Pop Collectibles Reviews 

EVERYTHING PEOPLE SAY ONLINE IS TRUE!!!
All I'm asking is for my money back when trying to cancel an order and their policies purposely contradict themselves to take as much money from you as possible. Do not let them take your money and do not trust anything people say about this website that are positive they're all paid or silenced. They took more than the so called policy they keep mentioning to me so their point doesn't even make sense, almost took half of my money!!! 10% is totally reasonable and fine but they make up another very specific policy to ensure they take more than 10% doesn't matter if you pay in full or deposit. Literally almost word for word from someone else's experience on Reddit has happened to me so it's an occurring issue that you will deal with if you buy from them.

Response to pop collectibles reply:
First of all, you have two different policies that contradict each other for deposits. Second of all, you took more than what your so called non refundable was, more than 50% of what was owed back. Lastly, you were highly unprofessional and outright lying to me through emails and that’s only when you did respond which wasn’t a lot. Look at you trying to sound all professional now as this review is public. Go read all the other negative reviews people, it’s a trend with this company. Ridiculous. I hope y’all rot where you belong. STILL HAVENT GOT A SINGLE PENNY BACK BTW SO UR ARGUMENT ABOUT A NON REFUNDABLE DEPOSIT DOESNT HOLD WHEN I PAYED IN FULL NOT A DEPOSIT.

I made a preorder months ago, and since the product's release, they have been nothing but helpful with notifying me of the status of my order. As well as simply being an all-around pleasant experience to purchase and deal with. If I decide to buy more collectibles, this is the first place I will go to with my business.

They were quick to respond and gave me update on my order. Good to know after Pre Ordering my figure they remembered to contact me after so long now it’s released. This is my first time ordering from them. I will give another review once I received my order upto now a very good experience.

Very good service
Best to message them by email or via instagram
Good shipping service I have bought 3 figures from them they have not disappointed

A great company to work with who always offers a fantastic service and frequent updates on deliveries

Only experience with preorder which was never fulfilled and never shipped. I didn’t receive a tracking number or anything

It’s unfortunate I have to write this review but I have given this company a massive amount of time and patience to make the issue I have corrected.

In 2025 September I ordered the new Iron Man 2 Black Widow Hot Toy and when it arrived it was missing the iron man pieces from the version I ordered. They sent me the version that didn’t come with the extras. So I reached out and they were at first confused why the parts were not there and asked me to send them pictures of the boxes and all. I did, and they told me they were going to look into it. I asked for an update about once a week and a couple months later they said they ordered the missing parts from the company and assured me they will send it “soon”. Another month passed, we were in December and they still told me the parts are “on the way” Finally at the end of the year they told me the parts arrived at their office! A couple weeks later passed and they asked for my shipping address again without any updates and said OK they will ship it. At the end of January, they assured me that they shipped it out, but I had no tracking. It was in the beginning of March 2026 that they kept giving me more excuses they made a label from FedEx However that just was on “label created”. Only it never updated and now we are in the middle of April and I still have not received anything and they still are telling me that it was shipped out but tracking still never updated like it usually did in the past.

Overall, I’m most disappointed with the lies that they keep telling me that the parts are available and shipped. The tracking number never updated for months now. I have bought several hot toys from them giving them some good business and this is how they treat me in the end. I gave them way more than enough time to make it right and they just kept stringing me along. Thats the worst feelings in all of this mess.

As of July 10th, 2026, they still never tried to make it right and stopped all communication with me when this review published back in April 2026. At the time, they told me to take it down or they will not continue to help me. However, they never solved my wrong order issue to begin within the 7 month period. I would be happy to adjust this review in a positive light if their communication and promises were on point in the end.

I really enjoy buying from Pop Collectibles. This review pertains to a preorder, and I appreciate being able to purchase items, with trust, that aren't available to me in the USA. Highly recommended.

Fantastic service! Delivery came very quick and safely.
I recommend this site highly.

ive been a regular customer in popcllectibles for the inart figures, so far been very reliable and really fast shipping when the product is available. but could improve more on the communication side of things.

Very fast shipping, great service. Thank you

I have always found pop collectibles to be reliable & always reply to any correspondence I send to them. They are always happy to help with any queries & also we’re very helpful & fair when I received a faulty item a few months ago. I would recommend them to anyone who wants to collect. Always prompt & friendly

Best company / team to help me build my collection

Im really excited for my Inart Batman Arkham Origins figure and hopes that it comes protected.

Fast and easy. Very informative on the product I purchased.

This is not my first time buying from Pop Collectables, they always have what I'm looking for !

Although I saw beforehand some negative comments all over Reddit, I saw many others posting positive reviews. So as of April 2026, I can fairly say they are very responsive to emails, very respectful with even someone like me asking an excessive amount of questions, and are very prompt with their shipping time!

Thank you PopCollectibles! I’m so happy I could still find an Inart Paul Atreides for retail price! They have easily earned my future business.

For the haters and the skeptics, you make your own choices. Many seem to report delays with pre-orders, but it seems like in the world of luxury toy making, delays are to be expected. I recommend you reach out directly via email and i’m certain after a small email exchange you will agree with me. :)

Fantastic company to deal with, excellent customer service and quality items. Very highly recommend

Have not finished my experience with you guys. I just bought my first figure from you guys. Waiting for my delivery. Then, I will do my review. But so far, it's good