Good to use in Australia and Thailand. Now need it for Mexico except the card doesn't do Peso. I am disappointed as I have to make alternative arrangements.
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Mine is great, APP works well, just topping it u, ready for next years holiday. My Wifes, NOT so great, APP keeps crashing as so far no one at the post office seems to be able to resolve the problem... See more
Company replied
Post office money is a godsend if you’re travelling. Prior to having one l have been caught out with banking fees for using my normal debit card. Using and topping up is easy, you don’t have to worry... See more
Company replied
We got the Post Office Travel Money Card for a cruise last year and we’re using it again for our holidays this year because it’s been so reliable. What you see is what you pay, with no extra card fees... See more
Company replied
Company details
Written by the company
The Post Office Travel Money Card helps customers travel smarter. It’s a convenient prepaid card, powered by Mastercard® that can be loaded with multiple currencies, giving you control and confidence when spending abroad. Easily managed in the app, online, over the phone or in-branch, the card makes travel simple, secure, and stress-free.
Contact info
United Kingdom
- postoffice.co.uk/travel-money/card
4.1
Great
5K reviews
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At Trustpilot, it's all about human content. This business can also access our AI-assisted response tool which helps them draft replies.
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Reply from Post Office Travel Money Card
Dear CJH,
We are happy to hear that our consistent quality of care meets your standards. Thank you for your review.
Post Office Travel Money Card
Easy to Highly Recommend and apply for
Easy to apply for, Easy to use and understand
I highly recommend 👍
1 October 2026
Unprompted review
Reply from Post Office Travel Money Card
Dear Stephen,
Thanks so much for your lovely review, it really means a lot to us. If you have friends or family who might enjoy our Travel Money Card too, why not refer them? You’ll earn £10 for each referral (up to 10 friends - up to £100), and they’ll get £10 as well. Just visit our website or the Post Office Travel Money app and search Refer a Friend. We’d love to welcome them.
Post Office Travel Money Card
The card is accepted wherever a credit is.
The card is accepted wherever a credit card is, it's easy to top up you money and easy to transfer from one currency to another.
1 October 2026
Unprompted review
Reply from Post Office Travel Money Card
Dear Leigh,
Thanks for the great review. We’re glad you had such a positive experience. If you know anyone who’d benefit from our Travel Money Card, you can refer them and earn up to £100. Simply visit our website or the Post Office Travel Money app and search “refer a friend".
Post Office Travel Money Card
A great easy to use service.
11 March 2026
Reply from Post Office Travel Money Card
Dear Conrad,
We're happy to hear that you find our service convenient and easy to use.
If you know someone who might also enjoy our Travel Money Card, you can refer them and earn up to £100, we’d love to welcome them. Just head to our website or the Post Office Travel Money app and search refer a friend.
Post Office Travel Money Card
I top up my card prior to traveling
I top up my card prior to traveling. I wanted to top when I was away. I tried 3 times to do a top up through app and nothing happened. Yet top up with my local post office using the same debit card no problem. It's not useful if you can top up through app. That's defeat the purpose of having the card as back up.
27 September 2026
Reply from Post Office Travel Money Card
Dear Mary,
We’re very sorry to hear you experienced difficulties with loading your Travel Money Card while abroad. We understand how frustrating this can be when you’re away from home.
We’ve reached out via email, as we would like to investigate this further for you, please feel free to reply directly to that message.
Post Office Travel Money Card
all good other then slow response on…
all good other then slow response on the app sometimes
Hard to with draw cash when back home in the UK and your charged for the with drawual.....
11 March 2026
Reply from Post Office Travel Money Card
Dear David,
We appreciate your review. Thanks for sharing your feedback. We’re sorry if fees or charges caused frustration while using your card overseas. The Post Office website has full information on fees and how they apply abroad, so you can plan ahead and make the most of your card.
Post Office Travel Money Card
Easy and secure way to carry foreign currency.
Uploaded euros onto this for a 6 week trip. Easy to upload as and when more funds were required. Used it to pay for everything whilst traveling, hotels on booking.com, restraints, supermarkets, bars etc. Positive experience all round. Only need to upload a few euros at a time which saves carrying around your main bank cards or lots of cash.
1 June 2026
Unprompted review
Reply from Post Office Travel Money Card
Dear Jane L Carr,
We appreciate your positive feedback and are happy you found our card easy to use. Making things simple for our customers is always our goal.
