused and responsive and gets the job done regardless of any issues. Because... See more

Rated 5 out of 5 stars

Aran was excellent throughout the whole process. He communicated clearly, kept us regularly updated, and was proactive in chasing all parties to help get the sale through quickly. He was always availa... See more

Rated 5 out of 5 stars

Aran was my agent ,he advertised my house made a sale before it even came live on the market .He kept informed & up to date with all the details .I also used AVrillo through his advise & was the bes... See more

Rated 5 out of 5 stars

This was an easy score to give , Aran showed his true colours, when the tough got going and believe me it did he certainly got going. When people were losing faith including me he pulled EVERYONE toge... See more

Rated 5 out of 5 stars

Aran acted as the agent on my property sale. From his first visit to completion of the sale, Aran made himself available at all hours of the day (and night)! His sales strategy was spot on proving his... See more

Rated 5 out of 5 stars

We had a viewing booked at one of the property that was for sale through Presidential. Jack was the colleague dealing with us. He was extremely professional from the first point of contact till the vi... See more

Rated 5 out of 5 stars

Choosing Presidential Estates to handle our property sale was by far the best decision we made! From the very start, Matt and the team have been professional, proactive, and incredibly supportive.... See more

Rated 5 out of 5 stars

We had an excellent experience working with Aran. From start to finish, he went above and beyond to ensure our sale went smoothly. He played a key role in keeping the chain moving and unblocking i... See more

Rated 5 out of 5 stars

Through the loss of my mum, Matthew guided me and my brother through the process of selling her house, Matthew is very personable but also very good at he’s job, if it wasn’t for Matthew’s patience an... See more

Rated 5 out of 5 stars

Renting a house through Aran was refreshingly smooth and fast. He kept things simple, answered every question quickly, and made the whole process easy to follow. Very friendly, professional, and genui... See more

Rated 5 out of 5 stars

Matt was fantastic as the agent selling my home and liaising with the new agent for my purchase. Professional, knowledgeable always keeping me up to date and regular viewings until sale fabulous serv... See more

Rated 5 out of 5 stars

From the beginning to the end Matthew has been the greatest help to me and my partner. His communication during my mortgage process was wonderful. He would answer any question I needed, and dealt with... See more

Rated 5 out of 5 stars

Matthew was so supportive during the whole process of buying my flat. From the point of viewing the property, to putting in an offer and up until moving in, he was very approachable, put me at ease, a... See more

Rated 5 out of 5 stars

Arun was absolutely exceptional. Very helpful and always available there. Booked everything online and chased up so fast. The whole process was completed in just 2 days. Highly recommended !!

Rated 5 out of 5 stars

Matt was absolutely fantastic throughout the sale of my property. He managed to obtain a price that exceeded my expectations and constantly kept me up to date with progress. As with all property sales... See more

Rated 5 out of 5 stars

Buying our first home was exciting but also overwhelming, especially after months of viewings with agents who felt pushy and more focused on making a sale than helping us find the right place. T... See more

Rated 1 out of 5 stars

Very disappointing experience selling our property. At the start, everything seemed fine, but the process quickly fell apart. The agent, Aran Patel, did not deliver on what was promised, and we were... See more

Company replied

Rated 5 out of 5 stars

Excellent Service from Aran Patel – Presidential estates I had a fantastic experience with President States Agent, thanks to Aran Patel. From start to finish, he made everything go smoothly and com... See more

Rated 5 out of 5 stars

I approached this company after receiving 0 viewings from another popular conveyancer! Aran at Presidential was personable, helpful and knowledgeable and within one week, had already set up 12 potenti... See more

Rated 5 out of 5 stars

I'm very happy with my experience with Presidential Estates when marketing my property. Very friendly service (I dealt with Alex) and he exceeded my expectations in generating viewings and offers. Eve... See more

Rated 5 out of 5 stars

After several unpleasant experiences with other estate agents in the past, working with Oksana Poliuk from Presidential Estates was a breath of fresh air. She is honest, transparent, and genuinely... See more

Rated 5 out of 5 stars

I am so pleased I found Presidential Estates! They were efficient, caring and communication was brilliant throughout. Matthew and his team were amazing! I needed a place to rent quite quickly due to m... See more

Rated 5 out of 5 stars

I can honestly say I’ve been extremely happy with the service I received from Aran Patel (my lead estate agent) and Presidential Estates while selling my family home of 18+ years and buying a... See more

Rated 5 out of 5 stars

Brilliant experience with Presidential Estates! We worked with Oksana who was fantastic and really went above and beyond to support us with every step of our buying journey!

