Pom Pom London Reviews 

16,906
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 2,921 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products, highlighting the beautiful soft leather and stylish designs that are both luxurious and practical for everyday use. Many appreciate the wide variety of colors, styles, and sizes available, along with the versatility offered by interchangeable straps. The ordering process is described as efficient, with fast shipping and timely delivery, often arriving well-packaged and in excellent condition. Customer service is frequently highlighted as outstanding, with representatives being very helpful and responsive in resolving issues. However, some customers also noted that popular items sell out quickly and are not always restocked, and a few experienced issues with missing items in their orders or bags arriving with a musty odor.

What people talk about most

Product

Clients share positive opinions on product, consistently praising the beautiful design, high quality, and... See more

Quality

Users describe positive interactions with quality, consistently praising the beautiful, high-quality leather... See more

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising the speed and... See more

Order

Consumers find the ordering process to be positive, with many stating they will definitely order again and... See more

Customer service

Reviewers highlight positive aspects of customer service, consistently describing it as excellent and... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I’ve being a big Pom Pom lover for a few years & have a lovely collection of these amazing bags, straps & accessories. I also have a lovely partner who probably knows more about Pom Pom London, tha... See more

Company replied

Rated 5 out of 5 stars

Since finding Pom Pom London in February 2025 I have purchased many bags from them, I absolutely love them. Their shipping is very fast & the customer service you receive is fantastic should you have... See more

Company replied

Rated 5 out of 5 stars

Saw the advert on Instagram and was a little anxious.... Well, you can never be sure when you're parting with your money online! Couldn't be happier - absolutely beautiful quality bag, perfect for o... See more

Company replied

Rated 5 out of 5 stars

I purchased my first PPL bag in April (2026). Shipping was fast and the bag arrived in excellent condition. I bought an Original bag and it instantly became my favourite bag. The additional straps y... See more

Company replied


Company details

  1. Women's Clothing Store
  2. Fashion Accessories Store
  3. Handbags Shop

Written by the company

Pom Pom London was born in 2015 with the aim of delivering affordable, stylish and contemporary products. All our products are sourced and designed from the UK. We are passionate about creating fashion pieces that are unique and fun for all ages and our expanding range is a reflection of this. Whether you are looking for a warm hat or a useful bag we hope you find something appealing. Thank you for looking. Of course please do not hesitate to get in touch should you have any queries about anything! Pom Pom London Team x


Contact info

4.8

Excellent

TrustScore 5 out of 5

17K reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 69% of negative reviews

Typically replies within 2 weeks

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4.8

All reviews

(16,906)

2,892 reviews in the last 12 months

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Rated 4 out of 5 stars

Fun bags and great people!

Fun leather bags with many mix and match possibilities! The Pom Pom London community on social media is like a big embracing family and renders the experience exceptional and very heartwarming!

30 June 2026
Unprompted review
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Reply from Pom Pom London

Thank you so much for your lovely review! We're delighted to hear you're enjoying the versatility of your bags and feel part of the Pom Pom London community. We really appreciate your kind words and support!

Pom Pom London Team x

Rated 5 out of 5 stars

Gorgeous well made bags

Gorgeous well made bags, the only problem is too much choice.

16 February 2026
Unprompted review
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Reply from Pom Pom London

Thank you for your lovely review! We're so pleased you love the quality of our bags. We know having so much choice can be a tough decision, but we're glad you're enjoying the collection!

Pom Pom London Team x

Rated 5 out of 5 stars

I love this bag

I love this bag. I get so many compliments on it and asked where I got it. I always tell them Pom Pom London!

1 May 2026
Unprompted review
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Reply from Pom Pom London

Thank you so much for your lovely review! We're delighted to hear you're loving your bag and that it's receiving so many compliments.

Thank you for recommending Pom Pom London – it really means the world to us!

Pom Pom London Team x

Rated 5 out of 5 stars

Lovely bags

I'm always a bit reluctant to order from websites when I see lots of adverts on social media but after seeing one of their bags in person, I decided to order.

I have a couple of designs now and they're beautiful and really well made. The leather is good quality - thick and soft. I can't fault the quality, and I'm the sort of person who takes a measuring tape to a bag if it looks a bit off! I've also bought one to put away for my Mum's Christmas because it was a seasonal colour and I worried it might sell out.

The folk themselves seem lovely too - I sent a Facebook message asking if a certain design and colour combination would be back in stock and they replied super quickly.

The only thing I would change is to stop stuffing their bags so much for delivery. Everything else is spot on.

