Plaza Japan Reviews 7,425

TrustScore 5 out of 5

4.8

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Review summary

Created with AI, based on recent reviews

Looking at 925 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the company for its excellent products, often highlighting their quality and competitive pricing, even when factoring in international shipping. Many people appreciate the efficient delivery service, noting that items arrive quickly and are exceptionally well-packaged, ensuring they reach their destination in perfect condition. The ordering process is frequently described as straightforward and user-friendly. However, some customers expressed dissatisfaction with unexpected additional charges, particularly for shipping and customs fees, which were not always clearly communicated upfront. A few people also reported issues with order accuracy, such as receiving the wrong item or having an item arrive with damage.

What people talk about most

Product

Reviewers highlight positive aspects of product. Customers consistently praise the wide range of authentic... See more

Delivery service

Clients share positive opinions on delivery service. Many customers praise the fast shipping times, with some... See more

Order

Users describe positive interactions with order. Many customers praise the careful packaging, ensuring items... See more

Price

Customers consistently note positive experiences with price, often finding products to be fairly priced and... See more

Quality

Customers had positive experiences with quality. Reviewers consistently praise the careful packaging,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

Superb, 100% excellent. Have preordered items and have been always delivered. Always brilliant, never had any issues with any of my orders. Items are always extremely well packaged and in-stock items... See more

Rated 5 out of 5 stars

I ordered Nintendo hanafuda cards. They arrived well packaged and delivered within two weeks by Japan Post. The price, including delivery, was lower than buying from UK sellers. Thanks 🙂

Rated 5 out of 5 stars

The model train I ordered was accurately described and competitively priced. Standard shipping to the UK was swift (eight days) and the item was, as usual, well packaged. The model is well construct... See more

Rated 5 out of 5 stars

Website was easy to negotiate. 'In stock' actually meant it. And Plaza Japan even seemed to get ultra-fast delivery to Australia (five days including a weekend)- that's faster than some local companie... See more


Company details

  1. Hobby Store

Written by the company

Plaza Japan is the leading online retailer of authentic Japanese anime action figures, plastic scale model kits, toys, puzzles, and more. Shop today!


Contact info

4.8

Excellent

TrustScore 5 out of 5

7K reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 93% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 4 out of 5 stars

Definitely will be ordering from this…

Definitely will be ordering from this store, again! 😍 for after all not only do they have a large authentic & respectable collection of anime figurines on sale, but also thence having found the long last and awaited Ban figure (which I have been so desperately trying to find, for this past year or so), I had to order it on the 1st of May. 🥰 And I must own that, when I had indeed ordered it I did not expect it to come so soon (for it came just yesterday, through the Post, on the 12th of May). And I am so happy now to have it at last in my small and rather modest-sized handsome anime-figurine collection. 😘 — So, yes; 😁 as I have intimated before, — I shall definitely be ordering from this store again. 😌😇 And their Customer Service is very friendly & helpful, besides 😆 (so that’s a further plus in my book)! 😜☺️😊 — But my only Criticism is, howbeit, they do not have enough Atsumu Miya figurines on their Website! 😭😢🥺😩😫😖😣☹️ especially when I have been trying so desperately to buy some more GEM, Banpresto, and Ichibansho figures of him 🙁😕😒😞 as he is, after all, my favourite character (hence the minus point). 😔

13 May 2026
Unprompted review
Rated 5 out of 5 stars

Didn't believe it was real....

Didn't believe it was real when I first seen Plaza Japan
Having 1 Cent sales on actual great items but then read some reviews took the jump and got some great collectables rather cheap. Then I received parcel 3 days after it was processed only could wish the normal post in my country went that quick.

11 May 2026
Unprompted review
Rated 1 out of 5 stars

Ridiculous shipping charges

Ordered a $65 model kit. Received it and then received a bill from UPS for an additional $22 shipping. I paid $44 shipping at check out. Hidden in the terms and conditions there is a section that says there "may be some additional shipping charges ". It should be listed in tje shipping section just like Ebay does it. I would never have paid $66 to ship a $65 item
Don't be fooled into trusting their shipping amount. You will be sorry!!!!

17 April 2026
Unprompted review
Plaza Japan logo

Reply from Plaza Japan

We’re sorry to hear you were disappointed with your experience.

The additional charge you received was not a shipping fee from our store, but an import tariff/customs charge collected by UPS when the package arrived in your country. These government-imposed fees are separate from the shipping cost paid at checkout, and unfortunately are outside of our control.

We do note in our Terms & Conditions that international orders may be subject to customs duties, taxes, or tariffs depending on the destination country and shipping method selected. We understand many customers may not expect these charges, which is why we also offer certain shipping options, such as FedEx, that specifically state customs/tariff fees are included when applicable.

We appreciate your feedback and understand the frustration unexpected import charges can cause.

Rated 5 out of 5 stars

Great service and quick shipping

Ordered a Japanese release of a beyblade I've been really wanting. Shipped out from Japan within 24 hours and was delivered to Alberta, Canada 2 weeks later. My item was packed very well and arrived in pristine condition. Definitely would shop here again.

12 April 2026
Unprompted review
Rated 5 out of 5 stars

Excellent prices & prompt service

Excellent prices for a premier manufacturer's products.
Prompt service, and the product was sent quickly & efficiently.
I will use give more business to this company.

29 April 2026
Unprompted review
Rated 5 out of 5 stars

Ordered parts for my Kyosho MP11

Ordered parts for my Kyosho MP11. The parts were on backorder everywhere and Plaza Japan had it in stock. Service was quick and simple. Would highly recommend this site.

19 April 2026
Rated 1 out of 5 stars

Expect High Shipping Costs

I paid about $45 USD in shipping costs.

I paid ~$20 at time of purchase which I thought was all I would have to pay, but the courier charges another $25 which I was not adequately informed about.

17 April 2026
Plaza Japan logo

Reply from Plaza Japan

We sincerely apologize on behalf of the courier service used. Unfortunately we are not able to provided estimates of customs fees as these are generally decided and applied by the carrier after import has been completed. We do ask that customers review the information on the shipping page and our ordering information page/terms of service required to placing an order, but we understand that not all information may be the most clearly stated. We will continue to do our best to ensure transparency and provide information to our valued customers amidst the changing tariff and import policies in some countries.

Best Regards,
Plaza Japan

Rated 5 out of 5 stars

This is an excellent retailer

This is an excellent retailer, and our go-to among Japanese sites selling our favorite action figures. Their prices are competitive, customer service is responsive, and their speed of delivery is the fastest among all the Japanese sites we use. Tip: The UPS shipping option is our favorite, even though it’s pricier.

19 April 2026

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