I ordered the wrong size bikini top, twice. I emailed customer service and they were wonderful at taking care of my return/exchange! The swim suit I ordered was great quality and the colors were so vi... See more
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Company details
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Welcome to Popvil.com! Popvil (www.popvil.com)is a highly personalized swimwear brand providing obsessed, high quality and affordable swimwear. We focus on functional fit and round out our selection with aesthetics of the moment. Our vision is to empower all women and girls to attain real self-love and celebrate their real women's curves.
Contact info
UGD C/O Xuzong MERCHANT, 248-23 Brookville Blvd ROSEDALE, 11422, NY, United States
- support@popvil.zendesk.com
- popvil.com
Replied to 27% of negative reviews
Typically takes over 1 month to reply
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Quality service
I recently ordered two bathing suits from Popvil, and I couldn’t be happier with my experience! Both suits looked look exactly as described—flattering, comfortable, and great quality. It’s always a relief when online purchases turn out even better than expected.
On top of that, their customer service was excellent. They were responsive, helpful, and made the entire process smooth and stress-free. It’s clear they care about their customers and stand behind their products.
I highly recommend Popvil and will definitely be ordering from them again. Five stars all the way!
I’ve never worn a 2 piece until now!
I have NEVER been able to find a 2 piece that I am comfortable in until I found Popvil. I absolutely love this bathing suit! Definitely encourage you to size up, except for the bikini bottoms! Get your normal size in those! Customer service has been top notch!
I love the vibrant colors of my…
I love the vibrant colors of my swimsuit! I received my order very quickly. I would definitely order from Popvil again.
Terrible Return Service - hidden fees - avoid at all costs
Ordered 4 items to try on - 1 dress, 3 swimsuits. 1 swimsuit and the dress looked great and I was happy with the fit. 2 were just unflattering, one was too short for my torso and the other was bulky in a weird way.
This is where the issue starts. I logged onto the site to start a return for the 2 items, and was unable to do so. I emailed customer service and they told me they could only refund me around $26 for 2 bathing suits that were $39 each. I told them their numbers were off....we are a week into going back and forth over a refund of what I calculate to be $67. The last exchange they came back with this morning and said they could give me $56. I again replied that the math was wrong.
I have asked for a proper return receipt, detailing the charges and shipping label at least 4 times. They have been unable to produce one.
The 2 items I am keeping are not worth the hassle of getting these other items returned. I will be sticking to Cup of She in the future for online bathing suit orders.
Great customer service.
Great customer service and very understanding when exchanging size.
Love the bathing suits
Love the bathing suits, customer service was good about getting back quickly
Great quality
Great quality, fast shipping, customer service responsive and helpful to exchange a size.
They were quick to ship and offered to…
They were quick to ship and offered to resend a new size for free when mine was too small that I ordered.
Appreciate them
Cute suits but Size up
Cute suits but Size up! I had to return and they exchanged sizes for me with an email.
Everything showed up just as it was…
Everything showed up just as it was advertised. Beautiful colors, suits, and cover ups. The material is great quality and I’ve already placed another order!
I finally found a swimsuit company that…
I finally found a swimsuit company that can work with me. I’m able to order the tops and the bottom separately to actually fit my body, though I underestimated the sizing of my top. I reached out to them and they are willing to send me a bigger size this has been so easy for me compared to other sites. Thank you so much for being my new favorite place to shop
I had issues with sizing and customer…
I had issues with sizing and customer service offered to send me a different size.
The suits were great
The suits were great. I had to make a change in sizing after ordering and customer service helped no problem. Afterwards I needed a new size and they were able to help me with that as well. Happy with my new swim suits and customer service
The are agreeing to send me a…
They are agreeing to send me a replacement of a package I ordered that was stolen if I leave a 5 star review which is unethical, but here we are.
love these swimsuits!!!!
Received my order very fast
Received my order very fast, ordered 2 swimsuits. Great quality
Very responsive customer service
Very responsive customer service. I needed to exchange for a smaller size and customer service responded promptly.
I love the vibrant colors of these!
I love the vibrant colors of these items! Definitely size up but overall the customer service was helpful as well!
The swimsuit is beautiful
The swimsuit is beautiful. Customer service was great about exchanging it for a bigger size. Such a great experience.
Order came in and it was the correct…
Order came in and it was the correct product but sizing was not accurate. I reached out to customer service and conversed with them regarding my issue and they said they would send a replacement! Love the colors and design but def size up!
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