11 April 2026
Unprompted review
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Reply from Pom Pom London

Thank you so much for your wonderful review! We're delighted to hear you're loving your bags and that you've had such a positive experience with both our products and customer service. We really appreciate your feedback about our packaging too, and we'll be sure to pass it on to the team.

Thank you for your support!

Pom Pom London Team x

Rated 5 out of 5 stars

I absolutely love these bags/purses.

I absolutely love these bags/purses. Incredible quality with a huge color selection! This will be my 5th!! The selection of different straps is wonderful. Shipping is always fast.

20 April 2026
Unprompted review
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Reply from Pom Pom London

Thank you so much for your lovely review! We're thrilled to hear you're loving your Pom Pom London collection. Your continued support means so much to us, and we're delighted you've enjoyed the quality, colour selection and fast shipping!

Pom Pom London Team x

Rated 5 out of 5 stars

Great service

Progress after placing the order is efficient via email. Delivery really quick as I requested via the postage to be. If any issues they are always very helpful and will resolve the issue. I did experience a problem on my last order and the matter was resolved with what I wanted.

22 June 2026
Unprompted review
Pom Pom London  logo

Reply from Pom Pom London

Thank you for your lovely review! We're so pleased to hear you've had a positive experience with our service and that everything was resolved for you. We really appreciate your kind words and support!

Pom Pom London Team x

Rated 5 out of 5 stars

My mum brought me a maple Sutton and I…

My mum brought me a maple Sutton and I absolutely love it.
It fits so much and looks absolutely beautiful.
The quality of the leather is second to none.
Can’t wait to buy myself one in another colour way. I would recommend pompom London to anyone who loves good quality and a chic look.

17 June 2026
Unprompted review
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Reply from Pom Pom London

Thank you so much for your lovely review! We're delighted to hear you’re loving your Sutton and that you’re happy with the quality and style. It’s wonderful to know you’d recommend us, and we can’t wait for you to choose your next colourway!

Pom Pom London Team x

Rated 5 out of 5 stars

Beautiful bags

Beautiful bags. This is my 5th PPL bag. Great quality. Customer service is excellent. Orders arrive really quickly too.

10 June 2026
Unprompted review
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Reply from Pom Pom London

Thank you so much for your lovely review! We're thrilled to hear you're enjoying your fifth Pom Pom London bag and that you've been happy with both the quality and our service. We really appreciate your continued support!

Pom Pom London Team x

Rated 4 out of 5 stars

I have made several purchases from PPL…

I have made several purchases from PPL mostly Original or Lambeth bags, all of which have been absolutely beautiful. I love the range of colours and matching accessories available.
The delivery is usually within two working days which I find acceptable.

1 April 2026
Unprompted review
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Reply from Pom Pom London

Thank you so much for your lovely review! We're delighted to hear you're enjoying your Pom Pom London bags and the range of colours and accessories. It's great to know your orders are arriving quickly too!

Pom Pom London Team x

Rated 5 out of 5 stars

Cute replacement bag strap

I bought a replacement bag strap for my Pom Pom London bag; not because there was anything wrong with the ones I already have that came with my original bag, but because this one was a new design and simply beautiful. It was calling out to me to be used with one of my bags. PPL straps are uniformly good quality with robust hardware that lasts and lasts, so I knew I would be happy with the quality. The design is a step away from the usual straps you find everywhere, so is right up my street!
If you are considering a purchase, I wholeheartedly recommend the PPL range of straps. They may appear pricy compared to others at first glance, but the quality is far above - and don't forget you can get your straps free (two of them!) if you choose to buy one of their delightful leather bags at the same time.
Thank you, once again, PPL. I shall be back for more in future, I have no doubt.

8 June 2026
Unprompted review
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Reply from Pom Pom London

Thank you so much for your wonderful and thoughtful review! We're delighted to hear you're enjoying your new strap and really appreciate your kind words about the quality and design. It means a lot to have your recommendation, and we're so pleased you're part of the Pom Pom London family!

Pom Pom London Team x

Rated 5 out of 5 stars

Multiple PomPom London bag owner!

I have multiple PomPom London bags - my preferred styles are original and original mini.
Great quality products and I love the range of colours
My only ask - please make tassels available for all colours!

28 June 2026
Unprompted review
Pom Pom London  logo

Reply from Pom Pom London

Thank you so much for your lovely review and continued support! We're thrilled to hear you enjoy your Pom Pom London bags and the range of colours. We really appreciate your feedback about the tassels too and will be sure to share it with the team.