Rated 5 out of 5 stars

Aran is an excellent real estate agent who is always client-oriented and attentive to details. He takes the time to understand clients’ needs and consistently provides clear, honest guidance throughou... See more

Rated 5 out of 5 stars

I recently sold my house in Loughton through Alex David at Presidential Estates, and I couldn’t be happier with the experience. From start to finish, Alex was professional, proactive, and incredib... See more

Rated 5 out of 5 stars

We had our house on with another agent for a few months and unfortunately couldn't sell the property. We were recommended to Presidential Estates and Alex David and it was the best decision we... See more

Rated 5 out of 5 stars

Matt was great we had a chain together he was at the top and i was near the bottom but he help to chase the below chain to get it over the line 100% recommend

Rated 5 out of 5 stars

I’m incredibly grateful to Oksana Poliuk and the team at Presidental for their outstanding service in selling my property. From our first meeting to the final sale, they were professional, knowl... See more

Rated 5 out of 5 stars

I honestly cannot overstate what a difference it makes having a good estate agent and Matthew at Presidential Estates was exactly that. Ours was a long, stressful chain with five solicitors i... See more

Rated 5 out of 5 stars

Oksana Poliuk assisted us with the sale of a new-build project in Enfield, and we were very happy with how professionally she handled the entire process

Rated 5 out of 5 stars

We had a fantastic experience working with Matt, from the first viewing to final completion he was professional, responsive and supportive What really stood out was Matt’s clear communication an... See more

Rated 5 out of 5 stars

I honestly cannot thank Aran Patel enough for everything he did for me during the sale of my home and the purchase of my new one. From start to finish, Aran went so far above and beyond that it... See more

Rated 5 out of 5 stars

Presidential estate What a fabulous professional establishment oksana the estate agent that been taking care of me from start to finish was very professional productive and attentive supported me wi... See more

Rated 5 out of 5 stars

Very friendly and experienced service. Oksana Poliuk was very helpful and professional. Would recommend any time.

Rated 5 out of 5 stars

Jack was fantastic throughout the viewing. He was friendly, knowledgeable, and took the time to answer all of our questions without any pressure. He explained everything clearly, was very approachable... See more

Rated 5 out of 5 stars

I'm so happy working with Oksana Poliuk, she is so professional, she always helped and explained everything, I'm really recommended this professional agent and agency

Rated 5 out of 5 stars

Thank you all the team and especially Jack. Your consistency, dedication and communication made this process effortless. Thank you again!

Rated 5 out of 5 stars

We had a fantastic experience purchasing our property thanks to the team at Presidential. The whole process was smooth, well-communicated, and far less stressful than we expected. They were always res... See more

Rated 5 out of 5 stars

I would like to sincerely thank the PRESIDENTIAL ESTATES a specially to Oksana Poliuk for their professional and high-quality service! The sale of my apartment was smooth, quick, and completely... See more

Rated 5 out of 5 stars

We had a great experience purchasing our property through Presidential Estates. A special thank you to Oksana, who was very helpful, responsive and supportive throughout the whole process. She kept... See more

Rated 5 out of 5 stars

I would like to leave a review for Vesa Morina. Despite the longer-than-expected waiting time during the process, Vesa has been absolutely great throughout. She has always been polite, profession... See more


Company details

  1. Real Estate Agency

Written by the company

With over 55 years of experience between them, they really do have a real love and a passion for what they do – and it shows too! They firmly believe that the selling, buying, letting or renting of a property shouldn’t be a chore. Working tirelessly for each and every single one of their clients is absolutely key and they are determined to achieve the very best end result for every client they come in touch with. As proud owners of property as well as landlords too, they fully appreciate and understand the difficulties that are faced every day in any property transaction. Their aim at Presidential Estates is to ensure a smooth journey from start to finish with a bespoke approach to offering a first class service.


