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Plaza Japan Reviews 

7,556
•
TrustScore 5 out of 5

4.8

Hobby Store
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Review summary

Created with AI, based on recent reviews

Looking at 887 reviews, reviewers overwhelmingly had a great experience with this company. Customers consistently praise the excellent quality of the products received, often noting that items meet or exceed expectations. Many highlight the fast and efficient delivery service, with orders frequently arriving sooner than anticipated and meticulously packaged to ensure safe transit. Reviewers also appreciate the competitive pricing, finding many items to be good value, even when considering international shipping costs, and commend the smooth and reliable ordering process. However, some customers also noted that prices, particularly for postage to certain regions, could be perceived as high.

What people talk about most

Product

People report positive experiences with product, often highlighting the excellent quality and condition of... See more

Delivery service

Users describe positive interactions with delivery service, frequently highlighting fast shipping times and... See more

Order

Customers consistently note positive experiences with order, praising the prompt response to inquiries and... See more

Price

Reviewers mention positive feedback about price, with many finding prices to be good, competitive, and fair,... See more

Quality

Consumers find quality to be positive, with many reviewers expressing satisfaction with the products... See more

Reviews shaping this summary

Rated 5 out of 5 stars

I pr-ordered 2 model kits. I was informed that they had been shipped when they became available. The package arrived shortly afterwards. The products were very securely packed and arrived safely. C... See more

Rated 5 out of 5 stars

I was looking for some RC spares that aren't easy to find the UK and Plaza Japan had them at a great price. The experience was really straightforward and the communication was excellent. The items arr... See more

Rated 5 out of 5 stars

Fantastic service. Great price for UO-Chikyu brand nut files for bass guitar. Exceptional quality, well packaged, and very quick drlivery - 1 week from placing the order yo receipt of the package... See more

Rated 5 out of 5 stars

Delivered quicker than I expected and beautifully packed. Just by looking at the packaging, you know it had to have come from Japan by the attention to detail. Very happy with what I received. Exactly... See more

Company details

  1. Hobby Store

Written by the company

Plaza Japan is the leading online retailer of authentic Japanese anime action figures, plastic scale model kits, toys, puzzles, and more. Shop today!

Contact info

4.8

Excellent

TrustScore 5 out of 5

8K reviews

5-star
4-star
3-star
2-star
1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 96% of negative reviews

Typically replies within 48 hours

How this company uses Trustpilot

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4.8

All reviews

(7,556)

943 reviews in the last 12 months

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Companies on Trustpilot aren't allowed to offer incentives or pay to hide reviews. Reviews are the opinions of individual users and not of Trustpilot. Read more
Rated 5 out of 5 stars

Fast & smooth order

Fantastic website & easy to order the products. The wide range products & the price is affordable. Although not well packaged, there’s some dented on the product box overall is ok received the product in good condition. For sure will order again.

18 April 2026
Rated 5 out of 5 stars

perfect

arrived quickly to the UK, items all perfect and packaged well!

28 April 2026
Rated 1 out of 5 stars

Paid for two items only got one with a…

Paid for two items only got one with a store credit at best. Money refund only available in yen...

18 April 2026
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Reply from Plaza Japan

Thank you for the review, please contact us at info@plazajapan.com with the order number and our team will refund the order to your original payment method, it seems we contacted you , but there was no reply (maybe the email was filtered) so we issued it as Store credit by default.

We are more than happy to resolve this with you

Best regards

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