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PolyPads Reviews 230

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TrustScore 4 out of 5

3.8

Equestrian Store
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Review summary

Based on reviews, created with AI

Reviewers had a great experience with this company. Customers consistently praise the high quality and excellent craftsmanship of the products, noting their durability and effectiveness. Many people appreciate the thoughtful design, with some highlighting how well the items fit and perform for their specific needs. The ease of ordering and the variety of choices available are also frequently mentioned as positive aspects of the customer experience. However, some customers were not happy with the delivery service and the time it took to receive their orders, with several mentioning significant delays beyond the stated expectations. There were also instances where people experienced a lack of communication or slow response times when inquiring about their order status.

What people talk about most

Product

Users describe positive interactions with product, consistently praising its high quality and durability.... See more

Quality

People report positive experiences with quality. Customers consistently praise the high quality and... See more

Delivery service

Clients share ambiguous opinions on delivery service. While some customers praise quick delivery, good... See more

Order

Consumers find the ordering process to be ambiguous. While some reviewers report an easy ordering experience... See more

Response time

Customers consistently note negative experiences with response times. Many reviewers report long wait times... See more

Based on these reviews

Rated 5 out of 5 stars

Great dog beds and quick delivery; thank you so much - so well made still have some going that we had for our previous dogs around 10 years ago!

Rated 5 out of 5 stars

I had heard they had shut down but obviously just gossip as received my bespoke polypads within 2 weeks of ordering and in plenty of time for HOYS. They’re stunning!

Rated 5 out of 5 stars

I have always used polypads …. I hated the fiddliness of the straps on conventional numnahs… I always like to wash my numnahs after every ride and when I discovered there was a pad WITHOUT the straps... See more

Rated 5 out of 5 stars

This dog bed is perfect and just what I wanted Arrived quickly in good condition The item is very well made and our dog loves it Very happy customer

Company details

  1. Equestrian Store

Written by the company

British made, pressure relieving saddle pads that last. There's something for everyone with PolyPads; from happy hackers to top event riders, we've got something for you. PolyPads have been the professional's choice for many years, and have proven their worth across a variety of disciplines. Our PolyPads can be designed in your choice of pad colour and binding colour, with options to add embroidery if required. They're the perfect way to look after your horse's back. Our saddlepads help to reduce and distribute pressure from the rider and saddle, improving your horse's comfort under saddle. We've got a PolyPad for nearly every saddle style and horse, with bespoke sizes and thicknesses available. We're proud to make everything by hand in the UK, with our talented and experienced machinists carefully creating each PolyPad with care and attention. All of our team are, or have been horse owners, so you know that each PolyPad is made with your horse's comfort at the heart of everything we do. The trusted PolyPad design is often copied, but never equalled. We're proud to be UK manufacturers and retailers of these trusted saddle pads and hope that your horse has benefitted from all that PolyPads has to bring.

Contact info

3.8

Great

TrustScore 4 out of 5

230 reviews

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Hasn’t replied to negative reviews

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Rated 2 out of 5 stars

Long wait time

Long wait time. No correspondence. Said it was despatched but Courier said they were waiting for the parcel. Website email address does not work. Phone number goes to Answering machine. Terrible

30 March 2026
Unprompted review
Rated 5 out of 5 stars

Lovely quality pad

Lovely pad, bought as a gift. Easy to order, plenty of colour choices. Fast postage and great communication on dispatch and delivery.

5 December 2025
Rated 4 out of 5 stars

I recently placed 3 orders but only…

I recently placed 3 orders but only received an email to say that one had been dispatched the same day as 2 of the orders were delivered. I’m still waiting for the last one.
Some feed back and updates about any hold ups would be helpful. Also I think you should say how long to expect to have to wait once you place an order for example orders usually take 2- 3 weeks to complete.

25 October 2025
Rated 3 out of 5 stars

Great product but said 48 hours for…

Great product but said 48 hours for delivery when ordering and took 31 days to arrive with no update until parcel arrived. Spending over £100 on 2 pony numnahs, both brown, I wouldn’t expect such a long wait. Great if you’re willing to wait, but not great service if not!

16 October 2025
Rated 1 out of 5 stars

No communication and no arrival of…

No communication and no arrival of product 3 weeks later. Emailed, tried calling, left voicemails, texted, whatsapped, tried disconnected landline number, Instagram and Facebook to no response. Avoid.

17 October 2025
Unprompted review

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