PremiHair Reviews 

501
TrustScore 4 out of 5

3.8

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Rated 1 out of 5 stars

They have a very bad communication I sent emails after emails no one replies or answers the phones. I try calling the phone number it does not work it says “this phone number is invalid”. very bad cus... See more

Rated 5 out of 5 stars

I brought one pack of 10 inch kinky curly hair and done next day delivery which came as expected. Hair has a really nice soft texture and no shedding using for a top bun so havent washed yet but think... See more

Company replied

Rated 5 out of 5 stars

I ordered bundle pack of Brazillian kinky virgin hair including closure. I ordered the items on Thursday and they were delivered on Monday morning and the packaging is excellent too. Premihair kept me... See more

Company replied

Rated 4 out of 5 stars

Lovely wig, not sure if it's Brazilian or Peruvian hair but it's really lovely. Although said free wig cap on their website but mine didn't come with any wig cap. And I also tried to purchase another... See more

Company replied

Company details

  1. Hair Product Store

Information provided by various external sources

PremiHair is an online Hair Supplier based in Birmingham, UK. We offer the best quality hair products, at unbeatable prices, all available for UK and Worldwide Delivery. We accept all major debit and credit cards through Amazon, PayPal & SagePay. Questions? Email info@premihair.co.uk, call 0800 612 6946 or find us on WhatsApp 078 357 40008.


Contact info

3.8

Great

TrustScore 4 out of 5

501 reviews

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1-star

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3.8

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(501)

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Rated 4 out of 5 stars

Good quality soft and beautiful👍

16 June 2017
Unprompted review
PremiHair logo

Reply from PremiHair

Thank you for your amazing 4 star review. Our hair is 100% human hair with unprocessed ! you are always the first one to experience it ! You can style anytime you like !

Don't forget to try the hair on and also give us a review ! Remember you can get £5 off on your next order for taking a selfie with your new hair and tag us on Instagram @premihairuk

Kind Regard,


The PremiHair Team

Rated 5 out of 5 stars

The weave that I ordered is brilliant …

The weave is brilliant I love it and would recommend it to other customers.

10 June 2017
Unprompted review
PremiHair logo

Reply from PremiHair

Hello Margaret,

Thank you for supporting us again.

Remember you can get £5 off on your next order for taking a selfie with your new hair and tag us on Instagram @premihairuk



Kind Regard,

The PremiHair Team

Rated 5 out of 5 stars

Beautiful and silky

Just received my packs and they feel nice and lovely!

5 June 2017
Unprompted review
PremiHair logo

Reply from PremiHair

Hello , thank you for your 5* review. Our products are 100% human hair unprocessed. Don't forget to take a good care of your hair to last it longer. We are looking forward to see you again !

Remember you can get £5 off on your next order for taking a selfie with your new hair and tag us on Instagram @premihairuk


Kind Regard,


The PremiHair Team

Rated 5 out of 5 stars

Absolutely love the wigs .

5 June 2017
Unprompted review
PremiHair logo

Reply from PremiHair

Hello, thank you for taking your time. Our products are 100% human hair unprocessed. Don't forget to take a good care of your hair to last it longer. We are looking forward to see you again !

Remember you can get £5 off on your next order for taking a selfie with your new hair and tag us on Instagram @premihairuk


Kind Regard,


The PremiHair Team

Rated 5 out of 5 stars

Excellent communication and quick …

Excellent communication and quick shipping. Will buy again.

2 June 2017
Unprompted review
PremiHair logo

Reply from PremiHair

Hello, thank you for your 5* review. Our customer service always available on what's app, e-mail and phone call. If you order your next order before 3 pm, we will ship it on the same day ! If you need the hair urgently, you can also choose express delivery and receive it on the next working day !

Don't forget to try the hair on and also give us a review ! Remember you can get £5 off on your next order for taking a selfie with your new hair and tag us on Instagram @premihairuk

Kind Regard,


The PremiHair Team

Rated 5 out of 5 stars

Great communication and quick delivery

30 May 2017
Unprompted review
PremiHair logo

Reply from PremiHair

Hello, thank you for your 5* review. Our customer service always available on what's app, e-mail and phone call. If you order your next order before 3 pm, we will ship it on the same day ! If you need the hair urgently, you can also choose express delivery and receive it on the next working day !

