PE Solutions Reviews 

If I could give zero stars I would. Pozitive energy have been atrocious. My bills were always between £200-£300 a month which turned out to be estimated when I challenged these I got told it was my smart meter that was the issue and I needed a new one fitted. They came out and fitted me with a new meter no change to my bills, still estimated!!!!!!!!!!!!!!!!!! In January I received a bill for over £1000!! Which for one month is ridiculous I own a small hair dressing salon that was closed for 10 days over Xmas period. When challenged they told me to start a complaint via email no one would talk to me over the phone no response to email complaints no one actually answering my question. I did not refuse to pay the bill I only wanted an explanation of how the bill could be so high for ONE month!!!!! Eventually they advised me to go to the ombudsman which I have done and have won!!!!! It turns out they had been double billing me charging me for 2 meters and when they installed the new meter they hadn't set it to 0. They were also trying to charge me for a night storage meter that had been decommissioned years before they took over my account!!!!!!!!!!!!

Shocking customer service, shocking complaints procedures and generally a shockingly awful company avoid at all costs!!!!!!!!!!!!!!!!

Valentina was an absolute pleasure to deal with who was not only professional but ever so efficient and friendly in resolving my query for me. The service was extremely quick and effective and resolved within minutes of being on the call.

Thank you x

Mark undetstood my problem and sorted it out. Mark was very polite great having someone nice to talk too.

Thankyou Sadeep Soni for excellent and very prompt service on telephone in rectifying an issue with my gas bill.

Piryanka helped much very kindly

NAFISA ANSARI - Kind and Helpful

Spoke with Husain today with regards to receiving multiple bills, he was extremely helpful and we managed to rectify the issue.

PE has a great customer service team. Most of the staff are very helpful and professional. Today, Priyanka helped Sebright Property resolve an issue we had with 4 of our accounts. She was calm, knowledgeable, and extremely supportive throughout the process.

Thank you, Priyanka, and the entire PE customer service team, for your excellent service.

Sunny was very helpful and very patient

Thank for your helping today - Lovelina. From Quan

sumit nare very helpful

Mark was very helpful for my business- thank you!

Noel Joseph is very helpful and very kind of me.

Thank you for your help sunny .
From jafar

Rishikesh helped me understand my situation and transition to my next supplier smoothly, clarifying no other action was needed from me.

Great service and excellent customer support. Sarah was very helpful in providing all the information I needed. With PEE, I could always speak to a real person whenever I needed assistance, rather than dealing with a robot, which made resolving issues much easier.
I'm only leaving the service because I received a slightly better rate from another energy supplier. Overall, I've had a positive experience and appreciate the support I received.

Neha was polite, helpful, efficient and offered to continue helping me with my continued billing issues. Neha is an asset to the company.

The customers service from valentina lopes was 10/10,any company would take her on board , i was forwarding a massage from my company boss ( velet mumbai ) to sort the problem,the problem was solved well with lopes ,thank you very much for your patience service and support to solving this matter