Power kicks Ass in service, prices and customer care! I would hire the entire staff for my own company anytime any day! Staff is genuinely service minded and gives accurate information and demon... See more
Company replied
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See what reviewers are saying
I bought an Iphone 17 pro 512 gb. Generally ok. There were a lot of personnel walking around shop but checkout account waa very very slow with long queue. Can your power hogsbo ahop improve this? As o... See more
Company replied
So after having bought a nice expensive gaming keyboard that gave up on me instantly i left it in for service, this took so long i actually had forgotten about the keyboard (atleast 5-6 months) and ha... See more
Excellent service! They helped me choose the right TV and soundbar and offered some really good deals. When I later needed to return the soundbar, the return process was very easy and hassle-free. I r... See more
Company replied
Company details
- Electronics Company
- Appliance Store
- Cell Phone Store
- Computer and Accessories Store
- Electronics Repair Shop
- TV store
Written by the company
Sveriges nya hemelektronikkedja! Vi är här för att utmana marknaden och ändra spelreglerna! Vår prisrobot ger dig den råaste dealen.
Contact info
Enköpingsvägen 27, 17738, Järfälla, Stockholm, Sweden
- 08 517 66 000
- kundservice@power.se
- power.se
Veckans kampanj
4.2
Great
69K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Reply from POWER.se
Hi Sam,
Tack för de fina orden om servicen i Mall of Scandinavia.
Det uppskattas verkligen att du tog dig tid att lämna omdömet.
Allt gott, Erik på POWER! ⚡
Incredibly terrible treatment by the…
Incredibly terrible treatment by the bald guy in the white coat and the guy with the medieval villager beard. They don’t even say hi, don’t listen, and just behave like bots that repeat the 3 phrases they’ve been programmed to say.
Basic professionalism of saying hi, trying to solve the issue or basic levels of thinking capabilities are non existent.
I was going to shop here but we will definitely be taking our business elsewhere.
Would not recommend anyone go to this store.
26 April 2026
Unprompted review
Reply from POWER.se
Hi Alik,
Thank you for taking the time to share your experience. I completely understand how frustrating it must be when staff don't greet you properly, seem unresponsive, and can't effectively help with your issue. That's not the professional service we aim to provide.
Your feedback is valuable and will help us improve staff training on basic customer interaction and problem-solving. We regret losing your business and hope to do better in the future.
Best regards,
Felix at POWER! ⚡️
Reply from POWER.se
Hi Ishimwe Diane,
Tack för de fina orden. Det är verkligen roligt att höra att upplevelsen var så bra.
Sådan feedback betyder mycket och uppskattas stort.
Allt gott, Erik på POWER! ⚡
It was 1st time for me
It was 1st time for me. Bad experiance faced. Very sad... helper was very rude to help me. He was sure that doesn't matter that i can buy or not due to cheap price. Very careless responce and very rude behavior. Sorry to write, but i felt very bad.
26 April 2026
Reply from POWER.se
Hi Sunitha,
Thank you for sharing your first visit with us. We're deeply sorry the staff was rude and careless, especially making you feel your purchase didn't matter. That's never acceptable.
Your feedback helps us improve service for everyone. We hope to welcome you back with better treatment.
Best regards,
Felix at POWER! ⚡️
Reply from POWER.se
Hi Joy,
Tack för de fina orden!
Det är väldigt roligt att höra att upplevelsen i Borås var så bra och att hjälpen i butiken uppskattades.
Allt gott, Erik på POWER! ⚡
"We have...we don't have,sorry"
Better do not let the robot to send messages or/and emails for pick up product and put people on the way for nothing!!!
16 April 2026
Reply from POWER.se
Hi Luciano,
Thank you for your feedback.
We’re very sorry to hear that you received a pickup notification that led to an unnecessary visit. We understand how frustrating that must have been, and this is certainly not the experience we want for our customers.
We take this seriously and will review what may have caused the incorrect message to prevent similar situations in the future.
Thank you for bringing this to our attention.
