Sent an email to customer services on 17th July 2026, with a product query. Never received a response. In response to the reply from the company, I don't think it is good practice not checking the... See more
Company replied
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See what reviewers are saying
I ordered my full bathroom from here online for delivery, I was contacted and one item that wasn't in stock was swapped for a slightly more expensive one for no charge. It arrived properly and... See more
Company replied
Knowing what we wanted as a replacement offset Quadrant shower, searched the Web and found Plumbing World.. Glad I did!! The sales person I contacted was Rob Cox whose customer service attitude... See more
purchased 2 x shower units which went faulty with same issue after a short period . requested help from PW and got redirected to supplier which in turn notified me they are in administration and cea... See more
Company replied
Company details
- Bathroom Supply Store
- Boiler Supplier
- Do-it-Yourself Shop
- Home Improvement Store
- Radiator Shop
- Shower Door Shop
Written by the company
Based in the West Midlands, We are a national distributor stocking a comprehensive range of over 10 000 quality Plumbing, Bathroom, Heating and Plastic products, supplying direct at genuine Trade Prices. We strive to exceed our customers expectations and provide "Service Without Compromise".
Contact info
Unit 4, Blackheath Trading Estate, Cakemore Road, B65 0QN, Rowley Regis, United Kingdom
- 0121 559 2525
- onlinestore@plumbingworld.co.uk
- plumbingworld.co.uk
3.7
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
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Don’t bother.
I supplied all requested delivery details on my original order. I was then asked via email to supply delivery instructions. After a few days the delivery company requested similar.
In effect I had to give the same information 3 times.
The order eventually arrived outside the quoted 5-7 working days by which time my fitter had to leave for another job.
Unless you want loads of hassle, order from somewhere else.
1 May 2024
Unprompted review
Reply from Plumbing World (UK)
Hi Martin,
Thank you for taking the time to leave us a review. I'm sorry to hear you haven't had a good experience shopping with us.
Having looked into this further, I can see the information was supplied on multiple occasions. The supplier fulfilling the order did come back to confirm further information as the method requested for delivery was not their usual way of delivering. We were only passing on this information to have your confirmation to ensure things went smoothly and the order was received at the correct location.
However, I appreciate that this back and forth meant the delivery timescale was not adhered to and for this I apologise. We can only hope you do choose to shop with us again, so we can give the higher level of service we always aim for.
Best wishes,
Emma
The company can improve by checking…
The company can improve by checking they have the stock in their warehouses (they actually put it in their advertisement the sink was in stock),before they take the money out of your account. Then a week down the line send me an email to say it's not in stock.
18 April 2024
Reply from Plumbing World (UK)
Hi Allan,
Thanks for taking the time to leave us a review. We welcome all feedback as this allows us to highlight areas within our service that may need attention or review.
I'm sorry to hear you haven't had a positive experience shopping with us. Having looked into this I can see we were having a high volume of issues with the supplier who were due to fulfill your order. April was the first time we had encountered issues with this supplier so I can only apologise for the lack of information regarding delivery. We have since removed this brand from our website until we have clarity of when these products will be readily available again.
I'm sorry again for the inconvenience this has caused you and for the delay you now have on completing installation. We have let ourselves down, but we do hope you choose to shop with us again so we can provide the high level of service we always aim for.
Best wishes,
Emma
Dreadful Delivery Service
Service was good.....and product. Delivery dreadful. They said they didn't deliver to Southampton and contracted it out to another provider. Drivers not insured to cross your property boundary or help unpack. Even with posrcode driver got lost in a very easy area with clear signage. He phoned me and I had to go and find him and escort it to house. It was 3 mins away and sign was clear....no sat nav? Then we had to sit on drive and free this large heavy item (complete glass shower enclosure with curved doors) from the pallet, unpack it and check it whilst he stood by. We couldn't carry it into house and unpack it as he wasn't allowed to come in but needed to see us unpack and check it in case goods were faulty!! Good job it wasn't raining and short distance from drive to front door. We had to get rid of large pallet as well! I did write to company but they couldn't be bothered to reply (wasn't seeking compensation) so looks like they don't care and nothing will improve.
20 March 2024
Reply from Plumbing World (UK)
Good morning,
Thank you for taking the time to leave us a review. I'm sorry to hear you haven't had a positive experience shopping with us.
