Sent an email to customer services on 17th July 2026, with a product query. Never received a response. In response to the reply from the company, I don't think it is good practice not checking the... See more
Company replied
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See what reviewers are saying
I ordered my full bathroom from here online for delivery, I was contacted and one item that wasn't in stock was swapped for a slightly more expensive one for no charge. It arrived properly and... See more
Company replied
Knowing what we wanted as a replacement offset Quadrant shower, searched the Web and found Plumbing World.. Glad I did!! The sales person I contacted was Rob Cox whose customer service attitude... See more
purchased 2 x shower units which went faulty with same issue after a short period . requested help from PW and got redirected to supplier which in turn notified me they are in administration and cea... See more
Company replied
Company details
- Bathroom Supply Store
- Boiler Supplier
- Do-it-Yourself Shop
- Home Improvement Store
- Radiator Shop
- Shower Door Shop
Written by the company
Based in the West Midlands, We are a national distributor stocking a comprehensive range of over 10 000 quality Plumbing, Bathroom, Heating and Plastic products, supplying direct at genuine Trade Prices. We strive to exceed our customers expectations and provide "Service Without Compromise".
Contact info
Unit 4, Blackheath Trading Estate, Cakemore Road, B65 0QN, Rowley Regis, United Kingdom
- 0121 559 2525
- onlinestore@plumbingworld.co.uk
- plumbingworld.co.uk
3.7
Average
1K reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 100% of negative reviews
Typically replies within 1 week
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Excellent service
Hollie and Emma, were very helpful, they managed to answer all my questions
The product was first rate at a very competitive price
Quick delivery and excellent service
19 August 2024
Reply from Plumbing World (UK)
Hi Mr Matthews,
Thank you for taking the time to leave us a review.
I'm so pleased to hear you're happy with our service throughout the order process, especially our prices and communication with our teams. We are on hand to assist both pre and post purchase so I am glad we were able to answer all your queries efficiently.
Thank you for your kind words for Hollie and myself, we really appreciate that! I've passed on your feedback to Hollie's team leader too so she gets the recognition she deserves.
Thanks again for our 5-star rating. We hope you purchase with us again in the future.
Best wishes,
Emma
Good price arrived timely
19 August 2024
Reply from Plumbing World (UK)
Hi Mr Roberts,
Thank you for taking the time to leave us a review.
I'm pleased to hear you're happy with our prices and delivery services. We pride ourselves on offering a high level of service throughout, so it's lovely to hear your feedback.
Thanks again for our 5-star rating. We hope you continue to shop with us in the future.
Best wishes,
Emma
I’m absolutely disgusted with delivery…
I’m absolutely disgusted with delivery first they turned up with no warning so the only person in was my disabled partner the delivery driver placed the items on the stairs directly in front of the stairlift so she couldn’t use it to get to the toilet then I found one damaged luckily I need to cut it so I couldn’t be bothered with the rigmarole of what they wanted me to do to get it replaced if there the best you’ve got I won’t deal with your company again
5 August 2024
Unprompted review
Reply from Plumbing World (UK)
Hi Andy,
Thanks for taking time to leave us a review. I'm sorry to hear you have not had a positive experience shopping with us.
Firstly, I am extremely sorry for the way in which the products were delivered. I can see our supplier delivered directly to yourself so I don't have exact details of what happened. However, we were not under the impression that goods were left inside properties so this is something we will have to raise further with them and I can only apologise for the inconvenience and distress this would have caused.
In regards to replacement goods, I can't see any communication from yourself after the goods were made so I can't look into exactly what you were advised of. I'm unsure if you spoke with a member of our team or the supplier directly, but our policy is to report (with images) the damage, so we can pass this onto the supplier for a replacement to be issued. I am glad that you were able to cut the panel to your requirements meaning that issue was resolved, however I do apologise for the damage during transit.
We aim to exceed our customers expectations and understand we have failed to do so. We can only hope that you do choose to shop with us again in the future, so we can give you the level of service we always aim for.
Best wishes,
Emma
Apollo Drive
sorry, this was posted in wrong country !! will post for NZ Plumbing World
17 August 2024
Unprompted review
Reply from Plumbing World (UK)
Hi Cherie,
Thanks for leaving us a review.
We noticed your location is set to New Zealand, but we are based in the UK and do not ship overseas so I presume your experience was not based on a purchase with us as we do not sell Apollo Drive products. We are aware of a company in New Zealand with the same name as us, but do not have any connections.
If you do believe you have purchased with us, please message us with your order number/post code and we can look into this further for you.
Best wishes,
Emma
Excellent product and delivery
The product was delivered safely and on time. The product- Shower quadrant is looking great after fitting in my shower room. The design is amazing and easy to install and use. Highly recommended.
5 August 2024
Unprompted review
Reply from Plumbing World (UK)
Hi Sahana,
Thanks for taking the time to leave us a review. We aim to provide the best level of service throughout, from having a range of quality and affordable products to having them delivered promptly and safely.
Thanks again for our 5-star rating. We hope you continue to shop with us again in the future.
Best wishes,
Emma
Reply from Plumbing World (UK)
Hi Graham,
Thanks for leaving us a review, we really do appreciate it.
I am pleased to hear you're happy with the service provided by our team. We are on hand to assist both pre and post purchase, so it's great to have your feedback on this.
Thanks again for our 4-star rating. We hope you continue shopping with us in the future.
Best wishes,
Emma
Reply from Plumbing World (UK)
Hi Duncan,
Thanks for taking the time to leave us a review.
I am pleased to hear you're happy with your products and our delivery service. We hope this experience is enough to have you shop with us again in the future.
