Pointerpro Reviews 

But this review focuses on their customer service and support. We needed it—and PointerPro delivered it.

PointerPro has enabled us to create professional questionnaires, with insightful custom reports automatically provisioned to the applicant immediately. We can now easily monitor and analyse submissions and responses which is critical for us. Whenever we have a question or query the team is always on hand to help and most of our queries are resolved at first contact.

We worked with PointerPro to create a platform for our online early childhood screening tool. They answered all our questions, handled the complexities and quirks of our project with ease, and have been an ongoing resource as we launched the project.

Pointerpro is the most advanced and flexible platform we have found for online assessments. Excellent customer service and technical support. It took us a while to get set up and we had some issues at first, but the team has been very helpful and proactive.

easy to work with, lot of options

Pointerpro is great for all of the features it provides--way more than other survey-like platforms we've used.

We could satisfy some clients' requests with smart solutions and we regularly use Pointerpro for internal surveys

Our experience with Pointerpro has been consistently positive from both a product and support perspective. The platform is easy to use and enables us to deliver high-quality surveys with a polished user experience. On top of that, the customer support has been excellent. They are responsive, solutions-focused, and genuinely supportive whenever we’ve had questions or needed guidance.

PointerPro is an easy-to use solution. We utilize it mainly for event management (registrations, feedback gathering) and for easy to use contests. From time to time we want to go a bit more complex and also there we find our solutions.

If we ask something to the support team we're always helped within a few hours.

Really love the onboarding/orientation program when signing up and configuring the account. Keila was an attentive and extremely knowledgeable account representative, and the support team was great in helping us through some of the tougher challenges in setting up exactly as required. The translation function is also super easy to use!

Pointerpro has been our go-to tool for employee engagement surveys for a number of years. It’s a genuinely versatile platform that scales well as your needs grow. We particularly value how easily you can customise dashboards and control the level of detail you share with each customer.

That selective sharing is important in engagement work, where clients often want to publish stats and trends, but not every piece of raw qualitative feedback. Pointerpro makes that simple and professional, which improves confidence for both us and our customers.

The reporting side is also strong. We’ve used the built-in reporting and previously used ReportR, and both have helped us produce clear, customer-friendly outputs without extra manual work. We’ve also deployed Pointerpro for several other survey types, and it’s performed consistently well.

In short, it’s flexible, reliable, and built for real-world reporting needs.

I’ve been using Pointerpro to create daily questionnaires and surveys, and it has truly streamlined my workflow. The platform is intuitive and easy to navigate, making survey creation quick and hassle-free. What stands out most is their exceptional customer support. Responsive and helpful through live chat whenever I need assistance. They also offer onboarding sessions, which are great for getting started, and their help center provides frequently updated articles that offer clear guidance and best practices. Overall, Pointerpro combines user-friendly design with outstanding support, making it an excellent choice for anyone looking to create professional surveys efficiently.

Pointerpro has become an essential tool for us. We use it both in marketing—offering a free basic assessment with instant reports—and in consulting, where we map innovation culture within organizations. The platform is flexible, with powerful options to design questionnaires and create custom formulas. On top of that, their tech support is fast and very helpful.

This software did exactly what we needed it to do; survey leads, deliver a pdf and report on it.

Pointerpro has allowed us to create personalized assessment reports that learners can view and download after taking our flagship assessment inventory, the KonTerra Inventory of Resilience Builders. This has allowed us to easily integrate and automate use of the KIRB in different online trainings and other products. Customer support is also excellent.

Pointerpro is particularly well suited for structured assessments, audits, consulting engagements, and data collection projects where organizations need to gather consistent information from a large number of participants. In our organization, it works especially well for operational improvement reviews and E&O risk management assessments for insurance agencies. The platform allows us to collect detailed information from agency leadership and staff through customized questionnaires, apply conditional logic based on responses, and generate organized results that support consulting discussions and recommendations. It is also highly effective for benchmarking initiatives, technology assessments, and research projects where standardized data collection is critical.

Another area where Pointerpro excels is when organizations need a professional and scalable way to replace manual questionnaires, spreadsheets, and email-based information gathering. The platform helps create a repeatable process that improves consistency, reduces administrative effort, and makes it easier to analyze responses across multiple participants or organizations. For organizations that regularly conduct assessments, evaluations, certifications, or advisory engagements, Pointerpro provides significant efficiency and structure.

Easy to use platform that has report generation software like no other survey platform. Very helpful staff and support.

Great team, very friendly and efficient! Always available and competent, we can count on them to improve our experience.

Pointerpro has been super easy to use and implement and the price point is very reasonable for what you get. Highly recommend this software to anyone needing a survey with a clean interface for their customers.

The support. They really did go the extra mile.