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PlantScraper Reviews 724

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 234 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the high quality of the products, such as plant supports, self-watering pots, and various plant mixes. Customers consistently highlight the fast delivery and the careful, secure packaging that ensures items arrive in excellent condition. The customer service is also frequently mentioned as exceptional, with many appreciating the helpful advice, quick responses, and proactive communication regarding orders. However, some people were dissatisfied with certain product aspects, like drippers emptying too quickly or moss poles not meeting expected quality, and a few experienced issues with broken items or missing parts in their orders. There were also occasional complaints about delivery services, including delays or packages being lost, and a desire for more delivery options like express shipping or pick-up points.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many customers expressing satisfaction with... See more

Quality

Customers consistently note positive experiences with quality, praising the products for their durability,... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast shipping and efficient... See more

Order

People report positive experiences with the ordering process, often describing it as smooth, hassle-free, and... See more

Customer service

Reviewers consistently express high satisfaction with customer service, often describing it as excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The website is easy to use, the - cross-border - delivery was very (surprisingly) fast, perfectly packed. I received everything as ordered. I could buy plant supplies which I could not find in my coun... See more

Rated 5 out of 5 stars

I've ordered twice now and have been absolutely thrilled both times. The moss poles are incredibly practical and stay securely in place with the anchors. I would definitely recommend the drippers, as... See more

Rated 5 out of 5 stars

Great shop and great customer service :) whenever I am in doubt, they will give advice or share experiences with different products, like substrates or fertilizers, so I know exactly what works. They... See more

Rated 5 out of 5 stars

Very nice website and kind communication along the delivery status. The package arrived very well. Everything was wrapped in a lot of bubble plastic so everything was secured. It took a bit lon... See more


Company details

  1. Interior Plant Service

Written by the company

💚 We are a small family business offering innovative, aesthetic, and functional indoor plant supplies. Our products include moss poles, clear aroid pots, substrates, fertilizers, trellises, and much more—for sure some items you didn't even know existed! We are your one-stop shop for supplying your indoor jungle.

Masters of Plant Care

Written by the company

Satisfaction Guaranteed
Your happiness is our top priority, this is why many of our customers simply return!
Quality Assurance
We deliver only the finest quality products because you and your plants deserve nothing less than the best.
Rooted Care
Every purchase supports real people, heartfelt passion, and a dream rooted in family. Together, we grow something special.
Customer Support
Need help? Reach out anytime at hello@plantscraper.com or connect with us on Instagram. We’re here for you!

Satisfaction Guaranteed

Excellent reviews, fast shipping & less than 0.5% returns!

PlantScraper, a verified business with a proven record of high customer satisfaction, is dedicated to providing high-quality products and solutions, outstanding service, and a seamless shopping experience.

Contact info

A lot of PlantScraper customers return!

Grow your love towards plants with us!

4.9

Excellent

TrustScore 5 out of 5

724 reviews

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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

The Drippers did fit perfectly to the…

The Drippers did fit perfectly to the Mosspoles according to the size chart and they are very good looking. But I was disapointed over that the water emptied from them witin 30 seconds, so it was not much to a dripper effect, more like pouring water on top of the pole and have it spill all over the floor due to that it empried to fast and the moss couldent absorb that flow. I will try to modify the drippers in some way, not figured out how yet but maybe ducttape over the holes and make new ones with a needle!

2 February 2026
Rated 5 out of 5 stars

Even with some issues in production I…

Even with some issues in production I got informed immediately. No questions asked plantscrapper provided me with different options. Due to no time criticality I still wanted to receive my order so I waited for it and received even more! Great customer support!

5 January 2026
Rated 5 out of 5 stars

Nice to see a new supplier on the…

Nice to see a new supplier on the market that caters for the specific needs of plant parents who are in the middle of their induction. I came across this site and all of a sudden I had access to all the nice pots, containers and water bottles I had been noticing on the Reels I follow. I was a little worried that delivery would be a problem as this was my first order but no everything worked beautifully and I am eyeing a second order.

21 January 2026
Unprompted review
Rated 2 out of 5 stars

Not worth the money

I ordered the moss pole and im dissapointed. I mean.... literally a piece of plastic for 8€? No! I cant recommend it. Wont buy here again.

15 January 2026
Unprompted review
PlantScraper logo

Reply from PlantScraper

Hello JerkinChika,

We’re sorry to hear that the product did not meet your expectations.

Our moss poles are modular climbing systems designed for long term plant support and reusability. The material choice is intentional to ensure stability, hygiene, and durability compared to traditional supports.

If something specific about your order did not meet the expected standard, we would genuinely like to understand what happened and assist. Please contact us at hello@plantscraper.com so we can review your case and find a solution 🌿

We appreciate all feedback and continuously work on improving both our products and communication.

Martí

Rated 5 out of 5 stars

Great quality

Great quality moss and orchid bark, fast shipping and great customer service. The mosspoles are easy to use and sturdier than Thiccly

21 January 2026
Unprompted review
Rated 5 out of 5 stars

Plant Lover

As a beginner plant lover, I’m absolutely in love with these tools and the super helpful guide! Everything is easy to use and perfect for taking care of my houseplants.
My order from the Czech Republic arrived after two weeks, and it was 100% worth the wait. Highly recommended!

22 December 2025
Rated 5 out of 5 stars

great products that saved my plants

The products absolutely saved my two baby monsteras i recently bought/got gifted; and they really did not great beforehand at all, so this is a huge win!!
I really appreciated the variety of products you can buy; it's not too confusing or overwhelming, but has the options that fit the best for your personal needs without having to buy extra stuff somewhere else.
Also the prices are very reasonable and affordable for a plant parent 🌱.

I placed my order during black week, so I already knew it would take the company a few extra days to send the order; and I was pleasantly surprised for the updates I got via e-mail, which made me as a customer felt seen and appreciated.

The package arrived savely, the qr-code in the box really helped me how to put everything together and make it work, which saved me a lot of time and confusion! :)

I will definitely buy again to match my plants needs perfectly :)

18 December 2025
Unprompted review
Rated 5 out of 5 stars

Made my second order here

Made my second order here, Took bit longer time for the delivery due to black friday. Taking this into account, the delivery was still earlier than expected. Again super happy with my order

15 December 2025
Unprompted review
Rated 5 out of 5 stars

Very nice website and kind…

Very nice website and kind communication along the delivery status.
The package arrived very well. Everything was wrapped in a lot of bubble plastic so everything was secured.
It took a bit longer due to black friday but that make complete sense.
A recommendation of you like good quality products.

27 November 2025
Unprompted review
Rated 4 out of 5 stars

Good and fast 🔥

Hi 👋 everything was perfect , and I got my order as fast as possible for this busy period. The only one thing made me a bit sad was a package. I ordered activated carbon, and a plastic bag for them has some wholes for air, and it’s really reasonable. But because of that a black dust covered other items in my box, it was a bit tricky to clean myself and everything around.

16 December 2025
Unprompted review

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