Best wishes,
Emma
Reply from Plumbing World (UK)
Hi Bhimji,
I appreciate you taking the time to leave us a review and i'm pleased to hear you're happy with our product quality. We hope you continue to shop with us again in the future.
Best wishes,
Emma
Great products
Bought large shower tray with glass and flip screen.Great quality products at good prices and prompt delivery.
17 July 2024
Unprompted review
Reply from Plumbing World (UK)
Hi Sharon,
Thanks for taking the time to leave us a review. We aim to provide the best level of service throughout, from having a range of quality and affordable products to having them delivered promptly and safely.
Thanks again for our 5-star rating. We hope you continue to shop with us again in the future.
Best wishes,
Emma
Reply from Plumbing World (UK)
Hi Valmai,
Thanks for taking the time to leave us a review.
I'm so pleased to hear your feedback for our sales team and delivery driver. We aim to provide the best level of service throughout the order process so to have praise for both teams really means a lot to us.
Thanks again for our 5-star rating. We hope you continue to shop with us again in the future.
Best wishes,
Emma
Extremely helpful at every step of the…
Extremely helpful at every step of the order including helping me correct some of my errors.
12 July 2024
Unprompted review
Reply from Plumbing World (UK)
Good morning,
Thanks for taking the time to leave us a review
We have a team on hand to help customers in all aspects of their order, whether that's helping choose products, arrange deliveries or amend orders so i'm really glad to hear your feedback on this. I'll be sure to pass your kind words onto the team.
Thanks again for our 5-stars. We hope you continue to shop with us again in the future.
Best wishes,
Emma
Great product packed well and without…
Great product packed well and without fault or breakage. A little expensive but you get what you pay for
5 July 2024
Unprompted review
Reply from Plumbing World (UK)
Hi Andrew,
I appreciate you taking the time to leave us a review.
I'm pleased to hear you're happy with the product quality and safe delivery. I can see your order was sent directly from our supplier and we build and maintain positive relationships with them to ensure we provide the best possible service to our customers. Therefore, it's great to have your feedback on this.
Thanks again for our 4-star rating. We hope you continue shopping with us again in the future.
Best wishes,
Emma
We made a mistake ordering a shower…
We made a mistake ordering a shower tray but plumbing world were happy to sort out the problem and refunded us promptly
8 July 2024
Unprompted review
Reply from Plumbing World (UK)
Hi Ian,
Thanks for taking the time to leave us a review. I'm pleased to hear you're happy with our efforts on your return query. We have a great team on hand to assist customers where possible, so i'm glad we resolved this efficiently.
Thanks again for our 5-star rating. We hope you continue to shop with us again in the future.
Best wishes,
Emma
Excellent customer service
I ordered a shower door and tray for delivery. The order was processed quickly. Unfortunately I had to cancel the tray. This was dealt with swiftly and I was refunded speedily. I also needed to change my delivery date. This was done on request with no fuss. Excellent customer service
2 July 2024
Unprompted review
Reply from Plumbing World (UK)
Hi Caroline,
Thanks for taking the time to leave us a review.
We have a team on had to help customers in all aspects of their order, whether that's helping choose products, arrange deliveries or amend orders so i'm really glad to hear your feedback on this. I'll be sure to pass your kind words onto the team.
Thanks again for our 5-stars. We hope you continue to shop with us again in the future.
Best wishes,
Emma
Bath and panel
Bought a bath and panel. Great price, item delivered with no problems and no damage. Would use again.
30 May 2024
Unprompted review
Reply from Plumbing World (UK)
Hi Mr Read,
Thanks for taking the time to leave us a review. I'm pleased to hear you're happy with our delivery service and product prices. We aim to deliver the best service throughout the order process, so it's great to have your feedback on this!
Thanks again for our 5-star rating. We look forward to your next order.
Best wishes,
Emma
Items do not appear to be as described
Items do not appear to be as described, 112mm gutter brackets are almost certainly 114mm. They are also a mix of different designs and are not identified with the part No ordered.
23 May 2024
Reply from Plumbing World (UK)
Hi Bob,
I'm extremely sorry the wrong items were delivered. This was purely down to human error as mixed sizes were in the container where the stock was kept and we should have paid better attention to what products were being picked.
I can see a return and refund was arranged but I am extremely sorry for the inconvenience this originally put you through. I can only hope you do choose to shop with us again, so we can give you the higher level of service we always aim for.
Best wishes,
Emma
Reply from Plumbing World (UK)
Hi Mike,
Thanks for taking the time to leave us a review. I'm pleased to hear you're happy with our delivery service and product prices. We aim to deliver the best service throughout the order process, so it's great to have your feedback on this!
Thanks again for our 5-star rating. We look forward to your next purchase.
Best wishes,
Emma
Great delivery communication
Great delivery communication. Order complete and good quality.
20 May 2024
Reply from Plumbing World (UK)
Hi Sue,
Thanks for taking the time to leave us a review.
We find communication to be one of the most important parts of our service, so i'm very pleased to hear you're happy with our delivery updates. We hope you continue to shop with us again in the future.
Best wishes,
Emma
Reply from Plumbing World (UK)
Hi Chris,
Thanks for taking the time to leave us a review. I'm glad to hear you're happy with our delivery service and we hope this experience is enough to have you shop with us again in the future.
Best wishes,
Emma
Very quick and excellent service
Very quick and excellent service. With Thanks!
18 June 2024
Unprompted review
Reply from Plumbing World (UK)
Hi William,
Thank you for taking the time to leave us a review. I'm pleased to hear you are happy with our service, especially our delivery times. We hope the experience is enough to have you shop with us again in the future.
Best wishes,
Emma
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