Although we aim to deliver as many orders as possible using our own fleet of vehicles, sadly we are unable to do so for all areas of the UK and do use a pallet courier if the products cannot be sent directly with a supplier. Southampton unfortunately isn't an area that we currently cover - this is highlighted on the delivery map on our website.
We do advise on our delivery page that the service is kerbside only and has further information regarding insurance and required assistance for pallet deliveries. We aim to be as transparent as possible so that our customers can make the necessary arrangements for their delivery.
That being said, I am extremely disappointed to see you haven't had a response to the email expressing your concerns and dissatisfaction with the delivery. I can assure you this is not the level of service we aim to provide and I have raised this with the team who deals with such queries. This simply is not good enough and I cannot apologise enough that you have not had a response.
We aim to exceed our customers expectations and can understand your frustration on not receiving a response. I can oly hope you do choose to shop with us again in the future, to give you the high level of service we always aim for.
Best wishes,
Emma
Excellent customer service
Suddenly found I needed an extra shower wall panel so rang and was advised to place the order through the web site.
Rang Tanyka again after placing the order and explained I really needed a prompt delivery and the goods arrived this morning, less than 48 hours later!
Very impressed with the customer support and also the quality of the panels that I ordered. Will use Plumbing World again.
22 April 2024
Unprompted review
Reply from Plumbing World (UK)
Hi Tim,
Thanks for taking the time to leave us a review.
I'm so pleased to hear you're happy with our service, especially our speedy turn around for delivery and the product quality. We try to accommodate our customers requests where possible, so I'm glad we managed to get the order to you within the time you needed this.
Thank you also for your kind words to my colleague, Tanyka. I've passed this to her and her manager to ensure she gets the recognition she deserves.
Thanks again for our 5-star rating. We look forward to your next purchase!
Best wishes,
Emma
Order not fulfilled
I ordered a Franke tap 2 weeks ago and have yet to receive it in spite of being promised a 3-5 days delivery. There seems to be some issue between Plumbing World's supplier, Franke and a stocktake problem, but I am the hapless customer caught in the middle. On the first 2 occasions of ringing and chasing, I was promised faithfully a call back within a few hours and never got these calls back. I finally talked to someone in sales called Hollie who was charming and kept me informed but still no positive outcome. I have now asked asked for a refund but in the meantime I have cancelled my plumber twice and need to start all over again with another supplier. Not impressed and won't be ordering from you again!
18 April 2024
Unprompted review
Reply from Plumbing World (UK)
Hi Karen,
Thanks for taking the time to leave us a review. I'm sorry to hear you haven't had a positive experience shopping with us.
I've looked into this and understand we are currently experiencing severe issues with a particular supplier due to internal issues. I can assure you the level of service from this supplier has previously been excellent so I cannot apologise enough for the poor communication regarding your delivery.
We work hard to build and maintain positive working relationships with our supplier, so it's disappointing to hear of these experiences. This level of service simply isn't good enough and I can completely understand your frustrations. We aim to exceed our customers expectations and we have failed to deliver on this. I can only hope you choose to shop with us in the future to give you the higher level of service we always aim for.
Best wishes,
Emma
Huge problem with shipping
Huge problem with shipping, I never received my order even though I paid a lot for fast shipping. After a long time I had to cancel the order.
20 March 2024
Reply from Plumbing World (UK)
Hi Tadeusz,
I'm disappointed to hear you have received such poor service whilst shopping with us. I cannot apologise enough that the order was never received. Having looked into this further, I can see your order was due to be delivered directly from our supplier. After chasing this multiple times, we feel the communication from them was not clear nor accurate so we are extremely sorry we could not have been more helpful.
I've spoken to the internet team for changes to be made on the website to reflect the current issues we are experiencing with this particular supplier. That being said, you did purchase with us and therefore we take full responsibility of the issues and we cannot apologise enough for the inconvenience we have caused you.
We aim to exceed our customers expectations and understand we have failed to do so. We can only hope you do choose to shop with us again in the future, to give you the higher level of service we always aim for.
Best wishes,
Emma
Used Plumbworld several times always a…
Used Plumbworld several times always a good experience
21 March 2024
Reply from Plumbing World (UK)
Hi Paul,
Thanks for taking the time to leave us a review.
