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PlantScraper Reviews 724

TrustScore 5 out of 5

4.9

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Review summary

Created with AI, based on recent reviews

Considering 234 reviews, reviewers overwhelmingly had a great experience with this company, frequently praising the high quality of the products, such as plant supports, self-watering pots, and various plant mixes. Customers consistently highlight the fast delivery and the careful, secure packaging that ensures items arrive in excellent condition. The customer service is also frequently mentioned as exceptional, with many appreciating the helpful advice, quick responses, and proactive communication regarding orders. However, some people were dissatisfied with certain product aspects, like drippers emptying too quickly or moss poles not meeting expected quality, and a few experienced issues with broken items or missing parts in their orders. There were also occasional complaints about delivery services, including delays or packages being lost, and a desire for more delivery options like express shipping or pick-up points.

What people talk about most

Product

Reviewers highlight positive aspects of product quality, with many customers expressing satisfaction with... See more

Quality

Customers consistently note positive experiences with quality, praising the products for their durability,... See more

Delivery service

Clients share positive opinions on delivery service, frequently highlighting fast shipping and efficient... See more

Order

People report positive experiences with the ordering process, often describing it as smooth, hassle-free, and... See more

Customer service

Reviewers consistently express high satisfaction with customer service, often describing it as excellent,... See more

Reviews shaping this summary

Rated 5 out of 5 stars

The website is easy to use, the - cross-border - delivery was very (surprisingly) fast, perfectly packed. I received everything as ordered. I could buy plant supplies which I could not find in my coun... See more

Rated 5 out of 5 stars

I've ordered twice now and have been absolutely thrilled both times. The moss poles are incredibly practical and stay securely in place with the anchors. I would definitely recommend the drippers, as... See more

Rated 5 out of 5 stars

Great shop and great customer service :) whenever I am in doubt, they will give advice or share experiences with different products, like substrates or fertilizers, so I know exactly what works. They... See more

Rated 5 out of 5 stars

Very nice website and kind communication along the delivery status. The package arrived very well. Everything was wrapped in a lot of bubble plastic so everything was secured. It took a bit lon... See more


Company details

  1. Interior Plant Service

Written by the company

💚 We are a small family business offering innovative, aesthetic, and functional indoor plant supplies. Our products include moss poles, clear aroid pots, substrates, fertilizers, trellises, and much more—for sure some items you didn't even know existed! We are your one-stop shop for supplying your indoor jungle.

Masters of Plant Care

Written by the company

Satisfaction Guaranteed
Your happiness is our top priority, this is why many of our customers simply return!
Quality Assurance
We deliver only the finest quality products because you and your plants deserve nothing less than the best.
Rooted Care
Every purchase supports real people, heartfelt passion, and a dream rooted in family. Together, we grow something special.
Customer Support
Need help? Reach out anytime at hello@plantscraper.com or connect with us on Instagram. We’re here for you!

Satisfaction Guaranteed

Excellent reviews, fast shipping & less than 0.5% returns!

PlantScraper, a verified business with a proven record of high customer satisfaction, is dedicated to providing high-quality products and solutions, outstanding service, and a seamless shopping experience.

Contact info

A lot of PlantScraper customers return!

Grow your love towards plants with us!

4.9

Excellent

TrustScore 5 out of 5

724 reviews

5-star
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1-star

Asks customers to review

This company invites their customers to review, whether positive or negative

Replied to 83% of negative reviews

Typically replies within 1 week

How this company uses Trustpilot

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Rated 5 out of 5 stars

I'm very happy with my purchase

I'm very happy with my purchase. I found everything I needed, and when a minor issue came up, the customer service was excellent. I don't think this will be my last purchase.

22 April 2026
Rated 5 out of 5 stars

The best shop for plant supplies

The best place to shop for plant supplies! I’m ordering from Germany and the orders always ship quickly. Once the delivery company lost the package and guys were so kind to return the money:) The customer service is excellent! The aroid substrate I‘ve got from them is also very good and in convenient packaging. I will continue ordering from them and I totally recommend this shop:)

30 April 2026
Unprompted review
Rated 5 out of 5 stars

Absolutely love these products from…

Absolutely love these products from Plantscraper. I've ordered a couple of times now and everything is always delivered in good state! I'm a big fan of the self-watering pots, it really makes my life easier with all these plants. I'd love to see these pots being developed in different colours as well, some earthy tones for a pop of color would be amazing. Keep it up guys :)

1 May 2026
Unprompted review
Rated 5 out of 5 stars

Thriving plants!

Great service, nice promotions.
Good quality and fast delivery.
My plants are very happy and thriving with their new and extended moss poles😁

1 April 2026
Rated 5 out of 5 stars

Top products and excellent customer service!

I've ordered twice now and I'm really happy with the quality of all products I received. Moss pole sets, aroid pots, pot covers, aroid mix, moss pole mix, tree fern fiber, chunky perlite, repotting mat, house plant elixir,... They all are top quality! Everything was packed and wrapped with great care and arrived in good shape. Their customer service is excellent as well. There was a little mix up with the size of one of the products however Monika handled this incredibly well and was extremely friendly and patient. Thanks Monika, for fixing the mix up in such a pleasant way! I'll definitely order again...

10 April 2026
Rated 3 out of 5 stars

A plastic pot was broken..

A plastic pot was broken... but still a good experience.

23 March 2026
PlantScraper logo

Reply from PlantScraper

Hi Jessyca,
Thanks so much for your order and your message, and sorry about the broken pot. We would like to resolve the situation. My colleague has been trying to reach you via email. Could you please check?
Thanks and have a nice day,
PlantScraper team

Rated 5 out of 5 stars

Highly recommend!

Highly recommend! But be careful, you may become addicted... 😄

High quality products, fast delivery and they are there on the spot should there be the slightest hiccup.

Also, designed and made in the EU.

23 March 2026
Rated 5 out of 5 stars

great substrates

I specifically ordered Aroid Mix "Supreme", multiple times now. I'm very happy with the quality so far. Plants root fast and healthy. Very nice for my rare anthuriums.

6 April 2026
Unprompted review
Rated 5 out of 5 stars

Happy customer from Germany

Found PlantScraper due to IG, thought about it, ordered… Easy to go through website. Amazing support during order process.

Already placed and received my second order.

23 March 2026
Unprompted review
Rated 5 out of 5 stars

Very good

The team is very responsive, very professional, very relevant advice, shipments are neat and well protected, the products are of very good quality, I recommend this website.

19 March 2026
Unprompted review

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