Pod Reviews 28,326

Very polite and friendly installer. Great service.

The appointment was brought forward due to a cancellation, Gareth the installer was brilliant, just a great experience

Good customer service, installation went smoothly and the installer was good.

Engineer was very helpful and full of knowledge

I had well I should say I’ve had many problems with their charging points where they start charging and stop. I’ve complained many times and this time because I threatened call action and ASAR request. They gave me my refund. I went to a charging point it charged the car up to 70% and just stopped. I had to unplug it after waiting an hour or more and then wait again until it was fully charged. First of all, would’ve tried to fob me off with one email and when I threatened caught action they compensated me £30 for all the stress and sitting around on a bank holiday trying to get your car charged so sorry I don’t rate you fix your systems and then everybody will be happy because Tesco’s are getting really upset with the constant thoughts and updates you have to do so if you was looking for a polite and respectful outcome I’m only gonna speak the truth. You did resolve the issue, but I had to threat legal action which I would’ve carried through 

Very professional and very friendly

The automated side of the booking very efficient but once you try and talk to the a human being forget it , email the same you get an email answer immediately then can take two days plus to get a response, Ask for a call back due to lack of communication no call your coordinator never available . Finally booked an appointment then they changed the appointment without checking . On the plus the technician ( Sub contractor ) Jim brilliant very professional.

Very helpful and professional help from Carl at pod point who was able to resolve my problems quickly, he was very clear in his advice and explained what had caused the problems, he stayed on the line until I was confident that everything was working and everything had been sorted.

Only had our installation so far, haven't used the charger yet as we are still waiting for our car. But installation was good, arrived on time and installation is neat and tidy.

Big Ash was on time, explained everything, worked around me dropping the kids off and my sisters meeting. Installed the Pod neatly, tidied up and explained how to use it. The whole process was simple and easy.

Fitter was excellent and very happy with the product

Used podpoint charger for first time, very easy to set up. However I noticed my account had not been debited. Queried this, very quick reply and all sorted. Will use again.

At the beginning the contact with the company was close to terrible. I was passed over to multiple people, each email came back from a different person with little to no progress over multiple days. When I was finally given to the tech department everything changed and the support was excellent. Today I had Zion out to look at my charger and he hit the customer service mark in every way, he was outstanding and has got us charging and upto the standard I expected from the start. He also explained the whole system without getting to technical. 4/5 is only due to the initial communication with Pod Point.

The installation itself was carried out to a very high standard. David was professional, neat, and tidy throughout, and took the time to walk me through the app and assist with the setup, which was appreciated. 5 ⭐
However, the process leading up to the installation was very poor. There was almost a three-week delay from Pod Point, during which I had to chase by calling customer services myself. Despite sending two emails clearly stating my available dates, a completely different date was proposed, which was frustrating and unnecessary.
The additional £200 charge, paid prior to installation, was also excessive. This covered only an extra 8 metres of cable and approximately 3 hours of labour, which does not justify the cost.
David’s work was excellent, but the poor communication, significant delays, and unjustified additional charge seriously impacted what should have been a straightforward experience.

Jim was very polite and personable, he was also very knowledgeable, he took time to explain to us.

Jacob was efficient, friendly and professional, great job done

Knowledgeable. Was on time and polite.

Great communication from company, and Callum the guy who fitted it couldn’t have been more knowledgeable and a nice guy with it. Tidy worker to boot

Installer kindly came back later when I was on the school run at 8am. Worked quickly and efficiently when he was here and installed the charger as per my requirements. Made sure all was working before he left!