I'm so pleased to hear you're happy with our service on more than one occasion. We thank you for your repeat custom and our 5-star rating. We look forward to your next purchase.
Best wishes,
Emma
I bought a hot tap boiler last year
I bought a hot tap boiler last year. There was a slight problem with the tap, it worked perfectly, just a small thing. The company were brilliant. After questions and photos of the problem they had no hesitation in replacing it. Communication was excellent.
2 April 2024
Unprompted review
Reply from Plumbing World (UK)
Hi Marie,
Thanks for taking the time to leave us a review.
I'm very pleased to hear we resolved any issues promptly and efficiently. We am to provide the best level of service both before and after purchase, so it's lovely to hear your feedback.
Thanks again for our 5-star rating. We hope you continue to shop with us in the future.
Best wishes,
Emma
A mixed bag of efficiency levels
The communication from the sales side of your business was top notch.A phone enquiry I made on Saturday 6th.April was dealt with very efficiently in a very customer friendly manner.I came off the phone as a very satisfied customer.(I'm afraid that I didn't catch the name of the male in sales).Alongside that I have been impressed by the prompt and efficient responses to my emails from Hollie Samuels.Responses from Sales, by phone and email, gave me confidence that I had chosen a professionally run business.
Unfortunately,I can only offer nil points for your delivery department.Is this part of the operation subcontacted out?Despite having supplied an email address and 3 contact phone numbers,neither I nor my plumber were messaged about a delivery time (I had requested that the driver of the delivery van advise when he was 30 minutes away) nor a definite delivery day.Luckily,my plumber had finished work for the day and arrived home,the actual delivery address,at the same time as the delivery vehicle.
I think that I would have been a little irate if I had received a £50 unloading charge after I'd put everything in place to make the act of delivering a risk free and simple exercise.
10 April 2024
Unprompted review
Reply from Plumbing World (UK)
Hi Peter,
Thank you for taking the time to leave us a review.
Firstly, I'd like to apologise for the lack of communication regarding your delivery. We put a lot of trust into our couriers for areas that we do not cover with our own transport, so it's extremely disappointing to hear you have had this level of service. I can confirm we are currently in talks with other couriers to better our service as this simply isn't good enough.
Despite the above, I am very pleased to hear you're happy with our service, especially from Hollie and Lee from our sales team. I've passed on your kind words to ensure they get the feedback they deserve.
Thank you for our 4-star rating. We hope your experience shopping with us is enough to have you shop with us again in the future.
Best wishes,
Emma
Disaster.
Disaster.
I specifically called the showroom so they could check if the Fixed bathscreen I wanted was on display and actually "fixed" as shopping for these is a nightmare. Someone went away and confirmed it was, so I ordered. I also ordered 2x bath panels for another job.
When one of my guys got the materials to the jobs both were wrong! Bath panels had been exchanged (which I agreed to as the others were unavailable) only to find they were a different size and didn't fit, AND the bath screen wasn't fixed after all. Lost a days labour and £50 of fuel. Really not happy
21 March 2024
Reply from Plumbing World (UK)
Hi Simon,
I'm extremely sorry to hear you haven't had a positive experience shopping with us and for the number of inconveniences we have put you through.
I cannot apologise enough that the wrong product information was given to you meaning that neither of the products ordered were suitable for your installation. I can only put this down to staff training and I can assure you we never meant to miscommunicate any information.
I completely understand your feelings of disappointment and frustration and put simply, we have more than let ourselves down on this occasion. I can see that our website has been updated to reflect the correct information so that this situation can be avoided in the future, i'm just very sorry we didn't have the correct information prior to your purchase.
I can only hope you do choose to shop with us again in the future, so we can give you the higher level of service we always aim for.
Best wishes,
Emma
I have had a great experience with…
I have had a great experience with Plumbing World over the past couple of years.
I ordered a new bathroom suite and had an issue with the toilet seat and the customer service from Kayleigh was exceptional and the issue was dealt with promptly and professionally.
I would highly recommend Plumbing World!
8 March 2024
Unprompted review
Reply from Plumbing World (UK)
Hi Chantelle,
Thanks for leaving such a lovely review, i'm pleased to hear you've had a positive experience shopping with us.
