Power Spares Reviews 

914
•
TrustScore 4.5 out of 5

4.6

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Review summary

Created with AI, based on recent reviews

Looking at 607 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently mention that finding the right spare components on the website is simple, and ordered items usually arrive very quickly. People deeply appreciate the knowledgeable staff, very competitive prices, and overall professional assistance, making routine maintenance purchases exceptionally smooth, satisfying, and straightforward. However, some customers also noted that incorrect items were occasionally sent or sometimes did not fit their specific older machine models properly. A few people additionally experienced unexpected delivery delays with external couriers or found it somewhat challenging to reach customer support quickly by telephone.

What people talk about most

Product

Customers consistently note positive experiences with product, highlighting excellent quality, reasonable... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast shipping times and... See more

Price

Reviewers mention positive feedback about price, consistently highlighting competitive costs, affordable... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The strimmer spool for the Hyundai brush cutter looked like the original it replaced, even down to the blue nylon cord that came with it. Good value for money and your site is a lot easier to navigate... See more

Company replied

Rated 5 out of 5 stars

Have a old Hyundai lawnmower and needed a new drive wheel unfortunately this was longer available. After speaking to a sales representative he managed to find a replacement delivered the next day, no... See more

Company replied

Rated 5 out of 5 stars

I had taken my hyundai petrol lawnmower to be repaired with a new gearbox but the engineer had tried everywhere to get the part with no luck so I said I will try to get it. As I had used power spares... See more

Company replied

Rated 5 out of 5 stars

Great service, part required was easily identified. Really quick delivery.(Royal Mail) I wish more companies would use Royal Mail rather than couriers for small items. Would definitely recommend th... See more

Company replied


Company details

  1. Auto Parts Store

Written by the company

Power Spares is a trading name of Genpower Limited. As part of the Genpower family Power Spares offers you the expertise, efficiency and quality assurance of a large organisation which uses the latest warehousing, distribution, customer service and inventory management technology to ensure that you receive your parts as quickly as possible. We have a vast stock-holding of spare parts in our UK warehouses to ensure that when your machine needs repair, we're here to help you get back up and running as quickly as possible.


Contact info

4.6

Excellent

TrustScore 4.5 out of 5

914 reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 75% of negative reviews

Typically replies within 2 weeks

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4.6

All reviews

(914)

614 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more

Rated 5 out of 5 stars

Great service given!

28 September 2026
Power Spares logo

Reply from Power Spares

Dear Janice,

Thank you for your review. We are delighted to hear that you received great service from our team.

Your feedback and support are greatly appreciated, and we look forward to serving you again in the future.

Kind regards,
Rukshal

Rated 5 out of 5 stars

Very quick in dealing with the order

Very quick in dealing with the order, sent required spares the next day.

23 September 2026
Power Spares logo

Reply from Power Spares

Dear Diana,

Thank you for your review. We are delighted to hear that your order was dealt with quickly and that your required spare parts arrived the very next day.

Your feedback is greatly appreciated, and we look forward to serving you again in the future.

Kind regards,

Rated 5 out of 5 stars

Excellent service prompt delivery will…

Excellent service prompt delivery will use again 👍

30 September 2026
Power Spares logo

Reply from Power Spares

Dear Les,

Thank you for your review. We are delighted to hear that you experienced excellent service and prompt delivery with your order.

Your feedback and support are greatly appreciated, and we look forward to serving you again in the future.

Kind regards,
Rukshal

Rated 5 out of 5 stars

Accuracy, availability and delivery. First class

First class delivery and timely

30 September 2026
Power Spares logo

Reply from Power Spares

Dear Raymond, thank you for taking the time to share your feedback. We are pleased to hear that you experienced prompt and efficient delivery with your order. We truly appreciate your support and look forward to serving you again in the future.

Kind regards,

Rukshal

Rated 5 out of 5 stars

Very quick delivery and product was…

Very quick delivery and product was exactly as described and quality was excellent

28 September 2026
Power Spares logo

Reply from Power Spares

Dear Rees, thank you for taking the time to leave us a review. We are delighted to hear that your order arrived promptly and that you are pleased with the quality of the product.

Kind Regards
Rukshal

Rated 5 out of 5 stars

Very good service

Very good service

22 September 2026
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Reply from Power Spares

Dear Mr Johnson, thank you for taking the time to share your review. We are pleased to hear that you experienced very good service from our team. Your feedback and support are greatly appreciated.

Kind regards,

Rukshal

Rated 5 out of 5 stars

Always a pleasure to deal with

Always a pleasure to deal with

29 September 2026
Power Spares logo

Reply from Power Spares

Dear Marc, thank you for your review and continued custom. It is always a pleasure assisting you, and we look forward to providing you with the same high standard of service in the future.

Kind regards,

Rukshal

Rated 2 out of 5 stars

It has proved difficult to get the…

It has proved difficult to get the spare parts for my Hyundai oil less compressor. My model no is HY27550. I required a check stop valve - and also 2 x braided air hoses (300mm long) However on your exploded diagram for this machine these parts are not shown. There is now a newer version of this machine HY27550X - which dose show a check valve and air hoses , but these parts do not fit my older version machine. The check valve for this machine is a 2 port. but the check valve on my machine is a 3 port. Also the hose's for this machine are 270mm - ( I need 300mm) Whilst I have had good and understanding telephone conversations with your operators that deal with spares-- from their point of view - it has not been easy to access information for the correct parts for my machine. This problem of not being able to access correct parts needs to be addressed - after all this is Hyundai -
Regards -

29 September 2026
Power Spares logo

Reply from Power Spares

Dear Philip, thank you for sharing your feedback with us.

