Very helpful, professional and friendly customer service! I always feel like I'm their most valued customer when I walk in the door. They all know me by name and greet me with a smile. I couldn't imag... See more
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Review summary
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Reviews shaping this summary
Professional, reliable, and very coustmers friendly. Never seen service provider like their team. Good for mail if you locate overseas they match price send packages fast with best prices, been with t... See more
Post Scan Mail is very fortunate to have Alpha Mailbox as their local business partner. They are very professional and offer all the extra services (notary, mail forwarding, etc) that i need. As far... See more
I've been very satisfied since day one! PostScan is the BEST mail forwarding service I've ever used. When mail arrives, I'm always promptly notified. If I ask for a scan, it's usually done the same da... See more
Company details
- Business to Business Service
- Business Administration Service
- Information Service
- Shipping and Mailing Service
- Shipping Service
Written by the company
PostScan Mail is a virtual mailbox and mail management service that allows individuals and businesses to access and manage their postal mail online from anywhere in the world. Instead of receiving physical mail at your home or office, your mail is securely received at one of our facilities, scanned, and uploaded to your digital mailbox for easy access. You can view, forward, store, or securely shred your mail with just a few clicks. Whether you're a business owner, remote worker, or traveler, PostScan Mail provides a flexible and convenient way to stay on top of your mail without being tied to a physical location. Businesses can also use PostScan Mail as a professional mailing address and streamline operations with our mailroom automation solutions. Trusted by thousands of customers, PostScan Mail combines convenience, security, and reliability for modern mail management.
Secure, Reliable Mail Management
Trusted by Thousands of Customers
PostScan Mail provides a secure and reliable way to manage your mail online. Our platform uses encryption and secure handling protocols to protect your personal information and scanned mail data. Whether you're managing personal or business mail, you can access your mailbox anytime from anywhere. With dedicated support and a platform trusted by thousands, you can rely on PostScan Mail for convenient and dependable mail management.
Contact info
1950 W Corporate Way, 92801, Anaheim, United States
- 1 (800) 624-5866
- support@postscanmail.com
- postscanmail.com
4.6
Excellent
1K reviews
Replied to 93% of negative reviews
Typically replies within 24 hours
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Excellent Customer Support, but Extremely Poor Branch Efficiency
I am writing this review to highlight a very mixed experience with PostScan Mail.
First and foremost, I want to express my sincere gratitude and 5-star praise for Lydia Gould from the customer service team. She is incredibly professional, responsible, and provided consistent follow-up throughout my issues. If I were rating her alone, it would be a perfect score.
However, the operational efficiency at the 8708 Technology Forest Pl Ste 175, The Woodlands, TX location is deeply disappointing. My experience was a series of delays:
My first mail was never received/located.
After the second mail arrived, I had to wait over a full business day just for a simple scan (perhaps because it was a Monday, but still unacceptable).
The most frustrating part was the forwarding process—it took nearly a week after my request for the mail to finally show as "Dropped Off" at UPS.
While Lydia’s support was exceptional, the constant delays and lack of efficiency at this specific Texas branch have made me lose confidence in the service. As a result, I have decided to cancel my subscription. I hope the management can improve the workflow at the Woodlands location, as they are lucky to have staff like Lydia balancing out the poor local performance.
12 May 2026
Reply from PostScan Mail
Thank you so much for taking the time to share such detailed and honest feedback — we genuinely appreciate it, even though we're sorry it reflects such a frustrating experience.
We're thrilled to hear that Latia made such a positive impression. She truly exemplifies the level of care and professionalism we strive for across our entire team, and we'll be sure to pass along your kind words to her.
That said, we completely understand your disappointment with the delays at the Woodlands, TX, location, and we want you to know your concerns have not gone unnoticed. We do have the notes and full report on file, and our management team is actively working to address the operational issues at that branch. Reviews like yours are invaluable in helping us identify where we're falling short and hold ourselves accountable.
We're sorry we weren't able to deliver the seamless experience you deserved, and we regret losing you as a customer. If you're ever open to giving us another chance in the future, please don't hesitate to reach out — we'd love the opportunity to make it right.
Fixed. (done)
very professional and resolved my issue immediately. can't ask for any better service!
12 May 2026
very happy with the service overall.
very happy with the service overall.
especially glad that when I need some help I can actually reach someone by phone
12 May 2026
We Recommend PostScan Mail
We have had good success with PostScan Mail service. Thank you. We have received all of our mail and received the scanned copies that we have requested. We are pleased with PostScan Mail Service.