Don't forget to try the hair on and also give us a review ! Remember you can get £5 off on your next order for taking a selfie with your new hair and tag us on Instagram @premihairuk

Kind Regard,


The PremiHair Team

Rated 4 out of 5 stars

Really good quality hair.

24 May 2017
Unprompted review
PremiHair logo

Reply from PremiHair

Thank you for your amazing 4 star review. Our hair is 100% human hair with unprocessed ! you are always the first one to experience it !

Don't forget to try the hair on and also give us a review ! Remember you can get £5 off on your next order for taking a selfie with your new hair and tag us on Instagram @premihairuk

Kind Regard,


The PremiHair Team

Rated 5 out of 5 stars

Excellent service

Excellent customer service and fast, fracked delivery so you're never left in the dark.

24 May 2017
Unprompted review
PremiHair logo

Reply from PremiHair

Hello Roanna, thank you for your 5 star review. If you order your purchase before 3pm, we will ship it on the same day; you will also receive the tracking number at the same time. So you can track your item.

Don't forget to try the hair on and also give us a review ! Remember you can get £5 off on your next order for taking a selfie with your new hair and tag us on Instagram @premihairuk

Kind Regard,


The PremiHair Team

Rated 4 out of 5 stars

Lovely wig

Lovely wig, not sure if it's Brazilian or Peruvian hair but it's really lovely. Although said free wig cap on their website but mine didn't come with any wig cap. And I also tried to purchase another curly wig, it initially said 10 left in stock, then I purchased it, and to my surprise they said it was out of stock, they refunded me back anyway. I just think that's misleading anyway

22 May 2017
Unprompted review
PremiHair logo

Reply from PremiHair

Hello Oluwasayo,

Thank you for your amazing 4 star review. Our hair is 100% human hair with unprocessed ! you are always the first one experience it ! We are so sorry to hear that free wig cap did not received. When you place another order next time, please email us, we will send you an extra wig cap !!

Don't forget to try the hair on and also give us a review ! Remember you can get £5 off on your next order for taking a selfie with your new hair and tag us on Instagram @premihairuk

Kind Regard,


The PremiHair Team

Rated 5 out of 5 stars

Delivery came a day before

Delivery came a day before, tracking number was given when parcel with dispatched. Also received a text message when I received the hair to say my item was delivered. Totally satisfied was extremely happy with the hair would recommend 👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾👍🏾

19 May 2017
Unprompted review
PremiHair logo

Reply from PremiHair

Hello Kemikem, thank you for your 5* excellent review. We always provide the highest standard service to our customer. Don't forget to try the hair on and also give us a review ! Remember you can get £5 off on your next order for taking a selfie with your new hair and tag us on Instagram @premihairuk

Kind Regard,


The PremiHair Team

Rated 4 out of 5 stars

Good hair but delivery and packaging could be better

Hair was high quality so that was good. The only downsides were that standard delivery took a little long and having the name and slogan on the outside of the packaging isn't very discrete, especially when having it sent to the office. Please consider something more subtle.

15 May 2017
Unprompted review
PremiHair logo

Reply from PremiHair

Hello Natalie,

Thank you for the positive review about our high quality of hair. The standard delivery will normally take 1-2 working days. Regarding packaging, we are still improving on it.

Remember you can get £5 off on your next order for taking a selfie with your new hair and tag us on Instagram @premihairuk


Thank you for shopping with PremiHair and See you soon !


Kind Regard,


The PremiHair Team

Rated 4 out of 5 stars

Good quality hair

Good quality hair, minimal shedding and very soft texture. The hair extensions I previously bought I am still currently using and they are still in very good condition. I have already ordered my second batch. The only thing I was a little sad about was the unavailability of dip dye extensions now, as they were my first purchase and I loved them and have had loads of compliments. I came back to see if they were still available but I'm assuming they have been discontinued. It would great if you were able to stock more in the future.

15 May 2017
Unprompted review
PremiHair logo

Reply from PremiHair

Hello Rochelle, thank you for sharing your experience with PremiHair. Don't worry, we will have different types of new products are coming soon !! Make sure you follow us on IG and Facebook.

