Just had some double glazed sealed units replaced through the house that were stained and damaged due to wear and tear. Had called a number of local glaziers, most didn't have the decency to reply o... See more
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Review summary
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Brilliant place to find and buy plastic products to refurnish the outside of your house when required. Superb selection of available items to find a perfect match. Great service and prices, with fast... See more
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Visited the Cramlington branch today 16th September 2025. The manager D J gave us product advice and talked us through the kit we needed to fix our gutter problems. What a star!! 10/10 for customer... See more
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I searched almost everywhere to get a replacement 19" round steel inspection cover. Your plastic cover was perfect, will fit when the weather improves, there are 2 more that will also need replacin... See more
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Company details
Written by the company
With over 5,000 products in stock, The Plastic Centre is your go-to supplier for rainwater systems, underground drainage, fascias, soffits, cladding, decking, doors, windows, and more. Find trade-quality products at trade prices, backed by expert advice and fast, reliable service.
Contact info
664-652 Warwick Road, B11 2HJ, Birmingham, United Kingdom
- 0121 227 5093
- online@plasticcentre.co.uk
- plasticcentre.co.uk
4.3
Excellent
538 reviews
Asks customers to review
This company invites their customers to review, whether positive or negative
Replied to 52% of negative reviews
Typically replies within 2 weeks
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Reply from The Plastic Centre
Hi Hendy,
Thanks for your feedback. I’m sorry for any confusion around our delivery area. On our delivery page we do state that we currently ship to Mainland UK only, which excludes Northern Ireland and the UK islands. This is due to courier limitations and shipping costs for the products we send.
We understand this can be frustrating and we appreciate you taking the time to highlight it. We’re always reviewing our delivery options and hope to expand our coverage in the future.
If you have any questions or would like help with anything else, please feel free to contact us.
Best regards,
Lily
Absolutely terrible experience with…
Absolutely terrible experience with "The Plastic Centre, Burton on Trent". I ordered windows glasses and they managed to get the measurements wrong not once but twice (only got it right the third time). Each time I had to go back and request it again, which was incredibly frustrating and time-consuming.
Because of their repeated mistakes, I ended up having to pay my fitter thrice, completely out of my own pocket. When I raised this with them, they refused to offer any compensation and showed absolutely no remorse for the inconvenience and extra cost resulting from their errors and carelessness. On third occasion, they didn't even bother to inform me of glass delivery and just dropped window glasses outside my property.
The lack of accountability and poor customer service is absolutely shocking. I would strongly advise anyone to think thrice before ordering anything from them. Save yourself the hassle and go elsewhere.
2 April 2026
Unprompted review
Reply from The Plastic Centre
Hi Mansoor,
We’re sorry to hear you feel this way about your experience. We’d like to clarify that the glass units were manufactured by our supplier, and on two occasions they unfortunately produced them incorrectly — first at the wrong width and then at the wrong thickness. Each time this happened we immediately arranged for replacements and kept you updated throughout the process until the correct units were supplied.
As explained during our conversations, we do not provide a fitting service, so we’re unable to take responsibility for fitting costs. The replacement units were delivered as soon as they were ready in order to minimise further delay.
We understand the situation was frustrating and apologise for the inconvenience caused by the manufacturing errors, but we did work to resolve the issue as quickly as possible.
Kind regards,
Lily
Low price fast delivery.
25 March 2026
Reply from The Plastic Centre
Hi Ray,
Thanks for the great feedback. We’re really pleased to hear you were happy with the price and that your order arrived quickly. Appreciate you taking the time to leave a review.
Kind regards,
Lily
Pleasant lads giving great service
25 March 2026
Reply from The Plastic Centre
Hi William,
Thanks for taking the time to leave a review. We’re really glad to hear you had a positive experience and received great service. We really appreciate the feedback!
Kind regards,
Lily
A very keen price and very polite
A very keen price and very polite, quick service. The product looks good quality (not yet fitted), I will definitely shop here again 👍
13 March 2026
Reply from The Plastic Centre
Thank you, Mr Tranter, for the kind words. We're really glad you were happy with the price and the service. It’s great to hear the product looks good so far, and we hope the fitting goes just as smoothly. We truly appreciate your support and look forward to helping you again in the future.
