Plumlife Homes Reviews 

Ian Burns was so helpful from start to finish. He’s the reason I’m in my home now. It was the last one on the plot and he kept me updated throughout the day when the houses were available to reserve.

He would send timely updates of my plot, including progress pictures. Updated me if there were any issues (delays that can be expected when buying a new build).

Ian is professional, efficient, reliable and really conscientious about his service to customers. Can’t thank him enough.

Ian Burns who gave us the BEST customer service experience!! He is professional and really helpful on each steps when we buying, and he always quick response on any questions even after the completion. We are so happy to get the keys and everything goes smoothly. Highly recommend!!

Ian from Plumlife was really efficient and helpful keeping me up to date with any issues and updates to my property. Ian is still on hand after my completion for support. Really good customer service!

Ian was great throughout the process kept me up to date on everything that was going on.

Thanks for all good help Ian

Great customer service

I made contact regarding a letter I needed from Plumlife and the task was designated to Liam Jones.
He couldn’t have been more helpful and got back to me really quickly with the letter.
He also highlighted that my account was in credit and gave me details of what I’d need to do to reclaim it. He also confirmed it was a true credit after I’d got back to him querying it.
I can’t fault his actions and commend him for his service. If I ever need anything more from Plumlife I hope it’s Liam or someone equally conscientious who deals with it.

Jim our building manager at Park Hill here in Sheffield continues to do an outstanding job. Often coming in to sort emergencies in his own time, going out of his way to help residents whenever he can, etc etc. Other parts of the estate are managed by RMG and have tons of issues, not so here in Phase 1 where Mr Martin is in charge, long may he continue.

Ian our sales advisors kept us up to date throughout are time buying. He was really helpful and answered any questions we had throughout the process. He has checked on us after completion ensuring we are both okay :)

Had a few deleys along the way however out of Ian's control!

You can pick your house but not your neighbours. I have the neighbour from hell.dont leave bins in entry.dont raise your fence to stop neighbours cctv spying on you .dont let grandkids play ball .sticking notes through my letterbox .putting notes in his window .using foul language the list is endless what do plumlife do ....nothing.!

Our experience with Ian has been a very positive one with quick responses from are emails and calls, nothing seem to be to much trouble from the first meeting at the Novotel hotel too the present day. The service has been very professional.

Appalling customer service and threatening letters despite constant please to change details.
Fed up and not sure where my service charge is going

Ian was great throughout the whole process. He communicated and kept me up to date with progress/pictures when promised. Thank you Ian!

Ian was so supportive, attentive and helpful throughout, making the process seamless - especially for a first time buyer like myself.

I live in a shared ownership property that is ran through Plumlife/Great Places. I just want to share my genuine experience of this company, as a customer/resident. Firstly, the communication is absolutely appalling. My handbook stated to email the directory, to log repairs and issues. From the get go soon as I lived here, a lot of emails get ignored. To describe the experience as stressful, doesn't do it justice. The house had so many issues, and required constant chasing up due to the lack of email replies. The project manager assigned to the site, is really bad at getting back to you. I raised a stage one complaint about this, and unfortunately it seems not much has changed. Communication is and continues to be a problem, people should not be ignoring emails and no other company would get away with this. I had to create clearly documented cases as evidence, to take this issue further due to no one taking responsibility within the organisation. Whilst compensation is nice, it shouldn't be necessary.

Now let's move onto finances. When you first move in, your mortgage and unowned share rent seem quite appealing. Yet as time goes on silly charges come out to play, which you are contracted to pay. How can buildings insurance go from £10 a month to nearly £30? Who signs these contracts which allow these ridiculous rises which are passed on to us. Next is the big increase to service charges, I see absolutely no benefit to the estate paying these. It seems it only benefits someone financially, and we get nothing from it. This week in fact I was advised there is no contract via Plumlife for service charges, and it's still the housing developer until Plumlife finds one. How is that the case for houses built circa Dec 2022?

Not a great experience at all, and the lack of care for residents is disturbing. I'd be more than happy to speak to someone in person regarding my experience. There needs to be much better communication on logging issues, the project manager themselves, and management. Ignoring emails is avoiding the issue in the hope it goes away.

I’ve lived in a Plumlife property for almost 2 years. On the plus side the house is lovely and sales staff were very attentive up until completion.
The negatives would be as follows - constant chasing of Plumlife, Great Places and Contractors to complete the snag list, most of which I had highlighted before taking ownership of the property, and finally finished just after the 1 year deadline.
There has been little contact from them since the 1 year deadline, though I had several letters and emails increasing the rent portion of my property (this has been increased 2 years running).
I queried what the properties directly opposite me were going to be before moving in, sales staff weren’t sure but said probably flats. The flats are actually housing association which wasn’t disclosed, (there was no mention of Great Places until I moved in), the rest of the development is shared ownership. Housing association tenants benefit from discounted gardening services which aren’t available to shared ownership tenants.
My most recent experience, was a query I sent via email 3 weeks ago regarding the future prospective financial growth of the property, (I was updating my life insurance). I haven’t as yet received a reply. I have noticed they seem capable of following up reviews left on here, if being read by Plumlife please feel free to reply to my email sent 18/06/24!
Whilst the idea of shared ownership is a good one, i don’t think it is being executed well by Plumlife/ Great Places.

They keep sending threatenning letters to pay them around £200 for a service i never used, didn't even know about them! I have never signed any contract or anything with them!!
I called for more info twice and both operators didn't actually know what services they offer, then asked for my email to send me a guide, never recieved it!
Emailed them a few times an all the email addresses i have found, no answer back for weeks!
Zero customer service, disgusting attitude in their letters threatenning to sue you and "lose your house", in their words.
Never agreed to share my data with them but somehow they got it and use it to blackmail me for money.
Will seek legal procedures and sue them.

Great, helpful and friendly!!! Ian was just amazing and made things go as smooth as possible and took a lot of pressure off - definitely recommend if you're looking for shared ownership, experts in the field!!

I recently completed on a property & my sales advisor Ian Burns has been absolutely fantastic!

Ian kept me informed every step of the way. I didn’t have to chase for an update at all.

Ian was happy to answer any questions I had & nothing was too much trouble to answer. He was always very prompt & very efficient.

Excellent professional service, thorough and efficient. I would highly recommend Ian.

Ian also made the acquisition of the property as smooth and as hassle free as it could possibly be from the initial phone call to completion of the property and dealt with everything in a friendly & professional manner.

Keep up the good & excellent work Ian. You are a star & most importantly you are a credit to plumlife!!!

Ian was very attentive and always answered any questions I had efficiently. He made the whole house buying experience much easier by always being on hand. Thanks very much Ian for all your hard work.

Excellent service from start to picking up keys, all the staff at Plumlife were amazing and explained well the process of buying a shared ownership house. Great communication from the team especially Ian Burns who was supportive throughout the process. Ian went above and beyond not just with the development but assisting with solicitors and finance. Big big thank you for all your help Ian.
We did had a great experience.Could not recommend Ian enough.