While we are pleased to hear that our customer support team provided courteous and understanding service, we sincerely apologise for the difficulty and frustration experienced regarding the parts diagram and compatibility for your HY27550 compressor model. Your comments regarding parts information accessibility for earlier models have been passed to our technical and inventory teams for review. Thank you for your patience and valuable feedback.

Kind regards,

Rukshal

Rated 5 out of 5 stars

Easy to use spares catalogue

Easy to use spares catalogue, very quick delivery

24 September 2026
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Reply from Power Spares

Dear Ian, thank you for your review. We are pleased to hear that you found our spares catalogue straightforward to navigate and that your order was delivered promptly. We appreciate your custom and look forward to serving you again.

Kind regards,

Rukshal

Rated 5 out of 5 stars

Quick delivery

Quick delivery, perfect product, top quality. Highly recommended.

22 September 2026
Power Spares logo

Reply from Power Spares

Dear Nicholas, thank you for taking the time to share your positive experience. We are delighted to hear that you were pleased with the top quality of the product and the prompt delivery. We truly appreciate your high recommendation and support.

Kind regards,

Rukshal

Rated 5 out of 5 stars

Great experience.

Perfect, genuine parts at a great price sent quickly. Can't ask for more.

28 September 2026
Power Spares logo

Reply from Power Spares

Dear Rob, thank you for taking the time to leave us a 5-star review. We are delighted to hear that your genuine parts arrived quickly and met your expectations in terms of pricing and quality. We truly appreciate your custom and support.

Kind regards,

Rukshal

Rated 5 out of 5 stars

Excellent service a good product but a…

Excellent service a good product but a bit pricey for a few screws . Otherwise can’t fault the service

21 September 2026
Power Spares logo

Reply from Power Spares

Dear Mr Leighton, thank you for taking the time to share your feedback. We are pleased to hear that you experienced excellent service and are happy with the quality of the product. We note your feedback regarding the cost of the screws and appreciate you sharing your thoughts with us. Thank you for your support, and we look forward to serving you again in the future.

Kind regards,

Rukshal

Rated 3 out of 5 stars

Responsive service but.....

The customer service agents were always very responsive to my emails. However, although they understood the problem they did not come up with a simple fix/replacement part until I suggested it myself.

28 September 2026
Power Spares logo

Reply from Power Spares

Thank you for taking the time to leave us a review. We are pleased to hear that you found our customer service team responsive and communicative throughout your interaction.

However, we appreciate your constructive feedback regarding the troubleshooting process.

We apologise that it required your suggestion to identify the simplest solution, and we will share this feedback with our support team to help us improve our proactive resolution steps in the future. Thank you again for your valuable input and for helping us improve our service.

Kind regards,
Rukshal

Rated 5 out of 5 stars

Quality item

Quality item, competetive price and quick delivery cannot ask for more

25 September 2026
Power Spares logo

Reply from Power Spares

Dear Kevin, thank you for taking the time to share your review. We are delighted to hear that you were pleased with the quality of the item, the competitive pricing, and the prompt delivery. We truly appreciate your custom and support, and we look forward to serving you again in the future.

Kind regards,

Rukshal

Rated 5 out of 5 stars

Great website and service

Great website, very fast delivery and excellent customer service.

24 September 2026
Power Spares logo

Reply from Power Spares

Dear Iain, thank you for taking the time to share your review. We are delighted to hear that you found our website user-friendly and that you experienced swift delivery alongside excellent customer service. We truly appreciate your custom and look forward to serving you again in the future.

Kind regards,

Rukshal

Rated 5 out of 5 stars
Power Spares logo

Reply from Power Spares

Dear J Battle, thank you for taking the time to share your review. We are delighted to hear that you were pleased with our competitive pricing and the speed of delivery. We truly appreciate your custom and look forward to serving you again in the future.

Kind regards,

Rukshal

Rated 5 out of 5 stars

I think this company is great in every…

I think this company is great in every way from their website and the speed of delivery.

24 September 2026
Power Spares logo

Reply from Power Spares

Dear Brian, thank you for taking the time to share your review. We are delighted to hear that you are so pleased with our website and the speed of delivery. We truly appreciate your kind praise and support, and we look forward to serving you again in the future.

Kind regards,

Rukshal

Rated 5 out of 5 stars

Easy ordering

Easy ordering, clear specifications, very fast delivery. Excellent communications 5*

25 September 2026
Power Spares logo

Reply from Power Spares

Dear Gary, thank you for taking the time to share your 5-star review. We are delighted to hear that you found our ordering process simple, our product specifications clear, and our delivery and communication swift. We truly appreciate your custom and support, and we look forward to serving you again in the future.

Kind regards,

Rukshal

Rated 5 out of 5 stars

Fast delivery and great parts

Fast delivery and great parts

25 September 2026
Power Spares logo

Reply from Power Spares

Dear Rajesh, thank you for taking the time to share your review. We are delighted to hear that you were pleased with the quality of the parts and the prompt delivery. We truly appreciate your custom and support, and we look forward to serving you again in the future.

Kind regards,

Rukshal

Rated 5 out of 5 stars

Excellent value

Excellent value - very fast delivery / many thanks

25 September 2026
Power Spares logo

Reply from Power Spares

Thank you for taking the time to share your review. We are delighted to hear that you were pleased with the excellent value and very fast delivery of your order. We truly appreciate your custom and support, and we look forward to serving you again in the future.

Kind regards,

Rukshal

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