Latex Mattress Co. Reviews 838

We ordered on the Presidents' Day sale that then there were delays due to materials supply chain so I cancelled. A few days later Alan reached out to me directly and asked that I reconsider if he could get it shipped right away. Great customer service, I am was happy to pace my order and we are excited about the new bed.

Allan answered my questions about mattresses, he’s kind to route me to the right mattress for my needs.

Excellent customer service! Mike was very responsive to my questions.

And then after placing my order later that night, I realized I should have ordered dual firmness. I reached out the next morning via chat, and Ferdz was very helpful in switching my order before it shipped out.

Customer service is great with any questions you have. Ferdz was very attentive and replied quickly.

I have not purchased yet but I am excited about this product. Already Mike in chat customer service did a fabulous job!

My customer service agent Allan was very helpful. He truly was kind and answered all my questions. Thank you Allan for your support! Hopefully I will be returning my Helix mattress soon and will purchase a Plushbed!

Just received our new mattress, although it will be set up next week. Ferdz, has managed and facilitated the process from purchase, delivery and scheduling the removal of the old and install of the new. Thank you, Ferdz!

Ferdz was extremely kind and helpful with getting tracking information for the shipment of my order. When you call this company or chat with them, there are real people on the other line who really care about helping you. I would definitely work with Plush Beds and specifically Ferdz again!

I worked with Irma who was fantastic and helped me order the new bed for the new home under construction. It means a lot to me to have great customer service personnel and not just a great product.

Mike in Plush Beds customer service made our experience great! After ordering a new latex mattress topper and set of new sheets, we had a minor issue with one of our new pillow cases. The issue resolution that Mike and the Plush Beds team came through with exceeded our expectations. We will be doing much more business with Plush Beds...great company and team!

Just ordered my Botanical Bliss Organic latex mattress today. Spoke with Irma and she certainly was a good information source, as well as a great company booster, and very polite. Now waiting for the all important delivery of what I think will be an excellent product.

I ordered a down pillow that is unusable, the very thin feathers poke out of the pillow on night 3 and feel like needles on the skin, they're all over the pillow surface. I left a 1 star review with multiple pictures and NOBODY cared to contact me, and of course the review was never posted. I will never purchase from them again. The pillow in question costed $130!!!! a complete scam.

We ordered the botanical bliss mattress which I give a 4 star review only because we have had it a month and do not know the longevity of the product but at this point in time I am happy. I decided to order a pillow for my son for his birthday because the pillows we got with our mattress are wonderful. I receive the pillow and it is nothing like the ones we got with the mattress. I checked the label and it was not latex but gel and memory foam. They don't even sell it on their website! The price was something I couldn't ignore so I got in touch with customer service. I give them 5 stars for correcting the problem. I was sent the correct pillow and was told to keep the first one. Please check the tags that are attached to ur pillow because I feel someone in their warehouse is doing some slim shady stuff. I am hoping they have an investigation going. If not they need to. Something like that could ruin a companies reputation. Date of experience is around that time.

Satisfied with the services provided

I mistakenly double ordered a mattress because I did not see confirmation of my original order which was being sent to my promotional folder.

I was fortunate enough to receive Irma as my agent when I called. She was extremely patient and helped me sort through what I would need/prefer in a bed. She allowed me to take my time and offered suggestions as I went through my orders. I really enjoyed talking to a human being instead of AI, but I suspect Irma is also an exceptional agent. 🙏🏾

The customer service rep Irma was incredible. She followed up to help trouble shoot a vacation hold for fedex - long story but it was a complex matter and she stuck with it over the course of several days and helped us resolve the problem with FEDEX. Way above and beyond.

I needed to change an order. Irma was a great help and she changed the order.

I made a mistake on my order, ordering 2 topper covers instead of one. Using customer chat, Irma was able to quickly cancel the extra one, and processed a refund for me. Great customer service!!

My mattress topper was a bit delayed in transit, and Jen was highly responsive to helping me sort out the tracking number with an updated carrier delivery date. I'm excited to make my sleep more cozy, and appreciate the quick support from PlushBeds and Jen!