Post Office Travel Money Card
I always use this card when traveling…
I always use this card when traveling and I never have a problem with it I would recommend this card, it saves having to use your main bank card when traveling
12 September 2026
Unprompted review
Reply from Post Office Travel Money Card
Dear Lynda,
We really appreciate your review. It’s great to hear that exchanging your money was straightforward, making international spending smooth is exactly what we hope to provide.
If you know anyone who’d benefit from our Travel Money Card, you can refer them and earn up to £100. Simply visit our website or the Post Office Travel Money app and search “refer a friend".
Post Office Travel Money Card
Newport St Bolton. Appalling customer service.
Newport St Bolton. ABSOLUTELY APPALLING CUSTOMER SERVICE. Went in to purchase currency. The staff were not only unhelpful but downright rude. The Post Office published rate did not resemble this branch's rate, and without raising any complaint regarding the exchange rate I was very rudely informed they can apply whatever rate they wish. I understand their right but the manner of first woman was unacceptable when I ask why she was being so rude she waved me away and told to me to que up at another counter. At the other counter Safira was better to deal with but refused to give me the name of previous woman but told me to go and check her badge. When I asked if there was a manager I could to speak to she said he was not in and dismissed my request! I gave up at this point as obviously they were not offering any service level what so ever. NOTE OF WARNING FOR ANYONE WANTING TO BUY CURRENCY HERE.
23 September 2026
Unprompted review
Reply from Post Office Travel Money Card
Dear Yvonne,
Thank you for taking the time to share your feedback. We’re sorry your experience with our customer service didn’t meet expectations.
Please note that this is the Post Office Travel Money Card TrustPilot review page, it appears you are looking for the Cash Currency and general customer services. If you'd like to speak to someone regarding your experience, please contact the Cash Currency line on 03458 500 900.
Post Office Travel Money Card
Easy to use while in France
30 August 2026
Reply from Post Office Travel Money Card
Dear Happy Customer,
We're happy to hear that using the card abroad was easy for you. We really appreciate your review.
Post Office Travel Money Card
Easy and safer option
Easy and safer option. Husband and i add our spending money to our cards.
Can get cash out, top up quickly, tap and go like any other card, but safer as its not your bank card or credit card!
6 September 2026
Unprompted review
Reply from Post Office Travel Money Card
Dear Sharon,
We appreciate your positive feedback and are so glad you found our product safe and easy to use.
It really means a lot to us. If you have friends or family who might enjoy our Travel Money Card too, why not refer them? You’ll earn £10 for each referral (up to 10 friends - up to £100), and they’ll get £10 as well. Just visit our website or the Post Office Travel Money app and search Refer a Friend. We’d love to welcome them.
Post Office Travel Money Card
Simply did not work
Simply did not work when it came to the first Chip and Pin transaction. Took it because it got a better cash conversion rate but given there are loads of other 'no charge' card options I was unconvinced there was a point to this card. In the end it is now just hassle to find a way to get money back. Recommend you use Monzo, Revolut or Chase etc.
24 September 2026
Unprompted review
Reply from Post Office Travel Money Card
Dear Webclient,
We’re sorry for the trouble you had using your Travel Money Card. We understand how important it is to access your funds easily.
If you’d like to discuss your experience or need assistance, you can reach us on 0207 937 0280 or at info@postoffice.travelmoneycard.co.uk — we’re happy to help.
Post Office Travel Money Card
I have never ever been so discussed in…
I have never ever been so discussed in the Post Office, a so called professional company, the way they have treated me is an absolute disgrace.
They took my money paced it upon my card then froze it for no reason what so ever, this happens nearly 5 x weeks ago, it is still not resolved, 3 x cards totalling nearly £1400, they don’t return my calls, they are ignoring my emails, and basically treat me like I’m nothing, they won’t even let me put a complaint in, an absolute joke, I can see now why the Post Masters where treated so so badly, they have done the very same thing to me. Do your self a big favour, don’t let them take your monies, shower of SHITE.
Isnt it bizarre, you put a comment on Trust Pilot about an issue you have with the Post Office, ( never called me back & ignoring my emails) before now, and only now do they want to talk with me, what a strange coincidence 😂😂
28 August 2026
Unprompted review
Reply from Post Office Travel Money Card
Dear Mr Andrew Parr,
Thank you for taking the time to leave a review. We’re very sorry for the experience you described.
To assist you further, we’ve requested more information via Trustpilot, you should see the email shortly.
