The Plastic Centre Reviews 515

TrustScore 4.5 out of 5

4.3

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Review summary

Created with AI, based on recent reviews

Evaluating 108 reviews, reviewers overwhelmingly had a great experience with this company. Customers frequently praise the fast delivery and the high quality of the products, often noting that items arrived in perfect condition and were well-packaged. Many people appreciate the excellent service, with staff members consistently described as friendly, courteous, professional, and very helpful, even going out of their way to assist with deliveries and provide product advice. Reviewers found the ordering process easy and were satisfied with the overall efficiency from start to finish. However, some customers also noted issues with their orders, including instances where orders were not delivered, arrived incomplete, or contained the wrong items. There were also mentions of delays in receiving orders and a lack of communication regarding delivery updates.

What people talk about most

Delivery service

Customers consistently note positive experiences with delivery service, frequently praising fast and prompt... See more

Product

Reviewers mention positive feedback about product quality, with many describing items as good, sturdy, and... See more

Service

People report positive experiences with service, often highlighting supportive, friendly, and flexible... See more

Order

Consumers find order to be ambiguous, with many reviewers reporting that ordering was easy and... See more

Staff

Reviewers highlight positive aspects of staff, frequently praising their helpfulness, friendliness, and... See more

Reviews shaping this summary

Rated 4 out of 5 stars

Fair price for product and fast delivery. Because no local supplier stocked the item is was good that the plastic centre had them. However I do feel the postage cost is excessive at fixed price £30... See more

Rated 5 out of 5 stars

Just had some double glazed sealed units replaced through the house that were stained and damaged due to wear and tear. Had called a number of local glaziers, most didn't have the decency to reply o... See more

Company replied

Rated 5 out of 5 stars

I have made two purchases from The Plastic Centre over the past six months or so and each time have been very satisfied with the service from ordering to delivery. They were able to provide the produc... See more

Rated 5 out of 5 stars

Brilliant place to find and buy plastic products to refurnish the outside of your house when required. Superb selection of available items to find a perfect match. Great service and prices, with fast... See more

Company replied


Company details

  1. Building Materials Store
  2. Plastic Wholesaler

Written by the company

With over 5,000 products in stock, The Plastic Centre is your go-to supplier for rainwater systems, underground drainage, fascias, soffits, cladding, decking, doors, windows, and more. Find trade-quality products at trade prices, backed by expert advice and fast, reliable service.


Contact info

4.3

Excellent

TrustScore 4.5 out of 5

515 reviews

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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 57% of negative reviews

Typically replies within 2 weeks

How this company uses Trustpilot

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Rated 4 out of 5 stars

Fair price for product and fast…

Fair price for product and fast delivery. Because no local supplier stocked the item is was good that the plastic centre had them. However I do feel the postage cost is excessive at fixed price £30 for two light and not huge items. I think I might have been cheaper driving from Edinburgh to collect in my EV.
Hey ho sometimes needs must

14 May 2026
Rated 5 out of 5 stars

Absolutely Fantastic Customer Service &…

Absolutely Fantastic Customer Service & continuous updates of delivery - Lilly(Sales Administrator) is a credit to the company along with her manager. We would recommend this company to all.
Absolutely over the moon with the product & delivery driver are very courteous, polite & friendly.
Thank You

29 May 2026
Unprompted review
Rated 5 out of 5 stars

Good service and quick delivery…

It was easy to find and order the guttering I needed on the website. Good price and reasonable delivery charge. Delivery was good and on time and arrived in good condition. Good sturdy guttering and replaced the existing guttering quite quickly. Would recommend the products and The Plastic Centre.

12 May 2026
Rated 5 out of 5 stars

Doubly happy

I have made two purchases from The Plastic Centre over the past six months or so and each time have been very satisfied with the service from ordering to delivery. They were able to provide the product I needed to the correct specifications when other suppliers couldn't.

8 May 2026
Rated 5 out of 5 stars

The plastic company have a great range…

The plastic company have a great range of products.We ordered
Green pvc for our summerhouse.It was on sale so we ordered and it came within a reasonable time.They only deliver to Scotland one day a week.We are delighted with the product and would definitely order again.thanks

28 March 2026
Rated 1 out of 5 stars

Never received my order

Never received my order ! Scammers !
Made an order on 16/04/2016 now 14days later my order still haven’t arrived . I emailed multiple times getting ignored , calling them daily - nothing no reply . Scammed and frauds paid a lot for two plastic items and 15£ for delivery and nothing , never got my items .
AWFUL customer service ( not existing ) just don’t trust this website not worth the issues.

After 15 days waiting ( they charge us 15£ for delivery) Plastic Centre sent us two random wrong items , the parcel states 5£ delivery so they are overcharging for delivery , scamming and sending wrong items .

This is awful ! Never experienced anything like this . Liars and scammers !! This is just unbelievable

16 April 2026
Unprompted review
Rated 1 out of 5 stars

Slow delivery and bad customer service

I ordered 2 small gutter parts and paid a lot for delivery (MORE THAN THE ACTUAL PARTS ARE WORTH) and it’s been 2 weeks and I still haven’t received the parts! They do not pick up the phone when you call them and also don’t send you a confirmation email after you order probably the worst customer service ever!

16 April 2026
Rated 4 out of 5 stars

Initial delivery issues, but excellent resolution

Despite some delivery and damage issues, I am very impressed with how this company handles problems. They provided a significant partial refund quickly once the issue was explained. Would use them again knowing they stand by their service.

15 April 2026
Unprompted review
Rated 1 out of 5 stars

Placed my order and straight after…

Placed my order and straight after realised that I ordered the wrong colour trims emailed them straight away which they replied saying don’t worry they changed the colour on my order and they would be dispatched tomorrow my order has turned up now with the wrong colour trims I emailed them to explain this but now they won’t reply to my emails avoid this company

16 April 2026
Unprompted review
Rated 5 out of 5 stars

Supportive, friendly and flexible service

Supportive, friendly and flexible service. Jeet and Joe at the Plastics Centre were brilliant. As a novice ordering shower panels and trims, they were patient and gave me good advice. Delivery was on time and left in my safe place with images to support. When I asked questions online they responded immediately. I couldn't ask for more. Thank you.

10 April 2026

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