Love the Products but the customer service leaves a lot to be desired. Ordered items to fix my existing shower head & newly purchased items on 24/10 my delivery took a few weeks to come, a large am... See more
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Excellent product looks very nice and stylish, definitely improves water flow so feels more pressure than I normally achieve from my electric shower unit. I have only used once so can’t tell if it has... See more
I have been totally conned. I bought wha t appears to be exactly the same item from a Catalogue for £12.99, but as you had positive feedback from some famous companies, I thought your version was def... See more
I’ve been wanting to try the Crystal Shower head for a while but was a little bit skeptical. Finally purchased one and I’m so glad I did. It does not disappoint. The main reason for purchase is becaus... See more
3.7
Average
77 reviews
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Love the Products but the customer…
Love the Products but the customer service leaves a lot to be desired.
Ordered items to fix my existing shower head & newly purchased items on 24/10 my delivery took a few weeks to come, a large amount of the items were missing, after numerous emails requesting updates I am yet to receive a satisfactory response or resolution in the way of a refund for the missing purchased items, I have had to resort to opening a PayPal case. It is impossible it seems to get a hold of anyone under their preferred contact method of email or via their website contact us form. Disappointing really considering the products are good ones & I have a lack of confidence in ordering the items again to fix a problem with my existing shower head.
20 November 2023
Unprompted review
I am still waiting for my order
I am still waiting for my order. The delivery was supposed to arrive 1-2 days. Have been waiting for a week.
27 November 2022
Reply from FilterDoc
Thank you very much for the review Keila.
As discussed in the email, packages can sometimes be delayed during Royal Mail's delivery process, particularly during Black Friday weekend. As offered via email, we will dispatch your new order immediately, free of charge.
We sincerely apologise for this inconvenience, Keila.
The Crystal Showers Team.
A great company.
This is a great company and product. There was a delivery problem for replacement crystals. Once the company was informed they immediately sent out a replacement pack for me which arrived quickly. The problem was with Royal Mail not the company. The crystals really do boost the shower flow too!
6 June 2022
Great shower head
Great shower head, definitely noticed the difference in reducing the hard water.
16 May 2022
Fats delivery and incredible product
Fats delivery and incredible product - My whole body felt nourished and cleansed after using the shower head, it was that good I could have stayed in the shower all day and just let the water run over me.
3 May 2022
Unprompted review
I have not received my parcel and have…
I have not received my parcel and have contacted the team and have not had a response, however have received this email from your team today. Please may the parcel be chased or a refund be sent to my account?. Regards, Keighley
28 April 2022
Reply from FilterDoc
Thank you for the review Keighley.
We have a response turnaround of up to 24 hours and it looks like our customer service team has now responded back to you within this timeframe.
As discussed in the email, although unusual, packages can sometimes be delayed during Royal Mail's delivery process. Nevertheless, we have contacted Royal Mail to locate your parcel and have offered to dispatch you a new package immediately, free of charge.
We extend our deepest apologies for this inconvenience, Keighley.
Warm regards,
The Crystal Showers Team.
Ordered shower head
Ordered shower head. Advised 1-2 days for delivery. Arrived on second day. Easily fitted. Great product everyone in the household delighted with the product. 5 star for service and product.
6 January 2022
Absolutely love my new shower head
Absolutely love my new shower head
It arrived next day and I’m delighted with it
Wish I’d bought more !
Highly recommend
6 December 2021
Highly recommend this it’s made a…
Highly recommend this it’s made a massive difference to my skin and hair. The water feels better and I’ve noticed my eczema is much better too. I’m very grateful I could buy this and delivery was quick too.
30 November 2021
This showerhead is amazing!
This showerhead is amazing! My skin and hair feel much softer and it has increased my water pressure dramatically. Delivered so quickly and amazing customer service. I'd definitely recommend, quality product!
4 October 2021
Unprompted review
Easy to order received quickly
Easy to order received quickly, very impressed feels like Iv got a new shower , easy to fit! Would recommend to family and friends 👍🏼
17 September 2021
Perfectly as described, quick delivery, thank you!
17 September 2021
I 100% recommend the shower head it’s…
I 100% recommend the shower head it’s been 10 days I really like how it’s look 😊 tiny little Cristal, made my skin and hair softer. I was looking something like this for so long but everything was too expensive and needed space to put big machine for soften the water. Now I feel happy my water is not hard anymore. I already told three of my close friends to get one.
Huge thank you for people who invented this lovely shower head 🙏
14 September 2021
Amazing change in my skin and hair
Amazing change in my skin and hair! Both my partner and I are delighted. Thank you!
14 September 2021
Fab shower head
I’ve been wanting to try the Crystal Shower head for a while but was a little bit skeptical. Finally purchased one and I’m so glad I did. It does not disappoint. The main reason for purchase is because I suffer with eczema and since using, my eczema has definitely improved. My skin doesn’t seem as agitated and as result of less scratching, looks less red and aggressive. Will definitely be repeat purchasing.
12 September 2021
This shower head doesn't work at all
This shower head doesn't work at all, the pressure only works if the head is right next to the pipe - othwewise, there is no water coming out of it at all.
Would not recommend at all.
9 September 2021
Reply from FilterDoc
Hi there Rafaela 👋🏼
Thank you for the feedback. We value every response we receive in efforts to grow as a company and community. According to our records you have only bought the Crystal Stones and not the Crystal Showerhead. This is possibly why you are not seeing the results you expected. We recommend you use the stones with our Crystal Showerhead in order to get the most out of your purchase.
Nevertheless, may we ask, do you normally suffer from weak water pressure?
The Crystal Showerhead uses precise laser cut holes - far smaller than the average shower - which force water out at a faster rate. It is this increase in velocity that creates a stronger water pressure flow. Think of it like putting your thumb over the end of a hose pipe - the water goes from a gentle pour to a powerful spray.
Unfortunately it is impossible to significantly improve a household's water pressure if it is already particularly weak - in order to conclusively solve this, the household's water pump and boiler are the main points of improvement.
Please send us an email at info@crystal-showers.com with your order number and we would love to help you out.
We look forward to hearing from you!
- The Crystal Team
Very good shower head
8 September 2021
Love this
Love this! Quick delivery, fits in easily and provides great pressure which the last shower head was lacking! Really pleased!
7 September 2021
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