Alternatively, please don't hesitate to contact our customer services on 0344 335 0109 or +44 207 937 0280 if calling from outside the UK, we are open 24/7. You can also reach us via email at info@postoffice.travelmoneycard.co.uk
Post Office Travel Money Card
DO NOT USE - NOT FIT FOR PURPOSE
As mentioned by others in the 1-star reviews, these travel cards are very inconsistent and it made me feel extremely vulnerable being in a foreign country with no financial security. We struggled to get the card set up, it did not activate properly, despite showing as activated. It refused two purchases whilst abroad. Then on return, despite stating you could spend any left over cash on it to make purchases in the UK, as it is multi currency, our online grocery shop payment was not accepted, but the money has still left the post office travel card. We now owe for the shopping but our money is missing. The Post Office have informed us that it will take ten days to initiate a dispute form. We have to fill it in and return it, which then takes up to 45 days to be processed. I imagine with the processing times, we could be without the money for almost 3 months. We have had no guarantee we will actually get the money back. I find this unacceptable and I would not recommend using a travel card to anyone.
16 September 2026
Unprompted review
Reply from Post Office Travel Money Card
Dear Sarah,
We’re sorry your experience wasn’t fully positive. We’d love the chance to help or answer any questions you may have.
We’ve reached out to gather more details from you to investigate further, you should receive an email shortly. Alternatively, please contact us on 0207 937 0280 or email info@postoffice.travelmoneycard.co.uk; we’d be happy to assist.
Post Office Travel Money Card
Quite easy to set up using the card
Quite easy to set up using the card, worked well on a recent Spanish holiday .
14 September 2026
Reply from Post Office Travel Money Card
Dear Michael,
We appreciate your positive feedback and that you find the card easy to use and load. It's great to know you're enjoying the Travel Money Card.
Post Office Travel Money Card
Do NOT use this travel card
Do NOT use this travel card when visiting abroad, bcos I have experienced so many problems, it's unbelievable. .!!
I've had problems topping up my card which is linked to my bank and today I haven't been able to withdraw any money or pay for anything bcos mine and my daughter's cards kept being declined, despite having sufficient funds on the cards.
There's no option to contact via live chat and I have had to contact via email.
The phone numbers are NOT 24/7 and there's a temporary service on both numbers, so unable to call anyone!!
Useless customer service and I regret using this payment method when I'm on holiday abroad.
Being left in a foreign country without the means to pay for anything or withdraw cash, is diabolical. .!!!
23 September 2026
Unprompted review
Reply from Post Office Travel Money Card
Dear Binta,
We’re very sorry to hear you experienced difficulties with your Travel Money Card while abroad. We understand how frustrating this can be when you’re away from home.
It’s very helpful for us to understand where we can do better. We’ve shared your comments with the relevant team to look into this further.
To assist you further, we’ve requested more information via Trustpilot, you should see the email shortly. Or you can reach us at 0207 937 0280 or info@postoffice.travelmoneycard.co.uk.
Post Office Travel Money Card
Reply from Post Office Travel Money Card
Dear Susan Burns,
We're happy to hear that you find our service convenient and easy to use.
If you know anyone who’d benefit from our Travel Money Card, you can refer them and earn up to £100. Simply visit our website or the Post Office Travel Money app and search “refer a friend".
Post Office Travel Money Card
Trying to pay the hotel in Mallorca for…
Trying to pay the hotel in Mallorca for the local tax became a problem, it rejected the card but after that we just used the card to draw money out of the cash dispensers.
10 September 2026
Reply from Post Office Travel Money Card
Dear Patrick,
We're happy to hear that our card offered you a convenient way to manage your finances while abroad. Thank you for sharing your positive experience.
Post Office Travel Money Card
Reply from Post Office Travel Money Card
Dear Mr Rowley,
We appreciate you bringing this to our attention. We're sorry you encountered issues. We'll review this to improve clarity.
If you’d like to discuss your experience or need assistance, you can reach us on 0207 937 0280 or at info@postoffice.travelmoneycard.co.uk — we’re happy to help.
Post Office Travel Money Card
Exchange rate quite poor for low amount…
Exchange rate quite poor for low amount transfers.. will only use in emergency.
13 September 2026
Reply from Post Office Travel Money Card
Dear Customer,
Thank you for taking the time to share your feedback, we really appreciate it. We take your comments on the exchange rate seriously. We’re always working to improve our service and deliver the best possible experience for our customers.
Post Office Travel Money Card
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