Kind regards,
Lily
Reply from The Plastic Centre
Hi Kevin,
Thanks for taking the time to leave a review. We’re really pleased to hear you found the team knowledgeable and friendly, that’s always great to hear!
Kind regards,
Lily
2 of the boards were damaged on arrival…
2 of the boards were damaged on arrival spoke to a lovely lady Lilly Tene in customer service a new pack was deliverd free of charge the next day best customer service I have experienced thank you
13 March 2026
Reply from The Plastic Centre
Hi K Martin,
Thank you so much for your kind words. I’m really glad we were able to get the replacement boards out to you quickly and sort things out. It means a lot to hear you had such a positive experience.
Thanks again for taking the time to leave a review.
Best wishes,
Lily
Reply from The Plastic Centre
Hi M. West,
Thanks very much for the kind words. We’re really pleased you were happy with the service and appreciate you taking the time to leave a review.
Kind regards,
Lily
Reply from The Plastic Centre
Hi Kathryn,
Thanks for taking the time to leave a review. We’re really glad you found the ordering process easy and that your delivery arrived quickly. Great to hear you’re happy with the quality of the product as well.
Kind regards,
Lily
Reply from The Plastic Centre
Hi Brian,
Thanks again for the fantastic review — we really appreciate the continued support. Great to hear you were happy with the price, service, and quick delivery.
Kind regards,
Lily
Reply from The Plastic Centre
Hi,
Thanks for the great feedback. We’re really pleased to hear you were happy with the service, speed of delivery, and pricing. We appreciate you taking the time to leave a review.
Kind regards,
Lily
Reply from The Plastic Centre
Hi James,
Thank you for the great review. We’re really glad you were happy with the service and the quality of the products. Your feedback means a lot to the team!
Kind regards,
Lily
Lily Tene has been absolutely fabulous…
Lily Tene has been absolutely fabulous in all aspects of her job. She has been absolutely great to deal with and would recommend using this company
Great fast service with a smile and this is very rare these days so thank you for you help! You are just an amazing person
Thank you
6 March 2026
Unprompted review
Reply from The Plastic Centre
Hi Miguel,
Thank you so much for your kind words, it really means a lot. It was a pleasure helping you and I’m so glad you were happy with the service. Thank you for taking the time to leave such a lovely review.
Kind regards,
Lily
Trustworthy business.
My previous review was poor but since then the plastics center has gone over and above to make things right. This is very good customer service and a trustworthy business. I would purchase again.
3 March 2026
Reply from The Plastic Centre
Hi Michael,
Thank you very much for taking the time to update your review, it’s really appreciated! We’re glad we were able to sort things out and put things right for you. It means a lot to hear you’d be happy to use us again!
Kind regards,
Lily
Brilliant company
Brilliant company. Fast delivery. Excellent customer service . Always so helpful
2 March 2026
Reply from The Plastic Centre
Hi Sharon,
Thank you so much for the lovely review and for the continued support! We’re really pleased to hear you’ve had another great experience with the delivery and customer service. Your kind words mean a lot to the team!
Kind regards,
Lily
Perfect
Site was easy to navigate, ordering was simple and delivery was quick , couldn't of asked for better service
27 February 2026
Reply from The Plastic Centre
Hi Raymond,
Thanks so much for the great feedback. It’s really good to hear the website was easy to use and that everything from ordering to delivery went smoothly. We’re glad you had a great experience with us!
Kind regards,
Lily
Reply from The Plastic Centre
Hi Anthony,
Thanks for the great review. We’re really pleased you found good value with us and that your delivery arrived promptly. Thank you for taking the time to leave feedback!
Kind regards,
Lily
Reply from The Plastic Centre
Hi Krzysztof,
Thanks for the 5-star review, we really appreciate it! Glad everything was okay and that you were happy with your order.
Kind regards,
Lily
Reply from The Plastic Centre
Hi S D,
Thanks for leaving a review. We’re glad to hear you were happy with the products and the service overall. We understand your comments regarding delivery costs - we aim to balance fair pricing with making sure orders are well packaged and arrive in good condition.
We appreciate you taking the time to share your thoughts.
Kind regards,
Lily
very prompt delivery
13 February 2026
Reply from The Plastic Centre
Hi Edward,
Thank you for taking the time to leave a review. Great to hear your delivery arrived promptly, we always work hard to get orders out as quickly as possible Really appreciate the feedback!
Kind regards,
Lily
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