Pop Collectibles Reviews 

Terrible response time, low urgency to find resolution, multiple lies told to me. Been waiting months for a refund on a product order they cancelled. Any store can sell an item. You can tell the worth of any business by how they handle situations when they go wrong.

I will say first that this starts at an error on my part - I ordered something and accidentally put in the wrong email address. I own that mistake. They did not confirm the email address prior to charging me but I do not know what their standard is for that. After 5 unanswered emails, I reached out to them via IG. Their response time and thoroughness of their replies was awful (messages sent on 12/13/25, 12/16/25 and 12/31/25 before getting a response to my first question). Constantly waiting for replies and constantly needing to follow up to remind them I exist. After a back and forth of actually getting someone live on 1/13/26, I requested a refund. I was told on 1/30/26 that they cancelled my order a while back due to a lack of response to the incorrect email - the first anyone had mentioned that as being what happened. I was told on 1/31 that a refund has been sent. I wanted clarity on how the refund would be handled, and saw nothing come through on my card and messaged again on 2/4, 2/9 and 2/13 and finally got a 'let me check on it'. Messaged them again on 2/18 and was told on 2/19 that it would 'be with me next week' (which means the message on 1/31 indicating the refund had been sent was a lie).

Follow up messages on 2/28, 3/5 and 3/11. Reply on 3/12 saying 'it will be sent to the credit card used' - meaning a refund had not been sent yet? It is now 3/23 and there has been zero refund seen. Again, I understand I made a mistake by putting in an incorrect email address but all they have done since then is lead me around so they can avoid sending me my money back.

**updated 4/15/26 - Following my post here, I was contacted and they said they would resolve my issue but that I should remove this review first. I told them this reflected my experience and it was up to them to change that. They continued to tell me my refund would come through.
3/25 - They told me funds had already been removed from their account. I told them, as per my credit card no attempt had been made to refund me.
3/26 - asked me if I wanted store credit instead, told them no.
4/2 - Had to ask again about status of refund. They told me it would be resolved this week.
4/3 - Told me it would be resolved in one working day.
4/8 - Still no refund, let them know. No response.
4/13 - Still no refund, let them know. No response.

I think you did a great job getting the product to me. had a hold up at custom’s but very satisfied with service

Purchased a grail figure from the store and was delivered within 5days. The package was well secured and arrived safely! Excellent service!

Arrive fast no damage on the item

Product was delivered in a timely fashion, merchandise arrived intact!

Excellent selection of items
Excellent and quick no hassle shipping

Insanely quick delivery to the UK! Will definitely use again!

Buying from the US. I would say its amazing, i bought 3 hot toys figures from them and they arrived in less than a week!

extremely fast shipping and delivery package was in pristine condition

Answered all my inquires about my order and helped me out a bunch with pre order updates and shipping!

Love Tony Tony Chopper

If Pop Collectibles has something you want, get it. They ship out fast, and the packages always arrived in great condition.

I placed three separate orders on November 13, 2025, for 3 Hot Toys Iron Man Mark 42 2.0 Deluxe Special Edition (Second Batch).

According to the seller’s website, second batch items would be shipped within 30–60 days after the official release date (November 13, 2025). However, more than 100 days passed without shipment or tracking information.

I contacted the seller multiple times for updates. Initial responses stated they would check, but no confirmed tracking information was ever provided. Follow up emails often went unanswered, and I was warned about sending too many inquiries.

Meanwhile, the same item appeared on their website as “In Stock” at a higher price, while my order remained unshipped. My original product page later showed a 404 error.

After the promised timeframe had clearly passed, I opened a PayPal “Item Not Received” case. The seller then decided to cancel my order and stated that a 10% cancellation fee would be applied. They also asked me to close the PayPal case if I wanted the order to proceed.

At this point, I am seeking resolution through PayPal.

Buyers should be aware of potential delays, communication issues, and cancellation fee enforcement even when shipment deadlines have passed.

I pre-ordered the Hot Toys Chewbacca with C3PO, item was sent very quickly after release, great communication and they always support me with my questions and UK delivery. I have used them multiple times with no issues at all.

This Company Delivers everytime. Great products, good delivery times, and the items are FANTSTIC. Almost lifelike. Don't take it from Me, just go overthere and try it youre self. You will not be disapointed.

Excited for my order to come , helpful service

Their communication is really fast and helpful!

The website was super easy to navigate and order while the customer service were really quick and communicative to respond so I would order from here again

Ok first they have amazing customer service I got Inart 1/12 Batman about 5 months ago my experience with them was amazing and I just bought the Batman who laughs from Lppz and I had a question they answered right away and I’m so exited I whould definitely recommend