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PlantScraper Reviews 724

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 234 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the high quality of the products, such as plant supports, self-watering pots, and various plant mixes. Customers consistently highlight the fast delivery and the careful, secure packaging that ensures items arrive in excellent condition. The customer service is also frequently mentioned as exceptional, with many appreciating the helpful advice, quick responses, and proactive communication regarding orders. However, some people were dissatisfied with certain product aspects, like drippers emptying too quickly or moss poles not meeting expected quality, and a few experienced issues with broken items or missing parts in their orders. There were also occasional complaints about delivery services, including delays or packages being lost, and a desire for more delivery options like express shipping or pick-up points.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many customers expressing satisfaction with... See more

Quality

Customers consistently note positive experiences with quality, praising the products for their durability,... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast shipping and efficient... See more

Order

People report positive experiences with the ordering process, often describing it as smooth, hassle-free, and... See more

Customer service

Reviewers consistently express high satisfaction with customer service, often describing it as excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The website is easy to use, the - cross-border - delivery was very (surprisingly) fast, perfectly packed. I received everything as ordered. I could buy plant supplies which I could not find in my coun... See more

Rated 5 out of 5 stars

I've ordered twice now and have been absolutely thrilled both times. The moss poles are incredibly practical and stay securely in place with the anchors. I would definitely recommend the drippers, as... See more

Rated 5 out of 5 stars

Great shop and great customer service :) whenever I am in doubt, they will give advice or share experiences with different products, like substrates or fertilizers, so I know exactly what works. They... See more

Rated 5 out of 5 stars

Very nice website and kind communication along the delivery status. The package arrived very well. Everything was wrapped in a lot of bubble plastic so everything was secured. It took a bit lon... See more


Company details

  1. Interior Plant Service

Written by the company

💚 We are a small family business offering innovative, aesthetic, and functional indoor plant supplies. Our products include moss poles, clear aroid pots, substrates, fertilizers, trellises, and much more—for sure some items you didn't even know existed! We are your one-stop shop for supplying your indoor jungle.

Masters of Plant Care

Written by the company

Satisfaction Guaranteed
Your happiness is our top priority, this is why many of our customers simply return!
Quality Assurance
We deliver only the finest quality products because you and your plants deserve nothing less than the best.
Rooted Care
Every purchase supports real people, heartfelt passion, and a dream rooted in family. Together, we grow something special.
Customer Support
Need help? Reach out anytime at hello@plantscraper.com or connect with us on Instagram. We’re here for you!

Satisfaction Guaranteed

Excellent reviews, fast shipping & less than 0.5% returns!

PlantScraper, a verified business with a proven record of high customer satisfaction, is dedicated to providing high-quality products and solutions, outstanding service, and a seamless shopping experience.

Contact info

A lot of PlantScraper customers return!

Grow your love towards plants with us!

4.9

Excellent

TrustScore 5 out of 5

724 reviews

5-star
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Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

See how their reviews and ratings are sourced, scored, and moderated.

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Rated 5 out of 5 stars

Impressive quality and extremely well protected

I purchased the 3-shelf pack for the IKEA Milsbo and the experience has been excellent. While the price is high—it's certainly not a cheap product—it truly delivers everything it promises, and the quality is top-notch.

​Key highlights:

​Protection: The shipment arrived perfectly protected. You can tell they put a lot of care into the packaging to ensure the material arrives in pristine condition. ​Material Quality: The shelves are very robust (8mm thick) and the finish is perfect. The design, with holes across the entire surface, is ideal for ensuring seamless air circulation throughout the cabinet. ​
Bonus Details: They included free handles, perlite, and substrate as a gift—a fantastic touch that rounds out the pack nicely.

​In short, it’s exactly what I was looking for. If you want high-quality shelves that fit perfectly, it is well worth the investment.

5 March 2026
Unprompted review
Rated 5 out of 5 stars

Support makes customers happy

I really love the premium support monika, the operations & customer support agent shows. I ordered a view times and when I had questions or I‘ld like to have more information, I got it right away.

Sometimes some things can went wrong, but after a short conversation via mail they made me happy again. Short and fitting answers and customer friendly solutions.

The products seem not that cheap, but I love the quality and the way my plants thank me after repotting and the monsteras got their moss poles :)

I would recommend to place your order at any time, if you want to support your plants to and surely, only if there is some money left in your wallet afterwards for giving yourself also a good treat :-)

2 March 2026
Unprompted review
Rated 5 out of 5 stars

10/10 would buy again

The package arrived in a week and in perfect condition. I'm in LOVE with the continuous mist bottle, its amazing for my planted terrariums.
Very satisfied with my purchase!

17 February 2026
Rated 5 out of 5 stars

Great products and service

The moss poles and pots are great quality. Customer support was great and resolved a small issue with my delivery very quickly! Definitely recommend.

25 February 2026
Unprompted review
Rated 5 out of 5 stars

5star experience

5star experience! The products are fantastic and very well designed. The service and support are top-notch (thank you Monika for your kindness!)

10 February 2026
Rated 5 out of 5 stars

Great products and great customer support!

I absolutely love the products from PlantScraper and already own several of them. The quality and design are fantastic!
But I especially want to give a huge compliment to their customer support. They handled my issue with a missing product incredibly well and were extremely friendly throughout the entire process. It’s rare to experience such outstanding customer service these days.
Thank you so much!

20 February 2026
Unprompted review
Rated 5 out of 5 stars

Perfect!

Perfect!
Items, payment, delivery time and all information are perfect! I‘m sure, I’ll order again some time.

26 January 2026

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