PlayStation Reviews 1,644

I’ve genuinely grown to dislike PlayStation after the experience I’ve had trying to purchase a PS5 over the last four weeks. What should be a straightforward transaction turned into an unnecessarily frustrating process riddled with transaction failures on direct.playstation.com and absolutely no meaningful or relevant customer support.

Despite repeated attempts to resolve the problem, I received no clear guidance, no ownership of the issue, and no real help, just time wasted. If I hadn’t already promised my nephew this console, I wouldn’t have thought twice about walking away entirely.

For a company of this size, the lack of effective support and basic transaction handling is UNACCEPTABLE. This has been the most painful purchasing experiences I’ve had.

Non-existent Customer Support, well deserving of their 1*, companies like these do not prioritise any sort of level of customer support.

I really enjoyed playing games online and connecting with my friends with my psn, seamless service

I forgot my password then my DOB. That suspended my whole account, I tried contacting PlayStation. It has been 5 hours of talking, currently sat in a 44 minute call hold. In that 5 hours I have got literally nowhere, they said it was a Sony issue and then when I contacted Sony they said it was a PlayStation issue. They suspended my console purchases too even on other accounts so I can’t play a game that I got a gift card for for Christmas. Seems like they have absolutely no interest in helping their customers

I am writing this to express my sincere regret regarding my first experience with PlayStation support. As a first-time user of the PS5 system, I am still learning how the store and different game versions work.

Due to my lack of experience, I accidentally purchased the 'GTA Online' standalone version for £20, not realizing that it is impossible to launch or play without an additional PlayStation Plus subscription, which I do not have. As soon as I realized my mistake, I showed my good faith by immediately purchasing the correct 'Story Mode' version separately for another £20.

When I contacted support (Case #48665778, agent Lucca), I was met with a very rigid refusal for a refund simply because the first game had already been downloaded. It is deeply saddening that a major company chooses to follow its policy so mechanically without considering the specific circumstances—an honest mistake by a new customer who has now paid twice for the same content. This experience has unfortunately cast a shadow over my start with the PlayStation ecosystem.

The worst and biggest scam i've ever seen in my life. atrocisou platform i will never buy one again. a waste of time and charge you without consent. everythign is a scam. F*** PLAYSTATION

I got unfairly suspended for doing nothing wrong at all and now I have to wait 7 days just to play

Ordered a controller and an empty parcel turned up. I was at the door immediately but the driver was already leaving so couldn’t enquire. I spoke to customer support and all they could tell me was they’re opening an investigation rather than reimburse me or send me another controller

Don't buy a Playstation Plus subscription especially if you want Game Streaming in Australia. Premium is called Deluxe in Australia to mislead you. It is still expensive but does not include streaming. Sony will take your money for a subscription even if you don't own a Playstation.
Try and get hold of support? Forget it - AI and limited hours.

Should never have dealt with Sony - my son wanted a streaming subscription. I've got an Xbox and Microsoft Customer Support is fantastic.

Absolutely terrible service. A game was accidentally downloaded and it required a PS Plus subscription to play, which wasn't known at the time. After a lengthy effort just to get ahold of someone, they did everything in their power to tell me how they can't do anything as far as a refund. I'm done with Playstation.

My account was hacked and PS Support wouldn't even tell me how I can recover my account. I've been on hold with chat for over an hour. Merry Christmas. Aweful support Sony.

Horrible customer services horrible ai banning system. Horrible game base platforms, horrible control commands horrible internet speeds. Im seriously thinking i should have got an xbox.

Voucher code scratched off and damaged. Had dozens without issue. Scratched off three at same time with same method but this one was damaged. Sony customer service was dreadful. Would not entertain anything without purchase receipt. It was A GIFT??!!! They went on to say I could request a refund but it would suspend my account indefinitely. I’ve just cancelled my ps account. Absolutely disgusted by this.

Reviews say it all !!!

Had to unfortunately deal with customer service today over account suspension debt which was sorted out in oct yet they have suspended the account again saying there is debt absolutely no help from customer service and the agent was so cheeky seriously need to take a look at yourselves

So angry !

I would give it a —10 if you could the worst company to ever deal with rude customer service on the phone they are even worse
Don’t ever order from their website as it says 1-2 days delivery and I ordered back on the 12th December now been told all orders backlogged so won’t receive till after Christmas but never put anything on their website because you can’t have a refund even though your order hasn’t been processed or anything.. because it’s gone pass the 30mins after ordering but nothing on the site
TERRIBLE TERRIBLE STAY CLEAR
Order from a decent shop not PlayStation themselves

Pretty depressing experience - bought a game that did not work. Asked for a refund and was told that they cannot offer refunds for games that do not work, because it is the publisher's fault. I paid the money to Sony as I bought the game digitally, so this does not seem right - the publisher cannot refund me. Sony didn't really care.

On hold for 40 minutes to change my password after being hacked. They have used my card and still don't care.

I was trying to sign into an account from the ps3 i couldnt get in because the account was created 15 years ago and i forgot the password. It then didn't let me reset the password so i contacted customer service. i had to spend 15 minutes with a bot that doesnt inderstand the phrases "i dont know that information" and "i do not have access to that information" as it was asking about a 2 step verification identifier from 15 years ago. i finally got to a real human who then said i cant help you because your dad created the account and i would need to talk to him whilst i told this individual he was in the room with me. they refused to help me and then i had to just accept i cant get into my account anymore thanks to this horrific customer service.

they banned my account that i've had for years growing up all over a dispute because i turned autopay off and they still took $20 from my account, mind you it was all i had left in my account. I guess playstation needed that $20 more than i did right? pathetic. btw it was my FIRST and only dispute ive ever made.

Terrible customer service. No aswers even case was created. I was asked to call even I provided all data in email, but call ends when trying.