PolyPads Reviews 

Poor customer service. I ordered a quarter sheet at Your Horse Live from Polypads (also trading under comfort zone equestrian) The item has not arrived in the 10 days promised and all calls, emails, texts, FB messenger messages have been ignored. It is a shame because I really like the look of the product ~(as seen at the show) but the company service is poor

Took over 3 weeks to arrive when I paid £6 for 48 hour shipping.

Excellent product and clear communication about delivery

Orders take weeks and they don't communicate.
Pretty sad really as the product it quality.

Received the wrong order and customer service is non responsive Very disappointed, would not recommend

Fast delivery and wonderful great product. My horse loves them as well as alot of people at the barn.

Wrong color pads , shipping ridiculous expansive. Took 4 months to arrive! Called no response

My Polypad arrived as expected. Buying from Polypad directly as I wanted the one and a half fill (not supplied by other sites I looked at) ment waiting 5-7 working days for it to be made. Once my order was complete Polypad sent by courier 48hrs service and it arrived the following day from when I received notification it was on its way.

Good service and arrived quickly.lovely spad

I had to chase an order. Your customer service telephone line isn't manned, therefore so frustrating when there isn't an answer. Maybe put an answering machine on it, so you are able to call people back. Did get back to me quickly kly via email though.

Well made and padded saddle pad. Nice colour: Forest.
It's a little on the small size length wise for me 17.5 Devoucoux saddle and I found that it slips back as has no straps.

The quality and choice of the colours and fabrics (even how much filling) is amazing. I've had polypads since I was a child (I'm nearly 40 now) and I don't use anything but polypads on my horses. I've still got pads from nearly 20 years ago in my collection and they still look new. My dogs love to sleep on them too (they are husky types and find other beds too hot). I just wish they would add mint green to their base colours!

I really love this company, they are so friendly and helpful!

I am STILL waiting ANY sort of news on my order . Have you gone bust ..???? No response to any of my emails.
This is the second order in as many months. The first one was 'apparently' lost in transit. ... then couldnt have the colour i wanted. No material. So had to settle for an alternative.
Thought it was a one off so ordered another one and guess what ???... still waiting and no news on it whatsoever. Im writing this review in case it prompts a response ! I like the product but that is the ONLY reason im persevering. NEVER had such a BAD online shopping experience in all my years. Honestly , if the item youre after is available at a tack shop nearby or stockist, then id go there. Else youll be waiting blooming ages.

I have replaced a poly pad over 20 years old . The new one is lovely . Fits well etc . Every thing a poly s !

Fab Polypad - so pleased with it and speedy postage too!

Made a complaint beginning of august via email regarding the poor quality of a poly pad I had bought. No reply. After a chase up phone call and subsequent email the complaint was upheld and I was told I would be sent a replacement. Wrong one was sent. Different style/colour. Emailed again and was told they would send the correct replacement. I have received nothing and despite emailing again, have been ignored. Very disappointed as I have been buying poly pads for 30+ years. Customer service is extremely poor.

Love your poly pads , look great and well made