Best regards,
Felix at POWER! ⚡️
Superservice från personalen i…
Superservice från personalen i Powerbutiken i mall of scandinavia
15 April 2026
Reply from POWER.se
Hej Aranito,
Tack för de fina orden! Det är verkligen roligt att höra att du fick superservice i butiken i Mall of Scandinavia. Sådant uppskattas mycket och vi är glada att ditt besök blev en så bra upplevelse.
Allt gott, Erik på POWER! ⚡
Reply from POWER.se
Hi Warda,
Tack för de fina orden!
Det gläder oss att höra att upplevelsen var väldigt bra och att hjälpen i varuhuset uppskattades.
Allt gott, Erik på POWER! ⚡
Issues with broken Roborock
I purchased a Roborock S8 MaxV Ultra in June of 2025. It turned out it had the same issue as many other units of that model, the problem with the LIDAR turret becoming blocked, and the unit stopped working. The issue occured close to the holidays, but it took about 6 weeks from report until I received the repaired "working" unit.
Unfortunately, the issue came back yesterday, and I once again had to report the same issue. After a frustrating conversation with their AI that insisted that I needed to take steps such as reaching out to Roborock themselves, and attempt a manual repair (that would've voided my warranty), it then said that to proceed I needed to take the unit to the nearest POWER store, again, and talk to the people there.
It's pretty frustrating to need to drive back and forth for a unit that already has been repaired once, and still gets the same issue only a short time after, and potentially be out of a unit that is used every week.
Their chat bot frustrated me to the point where I just feel like turning to ARN. What happened to human customer service?
16 April 2026
Unprompted review
Reply from POWER.se
Hi Tobias,
We’re sorry to read about your experience with the Roborock S8 MaxV Ultra. It’s clearly disappointing that the same LIDAR issue has reoccurred so quickly after the repair.
We understand that having to drive back and forth for a product that should just work is both inconvenient and frustrating. Your feedback about the chatbot and the sense of missing human support is also important for us.
Thank you for taking the time to write this. We will take your comments into account as we review our support processes.
Best regards,
Felix at POWER! ⚡️
Because they refused to exchange the…
Because they refused to exchange the earphone i bought after 12 hrs.
12 April 2026
Reply from POWER.se
Hi Mekonen,
Thank you for sharing your experience. We’re sorry to hear that you were disappointed with how your case was handled.
We understand that this can be frustrating, and we appreciate you taking the time to leave your feedback. It helps us continue improving our customer experience.
Best regards,
Felix at POWER! ⚡️
Staff working in showroom need to…
Staff working in showroom need to manage inventory properly, I order product online and wanted to pick up but when I arrived they say product is not available and then suddenly they said there is a similar product available for which the order is cancelled.
7 April 2026
Reply from POWER.se
Hej!
Tack för att du delar med dig. Det låter rörigt när lagersaldot inte stämmer och beskedet ändras vid upphämtning. Vi förstår att det inte var riktigt vad du förväntade dig. Vi tar med oss denna feedback!
Ha en fin dag, Sofie på POWER!⚡
Evil salesmen
Evil salesmen, with deceitfull half truths get you to sign contracts that are based off of lies then.
My friend was told to purchase a watch on fake pretens that it would work guarenteed with the phone he had then day after they were denied the money back when they came in to complain that it was not working.
6 April 2026
Unprompted review
Reply from POWER.se
Hej!
Det här låter verkligen som en situation som inte alls blev som tänkt. När man får information om att en produkt ska fungera tillsammans med något man redan har, då ska det såklart stämma. Annars blir det både frustrerande och onödigt krångligt i efterhand.
Vi vill att rådgivningen i butik ska vara tydlig och korrekt från början, så att man kan känna sig trygg i sitt val. Tack för att du lyfter det här, det är viktig feedback för oss att ta med vidare.
Ha en fin dag, Sofie på POWER!⚡
Reply from POWER.se
Hi KeerthAn Kumar,
Tack så mycket för din fantastiska recension! Det gläder oss att höra att du är nöjd med ditt köp och att våra medarbetare i Bäckebol gav dig bra service.