We apologise again for the toilet seat issue, but it's really rewarding to hear you're happy with our efforts of rectifying the issue. Thank you for your kind words to Kayleigh, i've passed on your feedback to her and her team leader to ensure she gets the recognition she deserves.
Thanks again for our 5-stars. Your recommendation for our company is greatly received and we hope you shop with us again soon!
Best wishes,
Emma
5 Star Service
Purchased a product in January (expensive!), the product was installed in March and failed within 5 days (Faulty electrical component) . I expected a nightmare to have a replacement but I was very surprised even after reading some of the reviews to experience the total opposite. No chasing, no hassle, no issues and I received a replacement with no quibbles. I recently placed another order and they contacted me to say the items picture was incorrect and do I wish to proceed. Honestly because of this level of service this will be my first place to visit when looking for anything I need plumbing / bathroom related, thanks!
2 April 2024
Unprompted review
Reply from Plumbing World (UK)
Hi Stephen,
Thank you for taking the time to leave us a review. I'm pleased to hear you're happy with our service.
Firstly, I apologise for the technical fault with your product. We build and maintain positive working relationships with our suppliers, so that if any issues do arise we can resolve them promptly and efficiently. Our team are on hand both before and after purchase and we always aim to give the best possible service, so it's lovely to hear your feedback.
Thanks again for our 5-star rating. We hope you continue to shop with us again in the future.
Best wishes,
Emma
Excellent quality goods
Excellent quality goods. Superb customer service and lovely team to speak with.
22 March 2024
Reply from Plumbing World (UK)
Hi Mandy,
Thank you for taking the time to leave us a review.
I'm so pleased to hear you're happy with our communication and product quality. We aim to provide the best service throughout the order process, so your feedback really means a lot to us.
Thanks again for our 5-star rating. We hope you continue to shop with us in the future.
Best wishes,
Emma
We thank you Jenny for your hard work…
We thank you Jenny for your hard work in getting our order sorted out.
21 March 2024
Reply from Plumbing World (UK)
Hi Stephen,
Thanks for taking the time to leave us a review.
I'm pleased to hear you're happy with our service, particularly from Jenny. Our internet sales team are on hand both before and after purchase to help with any queries, so it's brilliant to know everything went smoothly with your order.
I've passed on your feedback to Jenny and her team leader to ensure she gets the recognition she deserves.
Thanks for our 4-star rating. We hope you choose to shop with us again in the future.
Best wishes,
Emma
I made a mess of the ordering
I made a mess of the ordering, and Lee on the customer chat was a great help and sorted my mistake out. I will buy from Plumbing World again!
4 April 2024
Unprompted review
Reply from Plumbing World (UK)
Hi Peter,
Thanks for taking the time to leave us a review.
I'm pleased to hear you're happy with our service. Our internet sales team are on hand both before and after purchase to help with any queries, so it's brilliant to know we resolved the issue efficiently.
Thank you for your kind words for, Lee. I've passed on your feedback to him and his team leader to ensure he gets the recognition he deserves.
Thanks for our 5-star rating. We look forward to your next purchase.
Best wishes,
Emma
Ordered a bath online with this…
Ordered a bath online with this company, they said it was in stock and ready to be dispatched. Once I had paid for the item, they emailed me to say it wasn’t in stock and it would take 7 days to refund. Avoid at all costs
21 March 2024
Unprompted review
Reply from Plumbing World (UK)
Hi Daniel,
Thanks for taking the time to leave us a review.
Firstly, I apologise for the item not being readily available at your point of order. Unfortunately, our website is not stock controlled for all products as some are kept with our supplier and we don't have access to live feeds. Sadly, the item you purchased does fall under this category.
That being said, we never aim to mislead customers and are deeply sorry for any inconvenience this caused. This issue has been escalated to our development team to look into our website wording as currently we aim to display the likeliness of a product being in stock rather than specific stock levels, but we appreciate the confusion this can cause.
We aim to exceed our customers expectations and understand we have not met the standard level. We can only hope you do choose to shop with us again so we can give you the higher level of service we always aim for.
Best wishes,
Emma
Bit of a mix on this review
Bit of a mix on this review.
Item was ordered leading into an installation. (Plumbing World say wait for delivery before booking a contractor - I get that).
Install date was brought forward, & ordered 10 working days before new Install date, & based on Installer product recommendation.