Remember you can get £5 off on your next order for taking a selfie with your new hair and tag us on Instagram @premihairuk


Thank you for shopping with PremiHair and See you soon !


Kind Regard,


The PremiHair Team

Rated 5 out of 5 stars

Great customer services and product

Great customer services and product. Highly recommend.

12 May 2017
Unprompted review
PremiHair logo

Reply from PremiHair

Hello Jen, thank you for your compliment. We will also update our new products on the website very soon. Please check it out !!!

Remember you can get £5 off on your next order for taking a selfie with your new hair and tag us on Instagram @premihairuk


Thank you for shopping with PremiHair and See you soon !


Kind Regard,


The PremiHair Team

Rated 5 out of 5 stars

Lovely hair

Will definitely buy another one, lovely hair

12 May 2017
Unprompted review
PremiHair logo

Reply from PremiHair

Hello Chi Chi, thank you for supporting PremiHair. Our hair is 100% human hair unprocessed.

Remember you can get £5 off on your next order for taking a selfie with your new hair and tag us on Instagram @premihairuk


See you soon !


Kind Regard,


The PremiHair

Rated 4 out of 5 stars

Lovely 100% hair

Hair arrived promptly. Has been installed for two weeks now. Lovely, silky hair, tangle free. 3 packs more than enough for a full head of weave. Seems to be 100% human. Lies lovely.

10 May 2017
Unprompted review
PremiHair logo

Reply from PremiHair

Hello Linda, thank you for taking your time. Our products are 100% human hair unprocessed. Don't forget to take a good care of your hair to last it longer. We are looking forward to see you again !

Remember you can get £5 off on your next order for taking a selfie with your new hair and tag us on Instagram @premihairuk


Kind Regard,


The PremiHair Team

Rated 4 out of 5 stars

Quick delivery n soft hair....love …

Quick delivery n soft hair....love it.will definitely order again.

7 May 2017
Unprompted review
PremiHair logo

Reply from PremiHair

Hello Akosua, glad to hear you received our amazing products from us. Please come back and visit us again.

Remember you can get £5 off on your next order for taking a selfie with your new hair and using the hashtag #mypremihair


Thank you for supporting us and we will see you very soon.


Kind Regard,


The PremiHair Team

Rated 5 out of 5 stars

This was my first time ordering hair …

This was my first time ordering hair from this website .. I had been searching so long for a natural closure and I was looking to buy hair and receive it quickly as I wanted to install it this weekend so I got the express delivery with was a bit pricy but it came 15 mins before 9 am and I was so impressed I had a look and feel of the hair it looks lovely can't wait to see what it looks like once I have installed it .. I was spepical at first ordering from a website but I can defo say I order again everything seems legit.

Thanks will leave a review on the hair once it's installed

Thanks again for the speedy delivery

27 April 2017
Unprompted review
PremiHair logo

Reply from PremiHair

Hello Ashleigh, Welcome to PremiHair. So glad you have found them eventually !! Please let us know how it is when you wearing it !! Thank you for supporting PremiHair and come back to visit us soon !

Remember you can get £5 off your next order for taking a selfie with your new hair and using the hashtag #mypremihair

Rated 5 out of 5 stars

Acceptable prices good products and …

Acceptable prices good products and products came on time. Thanks premi hair

25 April 2017
Unprompted review
PremiHair logo

Reply from PremiHair

Thank you for the great 5* review Betty!

It's great to hear you were impressed with the speedy delivery and the high quality of our hair :)

Remember you can get £5 off your next order for taking a selfie with your new hair and using the hashtag #mypremihair

xxx

Rated 4 out of 5 stars

good service and products

Very pleased with your service, I have recommended premihair to friends and family who were all in love with my wig. PremiHair is indeed doing a great job.
Well done

21 April 2017
Unprompted review
PremiHair logo

Reply from PremiHair

Hello, thank you for sharing our website with all of your friends and family around the world and told them how amazing our products are. Thank you for your comment and supporting PremiHair.


Remember you can get £5 off your next order for taking a selfie with your new hair and using the hashtag #mypremihair

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