Plaza Japan Reviews 

7,546
TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Considering 890 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent product selection, often finding hard-to-get items at competitive prices. The delivery service is frequently highlighted for its speed and efficiency, with many orders arriving sooner than expected. Reviewers also appreciate the meticulous and secure packaging, ensuring products arrive in perfect condition. The overall ordering process is described as easy and smooth, with good communication from the company. However, some people mentioned that postage costs and additional tariff fees were not always clearly disclosed, leading to unexpected charges upon delivery. A few other people also felt that some item prices were higher than other retailers, and one customer reported a cancellation fee.

What people talk about most

Product

Customers had positive experiences with product, often praising the fantastic selection of hard-to-find items... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast shipping and quick... See more

Order

Users describe positive interactions with order, with many reviewers expressing satisfaction with the... See more

Price

Reviewers mention positive feedback about price, with many finding items to be very fair or competitive, even... See more

Quality

Reviewers highlight positive aspects of quality, with many customers expressing satisfaction with the... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Fantastic selection of Kato Unitrack products that are very difficult to get anywhere else, and highly competitive pricing. I'd heard good things, but thought I'd make a 'test' purchase before placing... See more

Rated 5 out of 5 stars

I pr-ordered 2 model kits. I was informed that they had been shipped when they became available. The package arrived shortly afterwards. The products were very securely packed and arrived safely. C... See more

Rated 5 out of 5 stars

I was looking for some RC spares that aren't easy to find the UK and Plaza Japan had them at a great price. The experience was really straightforward and the communication was excellent. The items arr... See more

Rated 5 out of 5 stars

Fantastic service. Great price for UO-Chikyu brand nut files for bass guitar. Exceptional quality, well packaged, and very quick drlivery - 1 week from placing the order yo receipt of the package... See more


Company details

  1. Hobby Store

Written by the company

Plaza Japan is the leading online retailer of authentic Japanese anime action figures, plastic scale model kits, toys, puzzles, and more. Shop today!


Contact info

4.8

Excellent

TrustScore 5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

4.8

All reviews

(7,546)

931 reviews in the last 12 months

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Rated 5 out of 5 stars

Adding another to my collection

I had been waiting for this model kit to get a restock and soon as I got the email it was available I instantly bought it.

I’m slowly trying to collect all of my favorite warships and I was glad to finally get this since I already got her sister ship.

Didn’t have any issues with the purchase and it arrived in a respectable time.

18 May 2026
Rated 5 out of 5 stars

I'm so pleased!!

I'm so pleased!!! The items are so perfect. They shipped quickly and arrived quickly. They were packaged with care. So happy to have a new place to buy items I can't get in my country. Thank you!

28 May 2026
Unprompted review
Rated 5 out of 5 stars

Prompt delivery …

Prompt delivery in fact on occasions things have been earlier than expected . I have preordered items and have been pleasantly surprised at how early they have arrived. All goods have generally met my expectations.

18 May 2026
Rated 5 out of 5 stars

Highly recommend

I had an amazing experience with Plaza Japan. Super fast shipping and easy to order! Prices are a bit high but that’s given for the overseas shipment, quality and tariffs. I still would buy again. Highly recommend.

18 May 2026
Rated 5 out of 5 stars

Great service and excellent prices

I was looking for some RC spares that aren't easy to find the UK and Plaza Japan had them at a great price. The experience was really straightforward and the communication was excellent. The items arrived much sooner than I had expected and were really well packaged, if I need rare spare sin the future I will certainly be back.

18 May 2026
Unprompted review
Rated 5 out of 5 stars

Great customer service

When UPS lost a figure I ordered from Plaza Japan, there were some hiccups when trying to get a response from Plaza Japan. However when I contacted them with a different email, they were quick to respond and quick to ship another figure. Customer service was also very kind, and if another figure ends up on my radar, I'll probably be getting it here.

8 April 2026
Unprompted review
Rated 5 out of 5 stars

Pre-order with confidence

I pre-ordered two Kato model railway sets from Plaza Japan. I was a little apprehensive at paying for the goods in full, potentially months before they arrived, but I need not have worried. Everything arrived in perfect order and well packaged. Once they were in stock, they arrived within days from Japan to New Zealand.
Tax as well as delivery has to be added to the displayed prices, but this still represents great value for money.
My only minor niggle was that there was very little by way of updates or comms until the items were in international transit or had already landed in the country. Now I know what to expect, that is not an issue.

26 May 2026
Unprompted review
Rated 5 out of 5 stars

Value add experience!

I was able to find a variation of an item I could not find locally (a fountain pen) at a really fair price and it was packaged very well for transit and inside were scrunched up Japanese newspapers so now I’m also having fun with Google translate, learning about Minamata disease controls in Western Japan.

27 May 2026
Unprompted review

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