Contact info

4.9

Excellent

TrustScore 5 out of 5

162 reviews

5-star
4-star
3-star
2-star
1-star

Replied to 100% of negative reviews

Typically takes over 1 month to reply

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

The best agents out there

Recently went through the process of renting a property with Aran, from the moment he showed us the property Aran was profesional and polite. Aran done everything he possible could to ensure it was smooth sailing and helped us to understand the referencing etc.. the team as a whole are very polite and helped us in all aspects in renting and reference checks. Will recommend Aran and his company in the future and we look forward to renting and working alongside this agent. Thank you all again for all the work you done.

4 April 2026
Unprompted review
Rated 5 out of 5 stars

Everything done at a high level and above !

I would like to sincerely thank the PRESIDENTIAL
ESTATES a specially to Oksana Poliuk for their professional and high-quality service! The sale of my apartment was smooth, quick, and completely hassle-free, achieving the best possible result for me.

The team supported me at every stage — from preparing the documents to closing the deal. They were always available, responsive, and ready to answer all my questions.

I especially appreciate their attention to detail, honesty, and responsible approach. It truly felt like my best interests were their top priority. Thanks to their experience and professionalism, the entire process was calm and easy to understand.

I highly recommend this company to anyone looking to sell their property quickly, safely, and successfully!

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Smooth purchase process with great support

We had a great experience purchasing our property through Presidential Estates.
A special thank you to Oksana, who was very helpful, responsive and supportive throughout the whole process. She kept us updated, answered all our questions and made everything feel much smoother, even when things were not always straightforward.
We really appreciated her professionalism and communication from start to finish.
Overall, we are very happy with the service and would definitely recommend Presidential Estates.

20 March 2026
Unprompted review
Rated 5 out of 5 stars

We had a fantastic experience…

We had a fantastic experience purchasing our property thanks to the team at Presidential. The whole process was smooth, well-communicated, and far less stressful than we expected. They were always responsive, professional, and kept everything moving along efficiently. We really appreciated their support from start to finish and wouldn’t hesitate to recommend them to anyone buying their first home.

5 March 2026
Unprompted review
Rated 5 out of 5 stars

I would like to leave a review for Vesa…

I would like to leave a review for Vesa Morina.

Despite the longer-than-expected waiting time during the process, Vesa has been absolutely great throughout. She has always been polite, professional, and supportive whenever we spoke with her. We truly appreciate the way she handled everything, especially her clear communication and willingness to follow up on our behalf.

She made us feel heard and reassured during what has been a stressful period, and we are very happy with the level of service she personally provided. Thank you, Vesa, for your professionalism and assistance.

20 February 2026
Unprompted review
Rated 5 out of 5 stars

We had a viewing booked at one of the…

We had a viewing booked at one of the property that was for sale through Presidential. Jack was the colleague dealing with us. He was extremely professional from the first point of contact till the viewing date. On the day of the viewing he was there early setting up. He was welcoming when we entered the property with my family. He showed us around and ensured us that if we had any questions he would answer and if he doesn't have the answer he would come back to us. Overall Jack was knowledgeable and showed great attitude towards us and made us feel welcome. Great work Jack.

18 February 2026
Unprompted review
Rated 5 out of 5 stars

Huge thank you to Alex David from…

Huge thank you to Alex David from Presidential Estates for being an absolute rock over the last couple of years.
From the ups and downs to finally getting my house sold, your support, patience, and honesty meant more than you know. So grateful — couldn't have done this without you.
Thank you so much
Mia

7 February 2026
Unprompted review
Rated 5 out of 5 stars

Kudos to Aran Patel

Aran Patel has been an excellent agent. He has helped us find new tenants quickly and has always been one step ahead with sharing all updates and advice. We never needed to chase up for anything. All in all, appreciate the dedication and personalised service.

13 January 2026
Unprompted review
Rated 5 out of 5 stars

Presidential estate

Presidential estate
What a fabulous professional establishment oksana the estate agent that been taking care of me from start to finish was very professional productive and attentive supported me with everything I needed great estate agent thank you very much for your service

29 January 2026
Unprompted review
Rated 5 out of 5 stars

Positive experience

Jack was fantastic throughout the viewing. He was friendly, knowledgeable, and took the time to answer all of our questions without any pressure. He explained everything clearly, was very approachable, and made the whole experience smooth and stress-free. A great agent to deal with - Highly recommended.