Pom Pom London Team x

Rated 5 out of 5 stars

Great quality bags

Great quality bags , with the best customer service , would recommend

3 June 2026
Unprompted review
Pom Pom London  logo

Reply from Pom Pom London

Thank you so much for your lovely review! We're delighted to hear you're happy with the quality of your bag and our customer service. We really appreciate your recommendation!

Pom Pom London Team x

Rated 5 out of 5 stars

Love this brand!

Love this brand- beautiful quality bags, great customer service, always had a positive experience with my orders ♡

16 June 2026
Unprompted review
Pom Pom London  logo

Reply from Pom Pom London

Thank you so much for your lovely review! We're delighted to hear you've consistently had a positive experience with your orders and that you love the quality of our bags and service.

Pom Pom London Team x

Rated 5 out of 5 stars

Stunning French Lavender City Slim!

Love my new French Lavender City Slim bag - a quality bag in a truly gorgeous colour for the summer. Got a fab special offer which included three straps, a tassel keyring and a gorgeous coin purse!

27 June 2026
Unprompted review
Pom Pom London  logo

Reply from Pom Pom London

Thank you so much for your lovely review! We're delighted to hear you're loving your French Lavender City Slim bag and all of your bundle goodies. We hope you enjoy using them throughout the summer!

Pom Pom London Team x

Rated 5 out of 5 stars

Sweet Sutton Sling Bag

I love my soft leather Sutton Sling Bag in slate blue. It was delivered to my USA address within a week. A follow up of two extra straps that I omitted to order initially, were sent by Pom Pom customer service within days of my informing them. I couldn't expect better service. I forgot to mention that the two patterned straps are fabulous!!!!

17 June 2026
Unprompted review
Pom Pom London  logo

Reply from Pom Pom London

Thank you so much for your wonderful review! We're delighted to hear you're loving your Sutton Sling Bag and that your order arrived so quickly in the USA. It's also great to know our customer service team could help with your extra straps, and we're so pleased you're loving them too! Thank you for your continued support.

Pom Pom London Team x

Rated 5 out of 5 stars

Beautiful bags in a variety of styles…

Beautiful bags in a variety of styles and colours. Collecting becomes a habit! My particular favourites are the Sutton, the Original and the Plus sizes. Customer Services are great if you need them. Highly recommended.

24 June 2026
Unprompted review
Pom Pom London  logo

Reply from Pom Pom London

Thank you so much for your lovely review! We're delighted to hear you're enjoying your Pom Pom London collection and have found some favourite styles. We really appreciate your recommendation and your kind words about our customer service.

Pom Pom London Team x

Rated 5 out of 5 stars

Fast delivery & beautiful bags

26 June 2026
Unprompted review
Pom Pom London  logo

Reply from Pom Pom London

Thank you so much for your lovely review! We're so pleased to hear you're happy with your bag and our fast delivery. We really appreciate your support!

Pom Pom London Team x

Rated 5 out of 5 stars

The bags are beautiful and functional

The bags are beautiful and functional. The website is user friendly and I’ve recieved my orders just a few days after they’re placed!

26 June 2026
Unprompted review
Pom Pom London  logo

Reply from Pom Pom London

Thank you so much for your lovely review! We're delighted to hear you're enjoying your bags and found our website easy to use. It's great to know your orders have arrived so quickly too!

Pom Pom London Team x

Rated 5 out of 5 stars

This is a great company

This is a great company. I have bought quite a few bags from them - all good quality , lovely bags. They aren’t the cheapest but are worth the quality. However what makes it such a great company is their customer service. I had a delivery of a bag but someone had taken the bag out of the box. I contacted them immediately and within 48 hours I had a replacement bag with no cost to myself and such a straight forward transaction. Obviously someone had swiped the bag from the package but the customer service advisor was so helpful and understanding. Such a great service. thank you PPL

24 June 2026
Unprompted review
Pom Pom London  logo

Reply from Pom Pom London

Thank you so much for your wonderful review! We're delighted to hear you've been so happy with the quality of our bags and our customer service. We're especially pleased we could resolve the delivery issue quickly for you. Thank you for your continued support – it truly means a lot to us.

Pom Pom London Team x

Rated 5 out of 5 stars

Love Pompom London bags

Love Pompom London bags. I have now got 10 different bags, all show excellent quality. Mix and match the straps.

6 June 2026
Unprompted review
Pom Pom London  logo

Reply from Pom Pom London

Thank you so much for your lovely review! We're thrilled to hear you're enjoying your Pom Pom London collection and love mixing and matching your straps. Your continued support means so much to us!

Pom Pom London Team x

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