Order sat there - payment failed, so I'm on enquiry & rang Customer Services. Quick answer, clear steer - need to re-order. 1. Would have been good if Order System alerted Payment had failed.
Re-order. Order Confirm email suggests I'll be informed of delivery progress. 2. It doesn't. Customer Services advise Tracking details, I know what's happening and item's (unfortunately) trashed on delivery - good Delivery guy, I reject & (again) prompt info from Customer Services on re-order.
But it's quiet again, using up the fat going into installation & need to get (a quick response again). 3. No Tracking info. Customer Service Tracking info. advised & 2nd delivery all good (Product is good).
Soo..... PW Customer Services are good - quick on the 'phone, quick on the emails) but the IT end/Tracking Info end....... nope......
19 March 2024
Reply from Plumbing World (UK)
Hi Jon,
Thanks for taking the time to leave us a review. I'm sorry to hear your experience shopping with us hasn't been fully positive.
I'm pleased that you found the service from our internet team to be good, however I am disappointed to hear the poor level of communication regarding the courier and tracking information. It is our understanding that the courier should provide regular updates via email and/or text if a mobile number is provided.
I've passed this to the logistics team to look into further as poor communication isn't the level of service we want to provide and we do take your feedback on board.
We do hope you continue to shop with us in the future, so we can give you the higher level of service we always aim to provide.
Best wishes,
Emma
Forced to pay delivery missed item
My original order had 10 items (2 of the same item). When the order was delivered only 1 for the 2 items was delivered. I believe the quantity was lost when moving things between my order and my wish list (the only way to save an order before purchasing). When I checked my order, I was more worried about missing an item the checking the quantity had not been hanged. The crux my grievance is I was forced to reorder the missing item and then had to pay £29.95 for delivery for a problem, that in the main, was not my fault.
18 March 2024
Reply from Plumbing World (UK)
Hi Gavin,
Thanks for taking the time to leave us a review. We welcome all feedback as this allows us to highlight areas within our service that may need attention or review.
I've looked into this further and tested our website to ensure there are no technical issues. From the wishlist page, I can see there is a button to "add all to basket" which does copy over the quantities of all products. If adding the products individually, you would need to enter the quantity of how many you require in the box above the "add to basket" button. We have tested this multiple times and are unable to replicate the issue you mention above.
That being said, we will take all feedback on board and will look into this under our next review as we strive to provide the best possible service in all areas of our business.
Best wishes,
Emma
All items were delivered and all seemed…
All items were delivered and all seemed fine. Upon nearly completing the bathroom I discovered the toilet seat fixings were missing. I informed Plumbing world, they were helpful on the phone and asked me to email a photo of the missing parts for their supplier. Very difficult to do, to take a photo of something I haven’t got. So a written email confirming the missing parts was decided on. I proceeded to receive an email stating the supplier will not send any of the fixings as I was out of time to report any losses or damages. And I would have to buy a whole seat together the fixings. They did offer a discount on the seat, the cheek of it.
The date the supplier stated was actually 5 days earlier than when the items were delivered.
Any how I purchased the fittings from elsewhere for £6. I imagine a lot cheaper than buying a new seat.
The initial order and delivery was fine. After sales service has let this company down and I won’t use them again.
28 March 2024
Unprompted review
Reply from Plumbing World (UK)
Hi Gareth,
Thanks for taking the time to leave us a review. I'm sorry to hear you haven't had a positive experience shopping with us.
Having looked into this further, I can see it was a genuine error on our part for suggesting to purchase the fittings to resolve the issue as we believed the order was delivered outside of the 30 day period. I can see my colleague has apologised for her error and offered to provide a refund for the parts and for the inconvenience caused by the delay and additional cost.
I cannot apologise enough for this error. We never aim to cause upset with our customers. Additional training has been provided for the aftercare of our customers so we hope this instance does not happen again in the future.
Best wishes,
Emma
Reliable service
From ordering to my order being delivered was trouble free and would use their service again
17 February 2024
Reply from Plumbing World (UK)
Hi James,
Thanks for taking the time to leave us a review.
I'm so pleased to hear you're happy with our service. We hope the experience shopping with us is enough to have you shop with us again in the future.
Thanks again for our 5-stars.
Best wishes,
Emma
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