Plaza Japan Reviews 

7,545
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 893 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent product selection, often finding hard-to-get items at competitive prices, even when factoring in international shipping. Many highlight the exceptional quality of the products received and the careful attention to packaging, ensuring items arrive safely and in perfect condition. Reviewers frequently commend the fast and efficient delivery service, with many orders arriving sooner than expected, even for international destinations. However, some customers mentioned that prices can be a bit high for certain items. A few other people also felt that additional tariff fees, particularly from UPS, were not clearly disclosed during the ordering process.

What people talk about most

Product

People report positive experiences with product, often highlighting the great value, fair pricing, and high... See more

Delivery service

Customers had positive experiences with delivery service, frequently praising the fast shipping and quick... See more

Order

Consumers find the ordering process to be positive, with many praising the ease of ordering, prompt dispatch,... See more

Price

Clients share positive opinions on price, with many reviewers finding the prices good, decent, and fair... See more

Quality

Reviewers mention positive feedback about quality, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I was looking for some RC spares that aren't easy to find the UK and Plaza Japan had them at a great price. The experience was really straightforward and the communication was excellent. The items arr... See more

Rated 5 out of 5 stars

I pr-ordered 2 model kits. I was informed that they had been shipped when they became available. The package arrived shortly afterwards. The products were very securely packed and arrived safely. C... See more

Rated 5 out of 5 stars

Fantastic service. Great price for UO-Chikyu brand nut files for bass guitar. Exceptional quality, well packaged, and very quick drlivery - 1 week from placing the order yo receipt of the package... See more

Rated 5 out of 5 stars

Delivered quicker than I expected and beautifully packed. Just by looking at the packaging, you know it had to have come from Japan by the attention to detail. Very happy with what I received. Exactly... See more


Company details

  1. Hobby Store

Written by the company

Plaza Japan is the leading online retailer of authentic Japanese anime action figures, plastic scale model kits, toys, puzzles, and more. Shop today!


Contact info

4.8

Excellent

TrustScore 5 out of 5

8K reviews

5-star
4-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 48 hours

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4.8

All reviews

(7,545)

932 reviews in the last 12 months

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Rated 5 out of 5 stars

Didn't believe it was real....

Didn't believe it was real when I first seen Plaza Japan
Having 1 Cent sales on actual great items but then read some reviews took the jump and got some great collectables rather cheap. Then I received parcel 3 days after it was processed only could wish the normal post in my country went that quick.

11 May 2026
Unprompted review
Rated 1 out of 5 stars

Ridiculous shipping charges

Ordered a $65 model kit. Received it and then received a bill from UPS for an additional $22 shipping. I paid $44 shipping at check out. Hidden in the terms and conditions there is a section that says there "may be some additional shipping charges ". It should be listed in tje shipping section just like Ebay does it. I would never have paid $66 to ship a $65 item
Don't be fooled into trusting their shipping amount. You will be sorry!!!!

17 April 2026
Unprompted review
Plaza Japan logo

Reply from Plaza Japan

We’re sorry to hear you were disappointed with your experience.

The additional charge you received was not a shipping fee from our store, but an import tariff/customs charge collected by UPS when the package arrived in your country. These government-imposed fees are separate from the shipping cost paid at checkout, and unfortunately are outside of our control.

We do note in our Terms & Conditions that international orders may be subject to customs duties, taxes, or tariffs depending on the destination country and shipping method selected. We understand many customers may not expect these charges, which is why we also offer certain shipping options, such as FedEx, that specifically state customs/tariff fees are included when applicable.

We appreciate your feedback and understand the frustration unexpected import charges can cause.

Rated 5 out of 5 stars

Great service and quick shipping

Ordered a Japanese release of a beyblade I've been really wanting. Shipped out from Japan within 24 hours and was delivered to Alberta, Canada 2 weeks later. My item was packed very well and arrived in pristine condition. Definitely would shop here again.

12 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent prices & prompt service

Excellent prices for a premier manufacturer's products.
Prompt service, and the product was sent quickly & efficiently.
I will use give more business to this company.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Ordered parts for my Kyosho MP11

Ordered parts for my Kyosho MP11. The parts were on backorder everywhere and Plaza Japan had it in stock. Service was quick and simple. Would highly recommend this site.

19 April 2026
Rated 1 out of 5 stars

Expect High Shipping Costs

I paid about $45 USD in shipping costs.

I paid ~$20 at time of purchase which I thought was all I would have to pay, but the courier charges another $25 which I was not adequately informed about.

17 April 2026
Plaza Japan logo

Reply from Plaza Japan

We sincerely apologize on behalf of the courier service used. Unfortunately we are not able to provided estimates of customs fees as these are generally decided and applied by the carrier after import has been completed. We do ask that customers review the information on the shipping page and our ordering information page/terms of service required to placing an order, but we understand that not all information may be the most clearly stated. We will continue to do our best to ensure transparency and provide information to our valued customers amidst the changing tariff and import policies in some countries.

Best Regards,
Plaza Japan

Rated 5 out of 5 stars

This is an excellent retailer

This is an excellent retailer, and our go-to among Japanese sites selling our favorite action figures. Their prices are competitive, customer service is responsive, and their speed of delivery is the fastest among all the Japanese sites we use. Tip: The UPS shipping option is our favorite, even though it’s pricier.

19 April 2026

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