Det betyder mycket att vi lyckades imponera på dig med både sortiment och bemötande!
Allt gott, Erik på POWER! ⚡
Disappointed customer
I’m very disappointed with my experience. In the store, we were told the TV had been opened for viewing but that it was fine and covered by a guarantee. However, when we got home and set it up, we discovered it was completely damaged. This was not a minor issue or a small crack, the screen was badly broken. This should never have been sold to a customer in that condition. It caused a lot of inconvenience and wasted our time. I expected much better quality control and honesty from a big store like POWER. I hope the company takes responsibility and ensures this does not happen again.
4 April 2026
Reply from POWER.se
Hej!
Aj, det där var verkligen inte bra. När man får besked om att en vara är genomgången och i fint skick ska man kunna lita på det, utan att behöva mötas av en sån överraskning hemma.
Tack för att du berättar så tydligt hur det blev, det hjälper oss att förstå var det brustit och vad vi behöver bli skarpare på framåt.
Ha en fin dag, Sofie på POWER!⚡
Good service
4 April 2026
Reply from POWER.se
Hi Mohammad,
Tack så mycket för din positiva recension! Det är fantastiskt att höra att du fick bra service hos oss i Nacka. Vi uppskattar verkligen att du tog dig tid att dela din upplevelse.
Allt gott, Erik på POWER! ⚡
Staff without any knowledge of…
Staff without any knowledge of products, very poor service!
4 April 2026
Reply from POWER.se
Hi Pedro,
Tack för din feedback om vår butik i Barkarby. Vi tar din upplevelse på allvar och förstår att det kan vara frustrerande när personalen inte kan ge den hjälp du förväntar dig.
Din feedback hjälper oss att identifiera områden där vi kan bli bättre.
Angående din specifika upplevelse och order, kontakta gärna vår kundtjänst direkt så kan våra specialister hjälpa dig vidare med eventuella frågor eller problem.
Allt gott, Erik på POWER! ⚡
Great customer care
Good experience and find professional support and information you are looking for.
4 April 2026
Reply from POWER.se
Hi Mohammad Shafiq Yari,
Tack så mycket för din fantastiska recension! Det värmer våra hjärtan att höra att du hade en så bra upplevelse med vår kundservice i Malmö. Vi är glada att vårt team kunde ge dig den professionella support och information du behövde. Din feedback betyder mycket för oss och motiverar oss att fortsätta leverera den bästa servicen möjligt.
Allt gott, Erik på POWER! ⚡
Reply from POWER.se
Hej Claes,
Tack så mycket för din positiva recension! Det gläder oss att höra att du är nöjd med vårt sortiment, våra priser och vår service. Vi strävar alltid efter att erbjuda våra kunder bästa möjliga upplevelse och det är fantastiskt att veta att vi lyckades med det för dig.
Alla de bästa, Erik på POWER! ⚡
Reply from POWER.se
Hi Rupesh,
Tack så mycket för din fantastiska recension! Det värmer våra hjärtan att höra att du upplevde bra service och kundvård i vår butik i Lund. Vi är glada att du uppskattar vår 60-dagars öppet köp policy också. Din feedback betyder mycket för oss och motiverar vårt team att fortsätta leverera den bästa möjliga servicen. Allt gott, Erik på POWER! ⚡
asy and hassle-free purchase at…
Super easy and hassle-free purchase at Power Sweden – everything went smoothly from start to finish!
3 April 2026
Reply from POWER.se
Hi Andre,
Tack så mycket för din fantastiska recension! Det värmer våra hjärtan att höra att ditt köp var så smidigt och problemfritt från början till slut. Vi strävar alltid efter att göra shoppingupplevelsen så enkel som möjligt för våra kunder, och det är underbart att veta att vi lyckades med det för dig.
Din positiva feedback betyder verkligen mycket för oss och motiverar hela vårt team att fortsätta leverera den bästa servicen.
Allt gott, Erik på POWER! ⚡
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