30 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent Service and Great Communication

Aran is an excellent real estate agent who is always client-oriented and attentive to details. He takes the time to understand clients’ needs and consistently provides clear, honest guidance throughout the process. His professionalism, reliability, and friendly approach make working with him easy and stress-free. I would highly recommend Aran to anyone looking for a dedicated and trustworthy property agent.

24 January 2026
Unprompted review
Rated 5 out of 5 stars

Exceptional service by Aran Patel.

I honestly cannot thank Aran Patel enough for everything he did for me during the sale of my home and the purchase of my new one. From start to finish, Aran went so far above and beyond that it genuinely left a lasting impression on me. He didn’t just sell my house — he supported me through every step of the entire process, recommending reliable solicitors, surveyors and moving companies, and always making sure I felt guided and reassured.

What truly touched me was Aran’s dedication. His dedication was exceptional – he was still working tirelessly, chasing solicitors, liaising with other agents and checking in on progress and making sure nothing fell behind, even while he was officially off work recovering from a major eye operation. That level of commitment is rare and speaks volumes about his professionalism and care for his clients.

On top of that, he worked incredibly hard to negotiate on my behalf and successfully saved me money off my purchase price — something I will always be grateful for. Nothing was ever too much trouble, and his support made what could have been a very stressful process feel manageable.

Aran genuinely cared about helping me, not just as a client but as a person, and that made what could have been an overwhelming and emotional experience feel manageable and supported. I couldn’t have asked for better service, and I honestly don’t think I could have done this without him. I would recommend Aran without hesitation to anyone looking for an estate agent who truly goes the extra mile.

19 January 2026
Unprompted review
Rated 5 out of 5 stars

Excellent

Aran was excellent throughout the whole process. He communicated clearly, kept us regularly updated, and was proactive in chasing all parties to help get the sale through quickly. He was always available to answer questions and made the process much less stressful. Highly recommended.

17 September 2025
Unprompted review
Rated 5 out of 5 stars

Oksana Poliuk Made Our First-Time Buying Experience So Positive

After several unpleasant experiences with other estate agents in the past, working with Oksana Poliuk from Presidential Estates was a breath of fresh air. She is honest, transparent, and genuinely respectful—qualities that can be hard to find in this industry.

Oksana is highly professional and makes sure everything is properly taken care of, keeping communication clear and consistent throughout. As first-time buyers, we felt supported and well-informed at every stage, which made the entire process far more pleasant than we ever expected.

A true pleasure to work with and someone we would absolutely trust and recommend.

17 December 2025
Unprompted review
Rated 5 out of 5 stars

MY MOVING EXPERIENCE

This was an easy score to give , Aran showed his true colours, when the tough got going and believe me it did he certainly got going. When people were losing faith including me he pulled EVERYONE together, he is a credit to the industry but more importantly he is to your company, thank Aron your a friend for life.

16 December 2025
Unprompted review
Rated 5 out of 5 stars

Excellent Service from Aran Patel

Excellent Service from Aran Patel – Presidential estates

I had a fantastic experience with President States Agent, thanks to Aran Patel. From start to finish, he made everything go smoothly and completely stress-free. Aran handled everything for me exactly the way I wanted, always being professional, efficient, and reliable. His communication was clear, and he went above and beyond to provide outstanding service. I couldn’t be happier with the support I received and would highly recommend Aran Patel to anyone looking for a trustworthy and dedicated state agent.

16 December 2025
Unprompted review

The Trustpilot Experience

Anyone can write a Trustpilot review. People who write reviews have ownership to edit or delete them at any time, and they’ll be displayed as long as an account is active.

Companies can ask for reviews via automatic invitations. Labeled Verified, they’re about genuine experiences.

Learn more about other kinds of reviews.

We use dedicated people and clever technology to safeguard our platform. Find out how we combat fake reviews.

Learn about Trustpilot’s review process.

Here are 8 tips for writing great reviews.

Verification can help ensure real people are writing the reviews you read on Trustpilot.

Offering incentives for reviews or asking for them selectively can bias the TrustScore, which goes against our guidelines.

Take a closer look