Prices are very competitive and easy to use site. Only concern is when I tried to confirm the booking, it was not accepted and when I restarted the room rate had increased.
Company replied
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Review summary
Created with AI, based on recent reviews
What people talk about most
Reviews shaping this summary
Booked a hotel room for 3/13-3/15 but had to cancel because my son doctor rescheduled his sleep study so I called to cancel my stay and was told i can't get a refund and that it was a nonrefundable... See more
Company replied
I booked a hotel through plum benefits that was non refundable, but I realized shortly after I booked the wrong hotel. I reached out to get a refund as It was still 6 weeks in advance of the trip and... See more
Company replied
Company details
Contact info
5551 Vanguard Street, 32819, Orlando, United States
- 4075973555
- trustpilot@plumbenefits.com
- plumbenefits.com
2.6
Poor
339 reviews
Replied to 90% of negative reviews
Typically replies within 24 hours
How this company uses Trustpilot
See how their reviews and ratings are sourced, scored, and moderated.
Where are my tickets
7 April 2025
Unprompted review
Reply from Plum Benefits
It was great speaking to you. Enjoy the movie and have a good evening.
Hidden Fees are not mentioned in…
Hidden Fees are not mentioned in summary
Fine prints are not clearly mentioned, booked a hotel but there seems to be a $30/night resort charge that was not mentioned in the booking page clearly, this is false advertisement of the price/deal.
1 March 2025
Unprompted review
Reply from Plum Benefits
We apologize but as advised in our terms of sale we are not responsible for any fees the hotel may charge. Our suppliers try their best to provide all information about the location and we would like to investigate this matter about the fees not showing up before check in. Please provide us the order number and we will look into this matter.
My first time using plum benefits.
My first time using plum benefits for purchasing tickets and it was easy to navigate. There was no confusing.
31 March 2025
Unprompted review
Reply from Plum Benefits
We appreciate the great rating. Thank you and enjoy all the deals.
Reply from Plum Benefits
We appreciate the awesome feedback. Thank you.
Reply from Plum Benefits
We appreciate the great feedback about our system. Thank you and enjoy.
The system was easy to use and easy to…
The system was easy to use and easy to look up the information I needed.
6 March 2025
Unprompted review
Reply from Plum Benefits
We appreciate the great feedback. Thank you so much and enjoy.
I only buy my Broadway Tickets from Plum Benefits
Plum Benefits is amazing I have been purchasing theater tickets for more years then I can remember. The savings are incredible and the process is so easy. The selection of shows runs from old time favorites to new to Broadway shows. Can't wait to see Idina Menzel in Redwood.
8 February 2025
Unprompted review
Reply from Plum Benefits
We appreciate your great feedback and awesome five star rating. Thank you.
Easy to shop for hotel but very unfair…
Easy to shop for hotel but very unfair to spring an additional $56 fee after you pay for the deal. This needs to be up front. It may be small in part for the stay and would not change our decision but stinks in truth in advertising.
6 February 2025
Unprompted review
Reply from Plum Benefits
We appreciate your feedback. We always display all taxes and fees before any purchase can be placed upon checkout.
What a scam
What a scam. I purchased tickets Jan. 2025 through this site for a musical and the 3rd party broker, changed my seats right before the show and had us sitting directly on top of a column. I contacted plumbenefits and they refused to take accountability. I even had the theater investigate what happened and they agreed the broker violated policy and that they were suspending them from selling tickets moving forward. Plumbenefits feel that because the seats were moved up it automatically equals an upgrade and that is false. Horrible customer service and they refuse to refund me for my original purchase.
The company is attempting to spin the narrative with their reply, and they are lying. The seats in row E were completely different from row B seats we received. I would refrain from purchasing anything from a merchant that doesn't stand by the customer.
2 February 2025
Unprompted review
Reply from Plum Benefits
We truly apologize for the experience you had with your order. Your concerns are important to us, and we want to make things right.
The ticket supplier informed us that your seats were upgraded a few rows to Row B, which is within the same section. The original seats in Row E were marked as having an obstructed view, so the upgrade was made to provide a better overall experience. You were moved to 1 full-view seat and one obstructed-view seat in Row B, which falls within our policy of upgrading up to 5 rows.
As this purchase was a final sale, we cannot cancel, modify, or exchange the tickets. We sincerely apologize for any inconvenience this has caused. If you have any further questions or need assistance, please don’t hesitate to contact our customer service team. Thank you for your understanding, and we truly appreciate your business.
It fast easy convenient and they have…
It fast easy convenient and they have my favorite movie theater. So I purchase my regal movie tkts on plum benefits for an awesome discounted price then I redeem them on my regal app to receive my points and and pick my seats without going to the theater until it’s time to view the movie! Thanks plum benefits for making this so convenient and cost worthy!
29 January 2025
Unprompted review
Reply from Plum Benefits
We appreciate your awesome feedback and five-star Thank you for your wonderful feedback and five-star rating! We truly appreciate it.. Thank you.
Reply from Plum Benefits
We appreciate your awesome feedback and great five-star rating.
Terrible !!!!
Terrible !!!!! I made a reservation on Monday I call the hotel the day before check in and they advise me there is no reservation listed for me. I called plumbenefits to confirm why the hotel is not showing any reservation for me all they could advise me is to use the confirmation number sent via email which I did . The hotel couldn’t find anything under that nor under my name! I will be filing a dispute with my bank I am not going to drive 4 hours to a resort that has no reservation listed for me !! Do not book ANYTHING through them!!!!