11 May 2026
Very nice people.
12 May 2026
waits after package reception, website issues.
sometimes I have to wait a weekend before reception of a package and "check-in" from the location. website issues especially with authentication.
12 May 2026
Reply from PostScan Mail
Thank you for taking the time to share your feedback — we truly appreciate it and we're sorry to hear about the frustrations you've experienced.
Regarding package delays, you're right that there can sometimes be a wait over the weekend. The office is closed on weekends, which means packages received during that time won't be checked in and uploaded to your account until the office reopens on Monday. We understand this can be inconvenient, and we want you to know the team works hard to get everything processed as quickly as possible once they're back.
As for the authentication issues on our website, we sincerely apologize for the trouble. Our support team is always available to help resolve these kinds of issues. If you ever run into this again, please don't hesitate to reach out to us directly at support@postscanmail.com or by phone at 800-624-5866.
We value your business and hope to provide you with a much smoother experience going forward. Thank you again for the honest review — it helps us improve!
Great service for a great downtown address
Very fair price point and service for a great downtown address. I appreciate the options: open, scan, recycle, forward, etc. Keep up the good work.
12 May 2026
Do not get notice of mail for many…
Do not get notice of mail for many months but paying for their service
12 May 2026
Reply from PostScan Mail
Hi Stephen, thank you for taking the time to share your feedback — we're truly sorry to hear you haven't been receiving mail notifications despite being an active subscriber. That's not the experience we want for our customers, and we completely understand your frustration.
We looked into your account and are glad to report that we have the correct email address on file. We've gone ahead and re-verified it, so you should begin receiving notifications again going forward.
We sincerely apologize for the inconvenience this has caused. If the issue occurs again at any point, please don't hesitate to reach out to our support team — we're always happy to help and will make sure it's resolved promptly.
Fast response and helpful support.
11 May 2026
Helpful Staff + User-Friendly App
The people at the local office are great, very friendly and helpful. Additionally, the web/mobile app offers a very smooth experience that eliminates a lot of the potential friction points. Overall very happy with this service.
10 May 2026
Just always works
Just always works! Its the wheel that doesnt sqeak and just keeps carrying load that you truly appreciate.
One thing the US postal service is crazy expensive. Though I am not sure if thats just their cost increases but it makes it hard to use it often. Easily doubles the price of smaller goods to reship to overseas.
Im not sure that gripe is about PostScan Mail though!
11 May 2026
Great Reliable Service
I have been using this service for over 3 years and have had the service in multiple cities. Every morning, you get an email scan of all the mail and can then either use the electronic copy or have the physical copy forwarded. The service has been reliable and is very cost effective for a small business.
9 May 2026
TheSystem
The system seems fully functional - and with the simple options open to see the mail and its contents are good. The only downside we have is the single price of forwarding an important piece of physical mail - it would help if PostScan used a cheaper method than the current one.
11 May 2026
Great for people living abroad!
Very valuable service for people living abroad. Very quick to send notices, open and scan and shred when necessary. I'm also happy with the mail forwarding when needed. Very efficient and affordable. Thank you 😊
11 May 2026
I’m A Fan!
We are spending a lot of time abroad and the ease with which we can keep abreast of our incoming U.S. mail has made all the difference. We thank you, we thank you! I love the open & scan option. It allows me to attend to sensitive matters promptly. I also like the forward option as it lets me send things I must have in hand to wherever I might be at the moment. The entire service is well worth the cost.
11 May 2026
Most ofd the time it works well but I…
Most ofd the time it works well but I have had problems. Today I received an email that two contents were scanned but the pages are blank. Other times I've requested a service and received no confirmation.
11 May 2026
Reply from PostScan Mail
Thank you so much for taking the time to leave your feedback — we really appreciate it!
We're sorry to hear you've experienced some issues. We've checked the scans you mentioned and they appear to be correct in your account, so there may have been an issue with the attachments on the email you received. We'd recommend logging into your account to check if the scans are visible there.
If you're unable to see them, please don't hesitate to reach out to our support team and we'll be happy to assist you further. We'd also love to look into the occasions where you didn't receive confirmation for your requests, so please feel free to raise that with us too. support@postscanmail.com or 800-624-5866
Thank you again for your patience and for helping us improve!
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