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Plenti Reviews 

2,345
•
TrustScore 4.5 out of 5

4.6

Non-Bank Financial Service
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Review summary

Created with AI, based on recent reviews

Considering 274 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent service, highlighting the professionalism and efficiency of the staff. Many people appreciate the streamlined user experience and the quick response times, often leading to same-day approvals and settlements. The customer service is frequently described as exceptional, with staff being helpful, knowledgeable, and supportive. However, some customers also noted issues with the application process, finding it difficult to understand specific requirements or experiencing delays in resolving complaints. A few other people also felt that the company's technology was clunky and inflexible, and some were dissatisfied with the lack of clear reasons for loan rejections.

What people talk about most

Service

Reviewers mention positive feedback about service, highlighting its efficiency and ease of use. Customers... See more

Staff

Reviewers highlight positive aspects of staff, consistently praising their professionalism, helpfulness, and... See more

User experience

Consumers find the user experience to be positive, with many reviewers describing the application process as... See more

Response time

Customers consistently note positive experiences with response times, praising the quick turnaround and fast... See more

Customer service

Clients share positive opinions on customer service, frequently highlighting helpful, efficient, and friendly... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Shirley, JUST WOW! You do as you say. At 56yo I have NEVER experience such professionalism & no manipulation! JUST WOW. WE ARE FOREVER YOURS! Give that beautiful lady a pay rise 🙏 Sooo easy. 1... See more

Rated 5 out of 5 stars

As a broker who writes loans across a dozen different lenders, I spread my business wide to get the best deals for clients. Plenti's just one in the mix—solid rates and quick approvals, nothing ground... See more

Rated 5 out of 5 stars

One of my recent brokers Joesph based in SA recently completed his first Plenti consumer deal. With the support Bridie his BDM he was able to have the deal submitted, approved and drawn down in the sa... See more

Rated 5 out of 5 stars

Plenti certainly offers an excellent service when you require a fast loan approval. The process was easy and met our lending criteria. We had our loan approved, beit a small one, within 2 hrs. Amazi... See more

Company details

  1. Non-Bank Financial Service
  2. Financial Institution
  3. Investment Company

Written by the company

When it comes to your big ideas, there's never been a better time than now to make it happen. That's where we come in. Plenti is building a faster, fairer approach to lending — one that helps you get where you want to be sooner.

Written by the company

Contact info

4.6

Excellent

TrustScore 4.5 out of 5

2K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 65% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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4.6

All reviews

(2,345)

272 reviews in the last 12 months

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Rated 5 out of 5 stars

Return customer

We have been dealing with Plenti for a few years now. First for our solar panels and now we are hoping to use them again for a battery. The interest free loans are incredibly helpful particularly with the rising cost of living. We would highly recommend them.

20 January 2026
Unprompted review
Rated 5 out of 5 stars

Efficient

Simple and straight forward but required tax documents needs clarification

10 January 2026
Unprompted review
Rated 5 out of 5 stars

Super easy

Super easy, minimum paperwork, efficient communication! Cannot fault. Glad I told the other mob to forget it. Thanks

9 January 2026
Unprompted review
Rated 5 out of 5 stars

First Time customer

First time customer - The response times between communications was very fast and efficient with clear instructions on what was needed to proceed with the application process. Easy to follow application process and very effective service. This was an awesome experience in an already stressful time for us. Thank You so much very much appreciated.

9 January 2026
Unprompted review
Rated 1 out of 5 stars

Not good !

Been with them for a couple of years never missed a payment on time every time asked for a top up loan to repair some storm damage they knocked me back . Manage to get it elsewhere but piss poor in my opinion

8 August 2025
Unprompted review
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Reply from Plenti

Hi Steve,

Thanks for taking the time to share your feedback. We’re really sorry to hear about what you’ve been through with the storm damage, and we understand how frustrating it must have been not to receive the outcome you were hoping for, especially as someone who has always made payments on time.

While we can’t discuss personal application details here, our assessment process looks at a range of factors, not just payment history, and sometimes this means we’re unable to approve a top-up even for valued customers. We know that’s disappointing, and we genuinely regret the inconvenience it caused.

We’re glad to hear you were able to get the support you needed elsewhere, and if you’d like us to review anything or talk through your options moving forward, our team is always here to help.

Thanks again for your feedback.

Kind regards,
Bea
Customer Support Team Lead

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