9 January 2025
Unprompted review
Reply from Plum Benefits
We sincerely apologize for the frustration and inconvenience you’ve experienced with your reservation. We understand how upsetting this situation must be, especially when travel plans are involved.
In order to assist you further and investigate what happened, we kindly request more details, such as your reservation confirmation number or any related reference number. With this information, we can look into the issue and work to resolve it as quickly as possible.
Please feel free to reach out to us directly by responding to this post and we will do our best to assist you and ensure this matter is addressed.
Thank you for bringing this to our attention, and we truly appreciate the opportunity to make things right.
Best regards,
SCAM COMPANY
BEWARE! SCAM COMPANY! Their travel booking is a SCAM! I tried booked with them over the phone three times for a package deal and they transferred me to Priceline. I told the Priceline agent I would like to book w plumbenefits benefits and they had no idea what plumbenefits is and made it clear they ARE NOT associated with PLUMBENEFITS! So I booked online and they don’t tell you the true grand total. The GRAND TOTAL they show you on the website is COMPLETELY different than the real grand total. YOU DONT SEE THE GRAND TOTAL TILL YOUR CARD IS CHARGED! Imagine the price you thought you check out with is $14K but they charge your card $19K. SCAM!!! BEWARE! I tried asking for supervisor and apparently there’s no supervisor!
update- They ask for me to reach out. but upon reaching out no one was able to assist. Every one of the reps kept on transferring me. Bunch of BULLSHIT!
5 January 2025
Unprompted review
Reply from Plum Benefits
We’re truly sorry to hear about your experience, and we understand how frustrating this can be. Please reach out to us, and we will do everything we can to address the issue for you as quickly as possible. Your satisfaction is important to us, and we appreciate the opportunity to assist you.
Easy to select seat and complete…
Easy to select seat and complete transaction
1 January 2025
Unprompted review
Reply from Plum Benefits
We appreciate the positive feedback. Thank you so much, and enjoy all the perks.
Easy to book and most discounts
It was super easy to book my tickets and i got the best deal on plum benefits and as a surprise, we got a special lowered price on checkout which was amazing.
22 December 2024
Unprompted review
Reply from Plum Benefits
Thank you for your wonderful feedback and fantastic five-star rating. We truly appreciate it!
I ordered broadway tickets on 11/19/24…
I ordered broadway tickets on 11/19/24 for Back to the Future. The show was on Saturday, 12/14/24. I was supposed to get my tickets 48-72 hours before the show. I started calling and emailing 2 days before. Every time I called I was told they do not have an update. These tickets were for my husband's birthday. He's is currently going through chemo for non-Hodkins lymphoma. The day was supposed to be a fun day out for our family. I was on the phone with customer service the morning of the play for more than two hours. Waiting for a supervisor. No one could tell me if I had tickets. My family and I waited for a supervisor to let us know if we should go into NYC. Then one hour before the show they emailed them to me. It takes me two hours to get into NYC. I missed 75% of the show. My four tickets cost me $725 and I didn’t so much as get a sorry or a refund. I got NOTHING besides a headache. Never again will I use plumbenefits.
After posting I received an e-mail that plumbenefits would give me a $50 voucher to use in the future. Seriously they should refund me 100% just for the aggravation and missing the show. What horrible customer service dept.
14 December 2024
Unprompted review
Reply from Plum Benefits
We apologize and try to provide the guest with a significant amount of a credit voucher that stated. The tickets were indeed sent on time and used. We apologize that she initially had difficulty getting the tickets and hope things get better.
Gullible
The movie tickets purchase for Cinemark when redeemed as a prepaid ticket are only crediting me a fraction of the cost of the ticket. That fraction is less than what I paid PlumbBenefits. So it actually is costing me substantially more to use the PlumbBenefits than if I had just bought my tickets directly with Cinemark. This is a farce.
19 December 2024
Unprompted review
Reply from Plum Benefits
We apologize for your experience and would be happy to look into your concern. Please contact us with your order number for further review.
Plumb Benefits and Right Car rentals
They offered car rental from Right Car which spends more time telling you there are no refunds than helping to resolve an issue, a big ZERO in customer service. Plumb Benefits was not able to help me even though I rented the car through them. After almost 15 years of using Plumb Benefits, they hurt their loyal customer. I will be sure to tell all my nation wide co-workers that I am out $130 for a car rental and PB can't help me!
Save your money, don't use PB or Right Car to rent a vehicle. Even the shuttle bus driver at the airport told me, "oh boy!" after I told her I was going to Right Car.
Already went through your customer service..... they denied my appeal!!!
Quoting the RC policy for late arrival.
Not sure how you can call from flight or while waiting 40 minutes for their shuttle bus from the airport. Most rental companies will get you a car if you are late, guess you guys don't practice good customer service.
2 December 2024
Unprompted review
Reply from Plum Benefits
We sincerely apologize for the difficulties you've encountered with your rental reservation. We understand how frustrating this can be, and we're here to help. Please reach out to us with your order number, and we will do our best to address this matter for you as quickly as possible. Thank you for your patience.
this website is a money saving tool
great way to buy tix at discounted prices.. I save so much money by buying broadway tix through them. website is easy to navigate as well.
17 November 2024
Unprompted review
Reply from Plum Benefits
We appreciate your excellent five-star rating and feedback. Thank you, and enjoy all of our deals.
Quick
Quick, accurate and understandable.
Being a part of Plum Benefits truly gives you the best experience and most reasonable rates. Canceled booking.com
14 November 2024
Unprompted review
Reply from Plum Benefits
We appreciate the positive feedback. Thank you so much, and enjoy all the perks.
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